About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Technical Software Support Lead – Chicago
ISS NTAM Service Delivery organization is looking for a Technical Software Support Lead in US region. Responsible for day-to-day production support for multiple Asset Management Front Office and trade routing applications. ISS NTAM Production Service Delivery organization is responsible for 24x7 production support across globe (APAC, EMEA and NA).
ROLE:
The Lead, Software Engineer, is responsible for providing technical support for Asset Management applications, including order management, trade routing, and other top 100 applications. This role supports NTAM business, operations partners, and clients while coordinating with upstream and downstream application teams.
The ideal candidate is a self-starter with strong organizational, leadership, and communication skills, along with a deep understanding of financial services technology, particularly trading applications. Occasional evening or weekend support may be required.
PRINCIPAL RESPONSIBILITIES:
- Provide technical support under the direction of the Support Manager.
- Provide L2/L3 support, monitor production workflows, and apply expert knowledge of supported application designs.
- Review, analyze, and resolve technical production issues, including job failures, and apply code fixes when needed.
- Partner with business teams to analyze and resolve inquiries while ensuring compliance with established business and IT controls.
- Build and maintain professional relationships with IT and business stakeholders while delivering effective support.
- Coordinate with global support and other teams, open support tickets, perform root-cause analysis, and help resolve production issues efficiently.
- Participate in after-hours and weekend on-call coverage for high-priority and critical production incidents.
- Improve application supportability through continuous service improvement initiatives.
- Develop knowledge of NT systems and products using available reference materials and support procedures.
- Represent IT professionally and demonstrate customer service values aligned with NT’s A Approach.
- Consistently adhere to corporate standards.
SKILLS / EXPERIENCE:
- Leadership experience in a technology role within a financial institution is required.
- Seven to ten years of experience in a technical role within the financial services industry is required.
- Strong communication, interpersonal, and technical skills, with the ability to manage multiple priorities in a fast-paced environment. Must be able to explain technical issues clearly and translate business needs for technology teams and vice versa.
- Collaborative team member capable of leading within a global support organization, cross-training colleagues, and supporting multiple critical Asset Management front-office applications.
- Experience with incident management, ticket workflows, and escalation procedures.
- Strong analytical and logical problem-solving skills to identify root causes and resolve production incidents.
- Ability to work closely with Development, Infrastructure, and vendor software support teams.
- Commitment to Agile principles and practices.
- Experience providing technical support to portfolio managers and traders.
- Advanced knowledge of Oracle, including SQL and PL/SQL.
- Advanced knowledge of Unix/Linux commands and scripting.
- Working knowledge of Microsoft SQL Server.
- Working knowledge of Python.
- Working knowledge of Microsoft Azure Platform as a Service.
- Working knowledge of cloud technologies.
- Knowledge of JSON is preferred.
- Knowledge of .NET.
- Knowledge of Java.
Salary Range:
$114,500 - 194,700 USDSalary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Work Authorization
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.
Skills Required
- Expertise designing data-driven solutions on Snowflake
- Experience in Investment Management or Asset Management
- Design databases, data models, ETL processes, and data warehouse applications
- Expert understanding of relational database concepts, dimensional database concepts, and database architecture and design
- Experience with ontology and taxonomy design
- Bachelor's degree in Computer Science, Engineering, Economics, Business, Finance or equivalent experience
- Experience driving change, transformation, and process improvement initiatives
- Experience managing relationships with stakeholders and executive leadership
- Understanding of data security, cybersecurity, and PII management
- Deep understanding of relational and NoSQL data stores, methods and approaches
- Advanced data analytics experience using ML, AI and Generative AI
- Experience in systems analysis and application program development
- Experience with project feasibility, requirements definition, design and/or project leadership
- Experience with various technical programming languages (unspecified)
- Seasoned expert-level technical and business knowledge developed over several years
Northern Trust Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Northern Trust and has not been reviewed or approved by Northern Trust.
-
Retirement Support — A 401(k) with company match alongside an employer‑funded defined‑benefit pension is highlighted in employer‑verified materials and filings, setting the retirement package apart from many private employers.
-
Leave & Time Off Breadth — PTO is portrayed as solid overall, and two paid volunteer days per year are clearly documented across corporate materials.
-
Parental & Family Support — Company sources and postings reference paid parental and caregiver leave and recent enhancements to parental benefits, indicating meaningful family support within the package.
Northern Trust Insights
What We Do
As a global leader in innovative wealth management, asset servicing and investment solutions, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. A globally recognized Fortune 500 Company in continuous operation since 1889, we’ve built a legacy of empowering clients to reach their goals with confidence. Since our roots as a trust bank, we’ve grown to a global presence with more than 24,000 employees in more than 20 countries and across six core business units: Wealth Management Asset Management Asset Servicing Technology Corporate Functions Enterprise Operations Join a Team That’s Achieving Greater At Northern Trust, we refer to our employees as partners – with good reason. We understand that relationships are the key to our success. Here you’ll join a diverse and inclusive team of innovators with the drive to challenge the way things have always been done. Instead of choosing between a dynamic career and work-life balance, enjoy working with a team that supports your goals in the office and at home. We’ll help you get where you want to go without sacrificing what matters most to you. Delivering value and adhering to our enduring principles What are enduring principles? Since our founding, they have guided our strategy and success. Thanks to the dedication of our partners, Northern Trust continues to thrive by adhering to three enduring principles: service, expertise and integrity . What does this mean? Service Northern Trust has a relentless drive to provide exceptional service to our clients, our partners and our communities. We set new standards and go above and beyond in our commitment to delivering greater results. Expertise Expertise is at the core of who we are. We focus sharply on what we do well. From expanding our capabilities, to hiring talented professionals to developing innovative solutions, our expertise is why we continue to be a trusted advisor for generations of families and institutions. Integrity Operating with uncompromising ethics is central to Northern Trust’s heritage. As a result, our clients, partners and communities know they can rely on us. For more than 130 years, our integrity has been our guide – and that will never change.
Why Work With Us
At Northern Trust, we go further because we go together. We embrace flexibility, encourage balance, and prioritize inclusion at all levels, working together to keep you connected. We are committed to our employees—all 24,000 of them. Whether this is a first step or a bold new leap in your career, we’re here to help you move forward.
Gallery
.png)
