Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom’s areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy
Specialties• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)
- Provide Incident Support and Request Fulfilment to the customized Software Toolchain environment which is based on Git/Gerrit/Jenkins, Artifactory, including the testing cloud environment, etc.
- ITIL - Incident Management: To manage the lifecycle of all Incidents. The primary objective of Incident Management is to return the IT service to users as quickly as possible.
- ITIL - Event Management: Make sure that the Git/Gerrit software toolchain environment CIs and services are constantly monitored.
- ITIL - Request Fulfilment: To fulfil Service Requests, which in most cases are minor (standard) Changes or requests for information.
- Monitor and troubleshoot the alerts from monitoring system for the software toolchain environment
- Monitor and analyse the continuous integration jobs based on Jenkins, and contact stakeholders of the jobs for troubleshooting, if necessary.
- Documentation of technical fix solution and knowhow
- Participate in team meeting if required
- Participate in downtime maintenance testing, if required
- Support the software toolchain environment on day-to-day work, including any possible applications tools issues, services, or workflow related issues and services.
- Knowledge handover upon completion of assignment, if required.
- Work experience at least 2 years, administration of Git/Gerrit/Jenkins, and/or other open source tools, e.g. Artifactory etc.
- Experienced in Linux environments, comfortable in networking topics
- Scripting experience in Java, Python, is a plus.
- Fast learner and self-motivated in learning in new environment
- Strong analytical and problem solving skills
- Customer orientation
- Good team player and good communication skills
- English (written and spoken) is a must
Skills Required
- Minimum 2 years administration of Git/Gerrit/Jenkins and/or other open source tools (e.g., Artifactory)
- Experience in Linux environments and networking topics
- Scripting experience in Java or Python
- Familiarity with ITIL processes (Incident, Event, Request Fulfilment)
- Strong analytical and problem solving skills
- Customer orientation and good communication skills
- Ability to work in a team, fast learner and self-motivated
- English (written and spoken)
What We Do
Procom is a leading North American provider of IT staffing and contract workforce services. They specialize in connecting businesses with high-quality technical talent through contract staffing, direct hire, and IT consulting. Additionally, Procom provides comprehensive workforce solutions, such as Employer of Record (EOR) and Agent of Record (AOR) services, designed to help organizations manage their contingent workforces and support long-term digital transformation and growth.
