The healthcare data platform for innovative organizations.
The Role
The Director of Delivery & Operations for Life Sciences leads the execution of high-value client and partner engagements, ensuring quality delivery of data and analytics services. This hands-on role involves building operational models, addressing client needs, and fostering interdepartmental collaboration.
Summary Generated by Built In
Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
For more information, visit arcadia.io.
Why this role is important to Arcadia
The Director of Delivery & Operations, Life Sciences is a hands-on execution leader responsible for both building the Life Sciences operating model and personally driving the delivery of complex, high-value client and partner engagements.
This role sits at the center of the Life Sciences business, owning end-to-end delivery across real-world data licensing, analytics and evidence generation, precision medicine programs, and innovative partner projects. The Director works horizontally across analytics, engineering, product, finance, legal, and commercial teams and serves as a primary client-facing delivery leader with strong life sciences domain fluency.
This is not a strategy-only or oversight role. The Director is directly accountable for getting work done—structuring delivery, solving problems in real time, and ensuring Arcadia delivers for life sciences customers with speed, quality, and credibility.
What Success Looks Like
In 3 months
- Direct ownership of active Life Sciences deliveries, serving as the primary execution lead on priority engagements
- Strong working relationships across analytics, engineering, product, finance, legal, and commercial teams, with clear ownership and escalation paths
- A documented current-state view of Life Sciences delivery, including active commitments, risks, bottlenecks, and dependencies
- Core delivery processes and artifacts in place (delivery plans, weekly reviews, escalation mechanisms)
- Credibility established with clients as a hands-on, LS-fluent delivery leader
- Initial translation of delivery and client insights back into Arcadia teams to address the most critical execution gaps
In 6 months
- A built, documented, and operating Life Sciences delivery model supporting multiple concurrent engagements
- Standardized (but pragmatic) delivery processes across commercial handoff, execution, and client communication
- Consistent, high-quality delivery across data licensing, analytics, and precision medicine programs
- Reduced recurring delivery friction related to data readiness, quality, rights, infrastructure, or resourcing
- Clear feedback loops translating Life Sciences needs and client feedback into product, data, and technical roadmap improvements
- Delivery performance actively supporting renewals and expansion opportunities
In 12 months
- Life Sciences delivery recognized as a reliable, scalable, and differentiated capability at Arcadia
- Ability to support larger deal sizes and more complex engagements with predictability and confidence
- A durable, documented operating foundation that enables execution excellence and continuous improvement
- Life Sciences requirements consistently informing product strategy, data investments, and platform priorities
- Measurable commercial impact through strong client satisfaction, retention, and expansion
- Recognition internally as the owner of Life Sciences execution excellence and externally as a trusted LS delivery partner
What You'll Be Doing
- Personally own and drive delivery of Life Sciences client and partner engagements, including:
- o De-identified real-world data products (claims, EHR, linked datasets)
- o RWE, HEOR, market access, and evidence-generation analytics
- o Precision medicine and provider-activation programs
- o Custom or innovative initiatives with strategic partners
- Translate life sciences objectives into clear delivery plans, timelines, and execution steps
- Stay close to the work: unblock teams, resolve issues, and make real-time tradeoffs to keep delivery moving
- Be accountable for delivery quality, timelines, and client satisfaction—not just coordination
- Design, stand up, and continuously refine the Life Sciences delivery and operations model while actively delivering projects
- Create lightweight but effective processes, documentation, templates, and operating rhythms that enable scale without bureaucracy
- Define and manage the end-to-end lifecycle from commercial handoff → execution → delivery → expansion
- Continuously evolve the operating model based on what is actually working in practice
- Bring strong life sciences domain understanding to every engagement, including:
- o Pharma and biotech workflows
- o RWE, HEOR, market access, medical affairs, and clinical development use cases
- Anticipate downstream client needs and proactively shape delivery approaches aligned to how LS teams consume data and evidence
- Serve as a credible, fluent counterpart who can speak the language of life sciences data buyers, researchers, and commercial stakeholders
- Act as the day-to-day execution quarterback across analytics, data engineering, product, legal, finance, and commercial teams
- Translate Life Sciences delivery requirements into clear technical and operational priorities
- Ensure data pipelines, de-identification, quality controls, and analytics workflows are production-ready for client delivery
