Top Customer Success Jobs

Own post-sales commercial performance, retention, expansion, adoption, and value realization across high-value US manufacturing accounts. Serve as a strategic advisor to CIOs and senior IT leaders, translate business priorities into ServiceNow roadmaps, lead complex transformations, drive AI consumption, manage customer health metrics, and coordinate Sales, Delivery, Product, and other cross-functional teams. Build executive relationships, communicate data-driven value narratives, mitigate renewal risk, and represent customer feedback in product planning.

Own operational processes, reporting, and programs for Customer Success Management. Translate ambiguous leadership questions into solutions, improve processes end-to-end, partner with Revenue Technology/Analytics, support planning (capacity, segmentation, territory), and drive cross-functional alignment with Sales and Finance to scale CS operations.

The Manager II, Customer Success role is associated with Samsara’s IoT-based Connected Operations Cloud, supporting customers using solutions such as vehicle telematics, video-based safety, driver workflows, and equipment monitoring. Specific day-to-day responsibilities and qualifications are not provided in the description.

Manage scaled customer success for complex mid-market accounts using Samsara’s IoT platform. Responsibilities include driving adoption, demonstrating technical product value, diagnosing issues, leading customer workshops, recommending workflow transformations, developing action plans and success metrics, coordinating cross-functional teams, influencing product roadmaps, and supporting renewals and expansion.

Manage and grow relationships with corporate veterinary hospital groups. Serve as the primary client contact, lead account strategy, build executive relationships, conduct business reviews, gather product feedback, develop account roadmaps, support customer success and growth, and cultivate prospective consolidator partnerships.

Manage key client relationships as the primary communication point and strategic advisor. Lead account meetings, action items, performance reporting, presentations, optimization recommendations, catalog updates, marketing campaigns, and onboarding coordination. Collaborate with product, engineering, onboarding, and implementation teams to resolve issues and communicate initiatives. Build long-term corporate relationships, loyalty, and trust while supporting client success for Vetcove’s veterinary software platform.

Manage 10–30 strategic enterprise software accounts, driving adoption, renewals, expansion, and at least 110% net revenue retention. Build ROI models, customer success roadmaps, executive value reviews, and expansion strategies. Maintain VP and C-suite relationships, synthesize customer data into account strategies, support business cases, and develop reference accounts and advocacy opportunities.

Manages 10–30 strategic enterprise software accounts, driving adoption, renewals, expansion, and net revenue retention. Builds ROI models, three-year success roadmaps, executive value reviews, and expansion strategies. Develops VP and C-suite relationships, delivers data-driven account strategies, provides market intelligence, and converts customers into references and advocates. Partners cross-functionally with Sales, Product, and Customer Success teams while coaching customer champions and leading executive business reviews.

Owns adoption, renewal, and expansion outcomes for 10–30 strategic enterprise accounts. Builds ROI models, long-term success roadmaps, executive value reviews, and expansion strategies. Maintains senior executive relationships, drives net revenue retention of at least 110%, synthesizes customer data into account strategies, and develops reference accounts. Partners with Sales, Product, and other teams while advising customers on business transformation and investment decisions.

Manage assigned customer accounts, driving satisfaction, product adoption, retention, account growth, and advocacy. Responsibilities include resolving customer issues, developing account and strategic success plans, leading quarterly business reviews, analyzing customer health and usage metrics, communicating product feedback, and collaborating with internal teams. The role requires strong communication, presentation, organization, empathy, and creative problem-solving skills, with travel up to 15%.

The Customer Success Manager will manage 25-40 accounts, focusing on onboarding, upselling, and ensuring customer satisfaction with a technical healthcare product.

Manage and grow a portfolio of mid-size and enterprise advertising measurement clients through adoption, renewals, expansions, business reviews, and ROI realization. Lead pricing, scoping, negotiations, and deal operations while partnering with Sales, Services, Product, Marketing, Support, and Onboarding. Use brand lift expertise to guide measurement strategies, mitigate churn, identify product improvements, and develop customer success plans, case studies, and engagement campaigns.

Build and grow trusted customer partnerships, advise customers on optimizing the Hireology platform, analyze usage data, improve adoption, support retention and revenue growth, resolve challenges, and collaborate cross-functionally on product improvements and cancellation-risk reduction.

