Top Tech Support Jobs

Build and lead EdSights' technical support function: select ticketing tooling, create SLAs and escalation paths, run day-to-day ticket triage, implement AI chatbot and knowledge base, own support KPIs and QA, triage API/integration issues, and hire and train a growing support team while partnering with Product and Engineering to resolve product gaps.

Lead and scale ThreatLocker’s Technical Support team to meet sub-60 second response goals. Oversee ticket escalation, tier-3 troubleshooting, performance metrics, training, interdepartmental process improvements, and customer relationship management. In-office role requiring nights and weekends availability; travel not required.

Provide phone and web technical support for Fortinet switching and wireless products: troubleshoot networks, analyze configs and packet captures, reproduce issues in lab, recommend fixes, escalate cases, and educate customers until case closure.

Provide advanced troubleshooting and escalation support for Fortinet products (especially FortiGate). Collect and analyze customer configurations and system information, reproduce environments in lab, recommend corrective actions, manage escalations to QA/dev, educate customers, and maintain communications until case closure.

Provide advanced troubleshooting and escalation for core Fortinet products (especially FortiGate). Collect and analyze customer configurations and system data, reproduce environments in lab, recommend corrective actions, manage case escalation and closure, educate customers, consult technical documentation, and collaborate with QA and development to identify fixes and improvements.

Provide escalation-level technical support for Fortinet products (especially FortiGate), troubleshoot and reproduce customer issues in lab environments, analyze configurations, recommend fixes, manage case escalations and communications, educate customers, and collaborate with QA and development.

Provide web and telephone technical support for FortiAnalyzer and FortiManager. Troubleshoot networking and security issues, reproduce customer environments in lab, identify and report bugs, recommend workarounds, manage cases to closure, educate customers, and share knowledge with peers.

Provide advanced technical support and escalation for Fortinet products (especially FortiGate). Troubleshoot customer environments, analyze configurations and system data, reproduce issues in lab, recommend corrective actions, manage escalations and customer communications, liaise with QA/development, educate customers, and participate in on-call rotations.

Provide phone and web technical support for Fortinet switching and wireless products. Troubleshoot WiFi, LTE, TCP/IP, routing, and security features; analyze configs, packet traces, and network data; reproduce issues in lab, recommend corrective actions, escalate and manage cases, and educate customers until case closure.

Provide web and phone technical support for Fortinet switching and wireless products: troubleshoot networks, analyze configurations and packet traces, recommend fixes, reproduce issues in lab, escalate and manage cases, and educate customers on networking and security topics until case closure.

Provide advanced troubleshooting and escalation support for Fortinet products (especially FortiGate). Collect and analyze customer configurations and system data, reproduce issues in lab environments, recommend corrective actions, manage case escalations and customer communications, and collaborate with QA/development. Coach customers on product use and maintain documentation and knowledge management practices.

Provide advanced troubleshooting and escalation support for Fortinet products (especially FortiGate). Collect and analyze customer configurations and system data, reproduce environments in lab, recommend corrective actions, liaise with QA/development, manage escalations until closure, educate customers, and participate in on-call rotations. Requires strong networking and security knowledge and excellent customer communication.

Manage multi-site IT support operations for a manufacturing organization: lead L1/L2 teams, resolve hardware/software issues, oversee infrastructure, enforce cybersecurity, coordinate vendors, manage imaging and deployments, document systems, and align IT with production goals.

Provide frontline technical support for fiber internet and voice services: troubleshoot network issues, provision services, process orders, schedule installations, monitor network performance using tools like Calix Cloud, work tickets, and coordinate escalations with engineering.

Provide frontline technical assistance for fiber voice and data services: troubleshoot network issues, provision services, process orders, schedule installs, monitor performance using tools like Calix Cloud, document tickets, and escalate complex problems while coordinating with engineering and customer service teams.

Provide Tier 2 managed services support for Windows, Linux, virtualization, networking and applications. Troubleshoot and maintain VMware, firewalls, Active Directory, IIS/Apache, databases, backups, and enterprise infrastructure. Participate in on-call rotation, document procedures, assist projects, and improve operational processes.

Lead U.S. Front-Line Care customer service and technical support teams, set KPIs and policies, drive continuous improvement and NPS, partner with Service, Sales, and Product Marketing, and manage resources and financial performance.

Provide remote technical support for Cellebrite software to Americas customers via phone, email, and chat; troubleshoot issues, manage CRM cases, meet SLAs/KPIs, collaborate with internal teams, and maintain high CSAT.

Provide remote technical support for Cellebrite software to Americas customers via phone, email, and chat. Troubleshoot and resolve issues, manage cases in CRM, meet SLA/KPI targets, collaborate with internal teams, and maintain high customer satisfaction. Support spans Windows, networking, mobile OS and SaaS environments.

Provide technical and billing support for cloud and SaaS platforms, troubleshoot webserver and database issues, manage incidents and events, triage and escalate to engineering or vendors, document cases, and drive operational improvements while delivering excellent customer service.

Provide end-to-end technical support and ownership of customer cases, drive product adoption, onboard and train customers, create knowledge base content, escalate issues to internal teams, and act as the technical advocate for customers.

Provide first-line technical support for Axon hardware and software via phone and email. Troubleshoot networking, installation, registration, device returns, and cloud/mobile issues. Build product expertise, assist customers with empathy, report bugs and trends, and suggest process improvements while meeting quality and performance goals.

Provide onsite installation, configuration, repair and support for workstations, laptops, printers, network devices and video conferencing. Manage user accounts (including Active Directory), document ticket resolutions, support approved mobile devices, train end users, perform backups/restores, diagnose network issues, coordinate with other IT units/contractors, follow disaster recovery plans, and travel to sites as needed.

Provide advanced, external B2B technical support for barcode scanners, card and thermal printers, ID badging software, firmware, and SQL database integrations. Manage customer cases through CRM and telephony, coordinate RMAs and logistics, and lead technical calls with customer IT to resolve connectivity and integration issues. Mentor junior team members and stay current on product updates.

Provide advanced technical support and escalation management for a customer's fleet, including installations, calibration, troubleshooting, ECO reviews, performance reporting (MTBF/MTBI/Availability), Alpha/Beta site support, documentation (CENs, BKMs), and leading small improvement projects. Requires customer presentations and international/domestic travel (~50%).