- Identify risks tied to data readiness, rights, infrastructure, resourcing, or dependencies—and directly drive resolution
- Establish and run hands-on operating cadences (delivery reviews, escalation paths, executive updates)
- Feed learnings from live delivery back into product, data, and technical roadmaps to drive continuous improvement
- Act as the senior, hands-on client-facing delivery lead for active Life Sciences engagements
- Own delivery communication, expectation-setting, and issue resolution
- Develop deep understanding of client goals and proactively identify:
- o Expansion opportunities
- o Follow-on data, analytics, or evidence needs
- o Additional ways Arcadia can deliver value
- Partner closely with Commercial to support renewals, upsells, and new opportunities rooted in delivery success
- Partner closely with Finance to:
- o Track project economics and margin
- o Improve forecasting and delivery planning
- o Ensure readiness for revenue recognition and renewals
- Make pragmatic decisions about resourcing, sequencing, and vendor usage to balance speed, quality, and cost
OWN END-TO-END DELIVERY OF LIFE SCIENCES ENGAGEMENTS
BUILD AND RUN THE LIFE SCIENCES OPERATING MODEL
APPLY LIFE SCIENCES FLUENCY TO ANTICIPATE CLIENT NEEDS
LEAD CROSS-FUNCTIONAL EXECUTION
SERVE AS SENIOR DELIVERY LEAD FOR CLIENTS AND PARTNERS
DRIVE OPERATIONAL AND FINANCIAL DISCIPLINES
What You'll Bring
- 10–15+ years in delivery, operations, or program leadership roles with direct accountability for execution
- Experience delivering complex data, analytics, or evidence programs in life sciences, including:
- RWE / HEOR / market access analytics
- Life sciences data platforms or marketplaces
- Precision medicine or analytics-driven healthcare services
- Demonstrated success operating in ambiguous, high-growth environments where processes are still being built
- Strong working knowledge of:
- Real-world data (claims, EHR, linked datasets)
- Life sciences data licensing and usage models
- Analytics and evidence-generation workflows
- Comfortable working directly with engineers and analysts while serving as a credible LS-facing leader
- Track record of partnering with commercial teams to drive expansion and long-term account growth
Would Love For You To Have
- Deep life sciences and healthcare data fluency, with hands-on experience delivering real-world data, analytics, or evidence-generation programs and navigating data quality, governance, and licensing considerations
- Proven execution leadership in complex, cross-functional environments, with a track record of owning outcomes end-to-end, solving problems in ambiguity, and unblocking teams across engineering, analytics, product, legal, and commercial partners
- Strong business and client impact orientation, including the ability to influence stakeholders, translate delivery insights into scalable operating improvements, and support client retention, expansion, and long-term growth
What You'll Get
- As Arcadia’s Life Sciences business scales, this role creates the operational discipline and delivery excellence required to support larger deal sizes, more complex engagements, and repeatable growth—turning execution into a durable competitive advantage
- This role is a hands-on builder and executor, deeply involved in day-to-day delivery and problem solving, client-facing and commercially impactful, and responsible for building operations by doing the work
- This role is not a pure people-management or oversight role, a back-office PMO function, or a research-network or scientific leadership role
About Arcadia
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.
Protect Yourself
If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
Top Skills
Analytics
Data Engineering
Life Sciences Data Licensing
Precision Medicine
Real-World Data
What the Team is Saying
Kelsey
Sr. Manager, Data Quality
Sarah
Senior People Operations Manager
Gary
Engineering Manager
Geo
Director, Engineering
Jacob
Product Specialist
Julie
Talent Acquisition Manager
Mike
Senior Manager, Content
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The Company
What We Do
Arcadia is a leading healthcare data analytics platform that helps payers and providers turn complexdata into actionable insights. In turn, payers and providers can focus on what matters most — whether that’s patient outcomes, operational efficiencies, or financial performance. Arcadia partners with many of the nation’s top healthcare organizations and empowers its teams to drive real-world impact through innovation, collaboration, and a shared mission to transform healthcare. For more information, visit arcadia.io.
Why Work With Us
Arcadia is transforming healthcare through data, helping organizations see the full picture of human health and improve outcomes. Our culture celebrates curiosity, collaboration, and growth. We’re passionate problem solvers and lifelong learners driven by purpose, innovation, and a shared commitment to a healthier future for all.
Gallery
Arcadia Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Arcadia is a remote first company with offices in Boston, MA and Arlington, VA. Employees enjoy the flexibility of working remotely while still having the option to collaborate in person, with teams coming together regularly for onsite gatherings.
Typical time on-site:
Not Specified
