Top Operations Jobs

Act as first point of contact for airline customers and field reps, triage and prioritize cases, provide telephone troubleshooting, coordinate SME engagement and escalations, document actions in BCS, maintain situational awareness, produce shift handovers, and support continuous improvement to restore and maintain aircraft operability.

Handle fraud and claims cases by authenticating customers, investigating multiple claim types using internal systems, communicating with customers and third parties, deescalating sensitive situations, and identifying process improvements to mitigate risk and improve customer experience.

Support branch operations and customer experience by processing teller transactions, handling routine to moderately complex operational tasks, assisting with scheduling, resolving teller-line issues, escalating concerns, identifying customer needs, and motivating staff to meet business objectives while adhering to policies and risk controls.

Support branch operations and customer experience by processing teller transactions, resolving operational issues, connecting customers to digital solutions, assisting the branch manager with scheduling and tasks, identifying fraud/risk, and ensuring compliance with bank policies while escalating concerns as needed.

Supervise teller operations and risk controls, deliver excellent customer service, manage teller schedules, coach and develop staff, resolve operational issues, and ensure compliance with banking and Loan Originator regulations.

Support branch customer experience by processing and approving teller transactions, resolving teller-line issues, completing operational tasks, promoting digital solutions, assisting branch manager with scheduling, and escalating or resolving customer concerns while following policies and risk controls.

Supervise and manage teller operations, risk and compliance for a branch; deliver excellent customer service; coach and develop staff; handle operational tasks, escalations, scheduling, and regulatory loan-originator requirements.

Support branch operations by processing and approving teller transactions, providing customer service and issue resolution, promoting digital/mobile banking, assisting the branch manager with scheduling and operational tasks, identifying and escalating risks or complaints, and motivating staff to meet business objectives.

Support branch operations and customer experience by processing teller transactions, resolving operational issues, escalating as needed, assisting scheduling, promoting digital banking, identifying fraud/risky accounts, and supporting branch managers and staff to meet business and compliance objectives.

Support strategic initiatives and projects across the Chief Commercial Officer office by coordinating meetings, managing schedules, performing research and data analysis, tracking project progress, promoting knowledge sharing and tools, and representing leadership in cross-functional decisions to ensure consistent execution and improved business operations.

Lead Zendesk configuration and optimization for Support Operations: design workflows, triggers, automations, SLAs, and reporting. Serve as primary Zendesk SME and business analyst, gather requirements, document system designs, support governance/change management, ensure security and role-based access, and collaborate cross-functionally to deploy integrations, testing, and adopt Zendesk AI capabilities.

Support the Legal Engineering org with data, reporting, tooling, and operations. Build dashboards, automate trackers and workflows, run cadence and performance reviews, support strategic projects, coordinate hiring and onboarding, and enable repeatable pilot and rollout programs.

Support AMER GTM by partnering with sales, marketing, finance, and customer success. Provide complex pricing models, build scalable automations across CRM and productivity tools, drive data quality and process improvements, and deliver quantitative analyses and actionable insights for leadership.

Drive operational excellence for strategic platform partnerships by managing trackers and timelines, coordinating cross-functional teams, handling partner technical escalations, building Looker dashboards, performing analysis in Excel/Sheets, and improving processes to scale Partnerships.

Lead and transform the Fraud Intelligence Team into a scalable, high-impact function by improving operating models, QA and labeling processes, talent development, cross-functional partnerships, and measurable fraud prevention outcomes using automation and analytics.

Lead and transform the Fraud Intelligence Team by designing scalable operating models, QA and measurement frameworks, and talent programs. Drive labeling quality, operational metrics, and fraud prevention impact; convert frontline fraud observations into insights for Product, R&D, Analytics, and GTM; leverage AI, automation, and tooling; and serve as a cross-functional fraud subject-matter expert while developing early-career talent and measurable business outcomes.

Lead and execute compliance and operational risk tests, identify control coverage gaps, verify control design and implementation, coordinate cross-functional testing activities, and drive remediation and continuous improvement of control evaluation methods.

Lead and execute compliance and operational risk testing: plan and run tests, identify control coverage gaps, assess control design and implementation, coordinate across departments, drive remediation, and improve control evaluation methods and metrics.

Lead payments governance and risk policy oversight for merchant services: review merchant business models, evaluate third-party processor controls, resolve escalations, ensure card network and regulatory compliance, perform onsite client assessments, document prohibited/restricted products, produce executive reports, and drive process improvements across stakeholders.

Support daily trade processing and client service for purchase & sale transactions across equities, fixed income, and derivatives. Handle customer inquiries per SLAs, reconcile and correct postings, resolve trade discrepancies and expirations escalations, perform supervisory oversight and maintain FINRA compliance, coordinate settlements with counterparties, and drive process improvements with cross-functional teams.

Lead strategy and operations for Services Delivery: define processes, build decision frameworks, partner with analytics and engineering, develop metrics and dashboards, and drive scalable improvements across delivery, finance, and regional operations.

Own and process trade transactions on Forge's platform, ensure timely settlement and regulatory compliance (SEC/FINRA), identify and mitigate operational risk, support system/process improvements, collaborate with brokers, issuers, clients, and internal teams, and maintain accurate transaction records.

Provide daily administrative and operational support to sales producers: analyze and report sales data, communicate sales plan changes, manage sales logistics and materials, support onboarding and training, troubleshoot order processing, and perform special projects.

Lead and execute compliance and operational risk tests, identify control coverage gaps, validate control design and implementation, coordinate cross-functional testing, and drive remediation and continuous improvement of control evaluation methods.

Build, deploy, and iterate AI-powered revenue workflows to automate and scale provider GTM motions. Lead end-to-end Rev Ops initiatives from problem definition and data analysis through implementation, partnering with R&D and Data teams. Shadow reps to design usable processes, measure performance via quantitative analysis, and drive adoption and continuous optimization of AI-native tools and systems.