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Top Remote Senior Level Customer Success Jobs in Rochester, NY

238+ Job Results
9 Days Ago
2 Locations
Remote
150 Employees
89K-121K Annually
Senior level
150 Employees
89K-121K Annually
Senior level
Software • Energy
The Senior Client Success Manager at Omnidian focuses on managing specific Enterprise Commercial client relationships, becoming an expert in the business, understanding client value calculations, and maximizing the positive impact of Omnidian services. Responsibilities include managing contracts, building relationships, implementing strategies, and providing regular updates to clients. The role requires 5+ years of professional experience, 2+ years of managing relationships with B2B clients, and 6+ months of work experience in the commercial, industrial, and/or utility solar industry.
9 Days Ago
United States
Remote
210 Employees
Senior level
210 Employees
Senior level
Software
As a Customer Success Manager, you will ensure customers derive maximum value from Jungle Scout's platform. Responsibilities include managing renewals, driving upsell opportunities, providing customer onboarding and training, and analyzing customer engagement metrics to enhance the customer experience.
Top Benefits:
401-K
401-K Matching
Company Equity
+32 More
10 Days Ago
United States
Remote
168 Employees
80K-95K Annually
Senior level
168 Employees
80K-95K Annually
Senior level
Digital Media • Marketing Tech • Social Media
The Account Strategist will lead strategic initiatives for clients in the senior living industry, focusing on achieving client goals and delivering exceptional customer experiences. Responsibilities include client onboarding, strategy development, relationship management with C-suite executives, and ensuring high client satisfaction and profitability through effective communication and planning.
10 Days Ago
8 Locations
Remote
175 Employees
119K-140K Annually
Senior level
175 Employees
119K-140K Annually
Senior level
Security • Cybersecurity
The Customer Success Operations Manager will optimize processes, equip teams with tools for customer success, manage KPIs, and collaborate with leadership to achieve operational goals. The role involves training, analytics, and launching new services while addressing operational challenges.
10 Days Ago
United States
Remote
215 Employees
170K-230K Annually
Senior level
215 Employees
170K-230K Annually
Senior level
Big Data • eCommerce • Virtual Reality • Web3 • App development • Metaverse • Conversational AI
The VP, Client Success will lead partnerships at Infinite Reality, managing client relationships, driving revenue growth, and ensuring contract compliance. The role includes performance measurement, collaboration with teams, and market analysis to enhance client engagements and identify new opportunities.
Top Benefits:
401-K
Company Equity
Dental Insurance
+28 More
10 Days Ago
United States
Remote
84 Employees
Senior level
84 Employees
Senior level
Software
The Pre-Sales Solutions Engineer will lead technical integrations for the Workforce product, guiding clients through IAM solutions, ensuring they maximize value, and collaborating with teams for optimal client experiences. Responsibilities include technical consultation, issue troubleshooting, and contributing to product development based on client feedback.
Top Benefits:
401-K
Adoption Assistance
Company Equity
+16 More
10 Days Ago
United States
Remote
1,060 Employees
Senior level
1,060 Employees
Senior level
Healthtech
The Appeals Specialist assists clients and members with health insurance claims, analyzing denied medical claims and resolving issues. This role involves processing appeals, escalating claims, and maintaining key contacts with insurance carriers while advocating for members' coverage. The specialist must meet call center metrics and serve as a subject matter expert on health insurance plan language and regulations.
10 Days Ago
USA
Remote
49 Employees
Senior level
49 Employees
Senior level
Cloud • Software • Consulting
As a Proposal Specialist at Rise8, you will lead the proposal process for government contracts, ensuring timely and compliant submissions. You'll collaborate with the Growth team to align proposals with strategic goals while maintaining proposal templates and conducting post-submission reviews.
10 Days Ago
US
Remote
400 Employees
120K-150K Annually
Senior level
400 Employees
120K-150K Annually
Senior level
HR Tech • Software
As a Senior Customer Success Manager, you will manage complex enterprise client relationships, serve as a trusted advisor, influence internal teams, drive user adoption, develop customer champions, and maintain high levels of customer engagement and satisfaction throughout the customer lifecycle.
Top Benefits:
401-K Matching
Commuter Benefits
Company Equity
+32 More
10 Days Ago
United States
Remote
16 Employees
Senior level
16 Employees
Senior level
Marketing Tech
The PR Customer Success Lead will oversee a team of Campaign Managers, ensuring high performance in delivering effective public relations strategies. Responsibilities include monitoring account health, driving customer renewals, and collaborating with product teams to enhance feature adoption while fostering team growth through hiring and training.
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