Top Remote Senior Level Customer Success Jobs in Rochester, NY

As a Customer Success Manager at Uptime.com, you will nurture and expand client relationships, focusing on growth, retention, and upselling opportunities. You will manage key accounts, onboard customers, and collaborate with internal teams to deliver value and ensure client satisfaction.

The Customer Success Manager acts as a relationship manager and advocate for assigned customers, ensuring they derive maximum value from the Paytronix platform. Responsibilities include proactive engagement, identifying customer needs, addressing risks, executing strategic business reviews, and managing account details in the CRM.

The Partner Success - Integrated Payments role focuses on building and managing strategic partnerships in the payments industry. Responsibilities include post-sale activities, enhancing partner engagement, onboarding clients, and developing sales strategies to maximize revenue. Collaboration, training, and consultative support are key elements to ensure partner success and maximize adoption of payment solutions.

The FedRAMP Authorization Specialist will lead compliance efforts for the Game Warden platform, orchestrating FedRAMP processes and collaborating with various departments. The role includes generating monitoring artifacts, interpreting security controls, conducting training sessions, and guiding clients through the authorization process.

Manage client accounts as the primary liaison between billing partners and psychiatric clinics, ensuring revenue cycle management needs are met. Monitor KPIs, provide guidance on mental health billing for complex treatments, analyze billing issues, and develop relationships with stakeholders.

The Technical Implementation Specialist at Age of Learning acts as a trusted advisor, driving technical relationships with key customers. Responsibilities include leading onboarding activities, resolving technical issues, collaborating with internal teams, and ensuring excellent customer experiences. This role requires strong communication skills and proficiency in technical subjects.

Seeking a Digital Experience Manager to engage with customers in transforming their digital experiences. Responsible for driving change, advising customers on utilizing the Bloomreach platform for business value, and collaborating with internal teams to deliver innovative ideas and value to customers.