Top Remote Senior Level Customer Success Jobs in Rochester, NY
The Enterprise Customer Success Manager will manage a portfolio of complex accounts, focusing on user adoption, relationship management, and ensuring maximum ROI for customers. Responsibilities include hosting meetings, creating account plans, monitoring product usage, providing training, and aligning internal resources to drive customer success.
The Senior Client Relationship Executive is responsible for managing relationships and financial aspects with complex clients, ensuring client satisfaction and retention. This role involves collaboration with various departments to provide tailored solutions, achieve growth targets, and increase revenue through strategic partnerships and client education.
As a Senior Customer Success Manager, you will manage customer relationships, ensure product adoption, drive renewals and expansions, analyze customer journeys, and collaborate with various teams to enhance customer experience.
As a Senior Support Engineer at HashiCorp, you will troubleshoot complex issues related to Vault, engage with customers for debugging, document activities, collaborate with various teams, and contribute to product documentation. You will also mentor new hires and participate in on-call support rotations.
In this role, you will serve as the primary point of contact for strategic SMB customers, drive customer success through onboarding, relationship-building, and facilitating pilot deployments, while collaborating with various teams to implement new initiatives and gather feedback for product improvements.
The Customer Support Team Leader will lead, coach, and develop a team of customer support agents to achieve high performance in customer service. Responsibilities include providing feedback, handling escalations, setting goals, and contributing to process improvements, while ensuring customer satisfaction and operational efficiency.
The Customer Success Manager at Q2 will build and maintain relationships with clients, participate in client implementations, analyze customer needs, ensure issue resolution, manage contract renewals, identify cross-sell opportunities, and provide training and support.
As a Developer Support Specialist III, you will support enterprise customers with API and integration challenges, delivering outstanding customer experiences. You'll analyze development practices, provide tailored solutions, develop resources for the developer community, and collaborate with Product teams to enhance customer satisfaction and platform reliability.
The Senior Specialist, DevOps is responsible for supporting production and development environments, automating deployment and monitoring processes, leading CI/CD efforts, and administering source control systems and databases. This role requires collaboration in a dynamic environment to develop tools and improve existing infrastructure for scalable ad tech solutions.
The Strategic Customer Success Manager will drive revenue growth by ensuring client satisfaction, managing relationships, and aligning company products with client needs. The role focuses on proactively identifying opportunities for renewals and expansion within the existing customer base, while acting as a trusted advisor.
Top remote Companies in Rochester, NY Hiring Customer Success Roles
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