Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom’s areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy
Specialties:
• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)
Technical Support Analyst
On behalf of our client, Procom Services is searching for a Technical Support Analyst for a contract opportunity in Plano, TX.
Technical Support Analyst Job Details
As a Tier-I Support Engineer, within the Security System Protection Solutions Division, you will be responsible for supporting our entire licensed customer base through a variety of mediums.
Technical Support Analyst Assignment Length
6+ months
"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."
QualificationsTechnical Support Analyst Mandatory Skills
The candidate must have excellent knowledge and/or hands on experience on networking, as well as outstanding communication skills:
Communication Skills:
- Understanding and applying Active Listening
- Understanding and ability to ask Open-Ended/Close-Ended/Probing Questions
- Ability to teach complex topics
Networking / Troubleshooting Skills:
- At Least 3 Years of experience
- Administering and troubleshooting Widows client/server operating systems (Win 7,8,10, Server 2003, 2008, 2012) by utilizing DOS commands, logs and services.
- Expertise to conduct fault isolation in regards to diagnosing and remediating network connectivity issues
- Expertise to troubleshoot or describe common networking and application protocols
- Ability to dissect application issues at the application layer
- Capability to discuss scenarios where candidate diagnosed a failing application, by examining the process/s and service/s which are tied to the applications functionality
Preferred Requirements:
- McAfee/Intel Security product knowledge is a plus
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Excellent knowledge and/or hands-on experience with networking
- Outstanding communication skills including active listening
- Ability to ask open-ended, close-ended, and probing questions
- Ability to teach complex topics to customers
- At least 3 years of networking/troubleshooting experience
- Administering and troubleshooting Windows client/server OS (Win 7, 8, 10, Server 2003, 2008, 2012) using DOS commands, logs and services
- Conduct fault isolation to diagnose and remediate network connectivity issues
- Troubleshoot or describe common networking and application protocols
- Dissect application issues at the application layer and examine related processes/services
- Provide concrete examples/scenarios of diagnosing failing applications by examining processes and services
- McAfee/Intel Security product knowledge
What We Do
Procom is a leading North American provider of IT staffing and contract workforce services. They specialize in connecting businesses with high-quality technical talent through contract staffing, direct hire, and IT consulting. Additionally, Procom provides comprehensive workforce solutions, such as Employer of Record (EOR) and Agent of Record (AOR) services, designed to help organizations manage their contingent workforces and support long-term digital transformation and growth.
