Top Tech Support Jobs

Provide TSM/ETC system support for OPC PRO, INSURV, and shipbuilders: track and maintain deficiency records from creation through closure, prepare briefings and reports, support pre-trial and at-sea trial activities, maintain deployable LAN and transfer trial/card data, and assist with audits and program reviews.

Provide expert technical support and product/application guidance for refractory products; develop market growth strategies, product launches, promotions, and business cases; perform application analysis, collaborate on failure investigations, conduct market and portfolio analysis, and present at industry events.

The Engineer, Technical Support role involves assisting customers with technical issues and ensuring satisfaction with Packsize products.

Provide customer-facing technical support for Sigma's SaaS platform: diagnose and resolve complex SQL and data issues, collaborate with product and engineering, develop diagnostic tools and best practices, participate in on-call rotation and cross-functional projects to improve support operations and automation.

Provide Tier III technical support for networking and security products: troubleshoot complex network, endpoint, and cloud issues; own escalations; collaborate with Engineering/Product; create documentation; mentor lower tiers; participate in on-call rotation.

Provide frontline technical support to internal and external customers via phone and email; troubleshoot packaging and automation equipment, create and manage support cases, coordinate with service and engineering, develop technical documentation and training, and provide occasional onsite diagnostics and after-hours coverage as part of a rotation.

Provide remote and field technical support for Pattyn packaging systems across North America. Troubleshoot electrical, PLC (Structured Text), pneumatic, mechanical, motor control, sensors, and encoders; log and prioritize cases in CRM; communicate with customers and internal teams; escalate complex issues to R&D or factories; travel 10-20% and work a 4x10 schedule with overtime eligibility.

Provide part-time, task-based CBRN detection and technical support: conduct detection operations, manage equipment and logistics, train stakeholders, perform field troubleshooting, produce SITREPs/AARs, follow chain-of-command protocols, and support post-deployment communications. Requires travel, lifting equipment, and adherence to federal standards.

Lead a technical operations team providing production support and onboarding for retail customers. Manage hiring, coaching, prioritization, and on-call rotations. Troubleshoot integrations using scripting, web services, and testing tools; escalate issues to engineering; act as primary technical contact for clients and partners.

The Support Team Associate responds to client support issues via phone, email, and chat, diagnosing problems, creating documentation, improving AI support, and maintaining customer satisfaction.

Provide hands-on end-user support for desktops, mobile devices, and conference room tech; manage MDM and print platforms (Intune, Jamf, PrinterLogic); use ServiceNow for incident management; support projects, system integrations, and vendor escalations; participate in on-call executive support rotation; create knowledgebase and deliver user training.

Provide Tier 1 and Tier 2 end-user support for Microsoft 365, Windows 10/11, hardware, printers, and basic networking. Manage account administration, device provisioning, onboarding/offboarding, asset inventory, ticket documentation, and escalate complex infrastructure or server issues to senior teams while delivering strong customer service.

As a Technical Support Engineer, you will provide expert troubleshooting, customer support, and guidance on Salesforce technology to resolve technical issues and enhance user adoption.

The Technical Support Specialist provides omni-channel customer support, manages case backlog, troubleshoots technical issues, and offers training to enhance customer satisfaction and product usage.

Provide inbound and outbound technical support and sales for consumer electronics (phones, tablets, laptops, smart TVs, gaming consoles). Resolve device and software issues via phone, chat, and email using knowledge-base tools, meet quality and performance targets, assist with handset protection and digital product inquiries, and contribute to team knowledge and sales goals.

Provide advanced technical support and full lifecycle case ownership for FortiSIEM customers, troubleshooting complex incidents across Linux/Windows, virtualization, networking, and cloud environments. Reproduce issues in lab, analyze logs (Elasticsearch/ClickHouse), perform live troubleshooting, document findings, write knowledgebase articles, and participate in on-call rotations for mission-critical environments.

Provide advanced technical support and escalation for Fortinet products (especially FortiGate). Troubleshoot customer environments, reproduce issues in lab, analyze configurations, recommend corrective actions, manage case escalations, educate customers, and collaborate with QA and development to identify fixes and improvements.

Provide Tier 2+ endpoint and laptop lifecycle support including troubleshooting, imaging and Windows OS deployment, scripting (PowerShell/Python), endpoint tool administration (Intune, BigFix, ControlUp, Defender), hardware inspections, firmware maintenance, vendor/audit coordination, user training, off-hour upgrades, and on-call rotation support.

Provide customer-focused technical support across campus for Windows, macOS, mobile, printers, and classroom AV. Lead computer deployments, diagnose and repair hardware, maintain asset inventory and documentation, support ticketing, supervise and train student technicians, and assist with events and multimedia services.

Provide front-line technical support for a B2B SaaS lead-tracking platform: troubleshoot HTML/JavaScript, integrations (Zapier, CRMs), analytics and attribution, escalate bugs to engineering, document solutions, and improve knowledge base and SOPs to drive customer success.

Provide phone/chat/email technical support for a SaaS MSP platform: troubleshoot issues, document tickets, escalate complex problems, build knowledge base, collaborate with sales/dev teams, and maintain high customer satisfaction while meeting performance metrics.

Provide technical support and troubleshooting for ProcedeExcede DMS customers via phone, email, and remote tools; participate in rotations, on-site implementation go-lives, training, QA testing, and ongoing customer relationship building to ensure timely issue resolution and product adoption.

Provide on-site support and administration of Distribution Center IT infrastructure including Windows desktops, servers, WAN/LAN, RF/VoicePick/PDT devices and printers. Install/configure hardware and software, manage computer room access and inventory, troubleshoot user and network issues, manage ServiceNow tickets and SLAs, perform preventative maintenance, coordinate vendor repairs, train DC staff, and assist other DCs and internal teams. May provide evening and weekend coverage and assist on special projects.

The Technical Support Specialist will troubleshoot technical issues, provide customer support, maintain documentation, and enhance skills for effective service delivery.

The Technical Support Engineer manages customer queries, maintains relationships, and assists with Luminance’s AI technology, ensuring seamless support.