Build strategic relationships with enterprise customers, drive product adoption and expansion, lead onboarding, QBRs, and strategic reviews, and communicate Datadog’s business value to executive, technical, and business stakeholders. Analyze usage trends and datasets to identify gaps, quantify outcomes, and recommend growth opportunities. Coordinate cross-functional teams including Sales, Solutions Engineering, Technical Account Management, Product, Support, and Enablement to ensure customer success.

Own operational strategy, performance, and volume retention for enterprise banking and fintech partners. Lead cross-functional initiatives, incident resolution, business reviews, success plans, and process improvements. Analyze data to reduce operational issues, improve transfer success, and minimize churn. Partner with Account Management, Product, Engineering, Compliance, Legal, and other teams while influencing senior partner stakeholders and advocating for platform improvements, API integrations, and scalable operational solutions.

Owns the Gainsight platform roadmap and reporting infrastructure for Customer Success. Configures workflows, playbooks, health scores, segmentation, dashboards, and KPI frameworks; translates business requirements into scalable capabilities; delivers executive-ready insights; identifies customer risks and trends; and drives cross-functional adoption, training, change management, and continuous process improvement.

Owns the Gainsight platform roadmap and reporting infrastructure for Customer Success. Responsibilities include configuring workflows, playbooks, health scores, dashboards, and KPI frameworks; translating business needs into scalable capabilities; identifying customer health and risk trends; partnering cross-functionally on enhancements; and supporting training, adoption, change management, and continuous improvement.

Advise enterprise customers on complex MongoDB deployments, mitigate technical and business risks, conduct executive business reviews, and drive retention, revenue realization, adoption, advocacy, and account maturity. Manage strategic portfolios, forecast outcomes, maintain customer data hygiene, identify expansion opportunities, coordinate cross-functional resources, influence product strategy through customer feedback, and mentor team members and new hires.

Own the complete post-sale journey for enterprise SaaS accounts, from onboarding through renewal and expansion. Drive platform adoption, build executive relationships, lead business reviews, and translate customer feedback into product and commercial insights. Collaborate with Product, Sales, Marketing, Account Management, Support, and Engineering teams while tracking customer health, adoption, satisfaction, retention, and growth opportunities. Develop scalable customer success playbooks and proactively resolve adoption risks and blockers.

Manage a small portfolio of investment banking and advisory clients to increase platform adoption, support onboarding, monitor account health, and improve retention. Partner with senior customer success managers on high-priority accounts, create training materials and reports, gather customer feedback, educate users on Octus products and credit markets, and conduct proactive outreach through email, phone, and in-person meetings.

Leads regional customer success portfolio performance, ARR attainment, adoption, retention, and expansion. Manages account planning, risk reviews, customer feedback, onboarding standards, executive business reviews, and value realization. Mentors Technical CSMs, develops team enablement, coordinates cross-functional initiatives, standardizes secure network and architecture practices, and adapts customer strategies for regulated industries including healthcare and the public sector.

Leads the global Customer Success organization for Falcon Cloud Security, managing managers and senior contributors while driving adoption, retention, expansion, customer satisfaction, and renewal outcomes. Defines scalable operating and coverage models, develops leaders, sponsors strategic executive relationships, manages escalations and customer risk, partners with Sales, Product, Engineering, and Services, forecasts resources, and uses data, tooling, automation, and AI to improve customer outcomes across complex multi-cloud environments.

Manage enterprise customer success across onboarding, training, adoption, retention, renewals, expansion, and advocacy. Serve as a trusted advisor, conduct business reviews and health checks, resolve escalations, coordinate with support and sales teams, identify growth opportunities, and develop success plans aligned with customer business objectives. The role requires intermediate IT infrastructure knowledge and occasional customer travel.

Own customer relationships for assigned SaaS accounts, driving platform adoption, value delivery, retention, renewals, and growth. Serve as a strategic advisor to senior stakeholders, lead business reviews, manage account health and escalations, identify expansion opportunities with Account Executives, and advocate for customers across Product, Support, and Services teams.

Designs and scales Customer Success and Renewals operations through workflow automation, lifecycle triggers, dashboards, metrics governance, and AI-enabled reporting. Partners with Product, Engineering, RevOps, Finance, and Data teams to improve data integrity, customer health tracking, renewal visibility, and executive decision-making. Analyzes GRR, NRR, churn, downsell, adoption, and time-to-value metrics while leading cross-functional programs and presenting insights to senior leadership.