Technical Support Engineer

About Bridgewater  

Bridgewater Associates is a premier asset management firm, focused on delivering unique insight and partnership for the most sophisticated global institutional investors.  

Our investment process is driven by a tireless pursuit to understand how the world’s markets and economies work — using cutting-edge technology to validate and execute on timeless and universal investment principles.  

Founded in 1975, we are a community of independent thinkers who share a commitment to excellence. By fostering a culture of openness, transparency, and inclusion, we strive to unlock the most complex questions in investment strategy, management, and corporate culture.  

Explore more information about Bridgewater on our website here.  

Our Culture  

Our culture is anchored in excellence, meaning constant improvement, and it is deeply tied to our mission. Because markets are objective, competitive, and getting smarter everyday, we need to keep rapidly improving to have any chance of beating them. Truth is our most essential tool for engaging with the markets and constantly improving because once you know what's true about your problems and opportunities, you can determine how to get better. Valuing truth means being transparent about your decision-making and mistakes, giving and receiving feedback with humility, and fighting for the best answers over hierarchy, ego, or self-interest. Operating this way is hard – it's only possible because we build meaning in our work and relationships. This meaning comes from the audacity of the mission, and the joy of working alongside people who make you a better version of yourself. The culture, like Bridgewater itself, is always evolving. In 1997 our founder Ray Dalio wrote down his lessons, starting with a Philosophy Statement which remains our foundation. This later evolved into a set of 300+ Principles. In 2022, when Ray transitioned the company, we re-underwrote several of those principles and evolved others, with a specific focus on Meritocracy. Today the culture sits, alongside our people, as our most important edge. When we get it right, it’s the engine that powers everything else. 

Position Summary

As a Support Engineer, you will take ownership of technical issues from first report through resolution, including root-cause analysis and clear communication with users across the firm. You’ll support endpoint and collaboration technologies that are core to how Bridgewater operates, escalating thoughtfully to Senior Support Engineers when appropriate.

This role sits at the intersection of hands-on support and continuous improvement. As our infrastructure evolves, you’ll work across a mix of legacy and modern platforms—maintaining, integrating, and retiring systems as needed. You’ll be expected to deliver reliable outcomes today while contributing to a more scalable, automated environment over time.

We think you’ll click with us if you

• Consistently hold a high bar for the quality of interactions with end users.
• Enjoy thinking critically, with an overarching focus on simplification.
• Anticipate problems and complications, and formulate solutions to unblock the progress of the project.
• Constantly raise the bar, never satisfied that anything is good enough
• Can react to a mission critical problem in an excellent way, and not sacrificing quality over speed
• Can balance pragmatism, excellence and agility with good logic
• Enjoy working with a high degree of autonomy.
• Have the ability to move between reactivity and proactivity flawlessly and often
• Think security is important and never an afterthought.

You’ll Spend Your Time

• Solving user problems and learning new technologies.
• Ensuring the stability of our existing portfolio of infrastructure systems.
• Supporting applications with direct business impact – real people and the firm’s bottom line will benefit from your work
• Growing the people around you by teaching and learning together
• Deploying enterprise level applications
• Partnering with Senior Support Engineers and vendors to resolve issues.
• Supporting Endpoint and Collaboration tools as well as laptops and desktops.

Preferred Position Requirements

• Strong Technical Acumen obtained via a relevant bachelors/graduate program or equivalent experience
• Knowledge and experience with scripting and automation (Python, Powershell etc.) with a desire to grow in these areas
• Extremely high standards, zero tolerance for low quality work
• An understanding of Enterprise level systems (DNS, AD, networking, file sharing)
• Moderate expertise in two or more: Windows 10/11, OSX, Office 365, Exchange Online, Microsoft Intune, iPhones, Amazon WorkSpaces, Azure services, SCCM, PowerShell
• Experience of working in the financial services industry 

Physical Requirement

• Must be capable of lifting a minimum of 50lbs
• This role has an onsite requirement of 4 days/week in our New York City office, with occasional travel to our Connecticut office.

Compensation Band:

The wage range for this role is, $95,000 - $130,000, inclusive of base salary and discretionary bonus. The expected base salary for this role is between 80% - 90% of this wage range.

Why Choose Bridgewater?

It takes all types to make Bridgewater great. We seek a diverse group of innovative thinkers and push them to engage in rigorous and thoughtful inquiry. We develop people through an honest examination of their abilities and performance, enabling personal growth and professional development. We strive to provide you opportunities that will challenge you and unlock your potential.

One of our core priorities at Bridgewater is to enable our employees to build a great life and career, and we believe our benefits are an important extension of that philosophy. As such, currently Bridgewater offers a competitive suite of benefits.

Explore more information about Bridgewater’s benefits on our website here.

Bridgewater reserves the right to change its current benefits program at any time, in a manner that is consistent with applicable federal and state regulations.

This job description is not a contract and confers no contractual rights, privileges, or benefits on any applicant or potential applicant. Bridgewater has the right to change any and all terms of this job description, including, but not limited to, job responsibilities, qualifications and benefits. Nothing in this job description constitutes an offer or guarantee of employment. Please note that we do not provide immigration sponsorship for this position.

Bridgewater Associates, LP is an Equal Opportunity Employer