The Role
As a Customer Success Specialist, you will support clients in maximizing the value of Prosodica's platform through communication, problem-solving, and data insights.
Summary Generated by Built In
Grow your career by helping companies create better conversations.
Who You Are
At Prosodica, we believe every conversation tells a story worth understanding. Our AI-powered platform helps organizations make customer experiences more human. We are looking for someone who loves solving problems, building relationships, and helping people succeed. You’re naturally curious, adaptable, and eager to grow in a role that combines customer care with data-driven insight.
As a Customer Success Specialist, you’ll be the trusted partner for our clients — helping them realize the full value of their Prosodica solution through consistent communication, collaborative problem-solving, and strategic support. You’ll work closely with our engineering, product, and business teams to turn data into stories that make a real difference in how companies connect with their customers.
What You’ll Do
- Develop a deep understanding of Prosodica’s platform to provide clear, confident guidance to customers.
- Respond to client inquiries with empathy, accuracy, and accountability.
- Troubleshoot technical and data issues to uncover root causes and guide customers toward lasting solutions.
- Build and interpret visualizations using tools such as Tableau, Superset, or Power BI to help customers see what matters most.
- Translate complex findings into clear, actionable insights that improve customer performance and experience.
- Partner with product and engineering teams to share feedback and enhance future releases.
- Contribute to documentation, training materials, and knowledge-sharing initiatives that help both clients and teammates thrive.
- Continuously learn about emerging technologies in speech analytics, AI, and real-time coaching to stay ahead of customer needs.
Qualifications - We know that great candidates come from many backgrounds. If you think your experience could be a match, even if you don’t meet every qualification, we encourage you to apply.
- Bachelor’s degree in Business, Computer Science, Mathematics, Communications, or a related field, or equivalent practical experience.
- 2+ years in a customer-facing support or success role, ideally within a technical or data-driven environment.
- Excellent written and verbal communication skills — able to make complex information clear, actionable, and human.
- Familiarity with data visualization tools such as Tableau, Superset, or Power BI.
- Experience working cross-functionally with engineering or product teams.
- Curiosity, adaptability, and a continuous learning mindset.
- A genuine commitment to helping others succeed — because when customers grow, you grow too.
Who We Are
Prosodica and Vail Systems are sister companies.
About Vail:
Vail believes in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Using Vail technology, we make millions of voice interactions better every day. We process around 10% of all toll-free call traffic in the U.S.; 1 in 10 times when someone calls a customer support hotline, Vail is routing or interacting with that call.
About Prosodica:
We’re contact-center veterans, technologists, and behavioral scientists united by a single mission: to make conversations more human. We help organizations uncover the emotional and operational patterns hidden in millions of interactions — empowering leaders and agents alike to work with more clarity, empathy, and purpose.
We believe growth happens through trust, collaboration, and curiosity — and that diversity of perspective makes every conversation stronger. We’re committed to building an inclusive, equitable workplace where people of all backgrounds are welcomed, supported, and empowered to contribute their best ideas. Diverse voices drive better innovation, problem-solving, and progress — and that’s exactly what Prosodica is built on.
We offer competitive compensation and affordable benefits with flexibility and choice to meet individual and family (including Domestic Partnerships) needs, including:
· Multiple medical, dental, and vision plan options
· Company-paid life insurance, short and long-term disability
· 401(k) savings plan with company match (50% on first 6% of employee contribution)
· 35 days total annual PTO
· Annual Bonus Program
· Paid maternity and paternity leave
· Relocation allowance
· Employee referral bonus
· Gym membership
· Technical and Professional Development stipend
Our offices are located in Deerfield and Chicago, IL, with a hybrid work model that provides flexibility to collaborate in person or remotely based on team needs. Interviews and onboarding are conducted in person whenever possible to help you build strong connections from day one.
Top Skills
AI
Power BI
Speech Analytics
Superset
Tableau
What the Team is Saying
Katie
Software Engineer II
Kevin
Software Engineer II
Dmitriy
Senior Platform (DevOps) Engineer
Megan
Business Intelligence Analyst II, Prosodica
Kate
Software Engineer II
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The Company
What We Do
At Vail we develop innovative technology to enhance the way people communicate. Our mission is to create business value for our clients and growth opportunities for our employees by developing solutions that inspire people to interact freely and authentically.
Why Work With Us
We are constantly learning. That's why we organize hackathons, workshops, and book clubs, and encourage continued education via courses and seminars. Bringing great minds together is important for our success, so we hire people with diverse backgrounds, stay active in our fields, attend conferences, and are always learning from our peers.
Gallery
Vail Systems, Inc. Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We observe a hybrid work arrangement based on business and team needs.
Typical time on-site:
Flexible
