Top IT Jobs

Provide first- and second-level helpdesk support for desktops, laptops, mobile and network services; troubleshoot and escalate incidents; document SOPs; manage inventory, workstation builds, account provisioning, and on-call maintenance; build strong relationships with business teams and drive projects and performance tuning in an on-site Playa Vista studio environment.

Lead and manage IT service support for multiple MSP clients, ensuring SLA adherence, ticket lifecycle management, incident escalation, staffing and scheduling, performance metrics, customer relationship management, process improvements, knowledge base and automation initiatives, and budget oversight while coaching and developing Support Engineers to deliver high-quality, consistent service.

Provide advanced onsite and remote end-user technical support across Windows, macOS, Linux, mobile, VDI, collaboration and infrastructure technologies. Troubleshoot complex incidents, perform root-cause analysis, manage multiple support channels and executive escalations, maintain ITIL-based processes, create documentation, participate in deployments, and collaborate with engineering, security, and vendors to implement permanent solutions.

Build and run a white-glove executive support function: own intake, SLAs, runbooks, and escalations for executives, ABPs, and board. Provide AV support for board meetings and exec rooms, handle urgent tech incidents, work shared ticket queue, participate in on-call rotation, maintain San Francisco on-site presence, and document processes and KB content.

Provide primary onsite and remote IT support, resolve escalations, manage ITIL service operations, administer SharePoint Online, coordinate deployments, support desktop imaging and cloud infrastructure, train staff, and maintain IT operational documentation.

Manage and grow a remote helpdesk team while providing hands-on tier 2/3 support. Own ticket triage, SLAs/KPIs, onboarding/offboarding, M365/Google Workspace and Azure AD administration, endpoint management via Intune/MDM, vendor and asset lifecycle, security policy enforcement, documentation, and process improvement.

Provide Tier 1 on-site end-user support: troubleshoot hardware, Windows and M365 software, VoIP and Unifi networking, image and deploy PCs, manage AD and user accounts, maintain backups and endpoint protection, support ERPNext and printers/scanners, document assets, and assist on IT projects and website/email/FTP tasks.

Provide frontline IT help desk support across channels and departments; administer Windows Server and Active Directory; deploy patches and image workstations; configure networking, firewalls, VPNs and cabling; manage Azure AD/Entra ID, Microsoft 365, mobile device management, backups (Veeam/Windows Backup), and perform restore testing; occasional travel and rare after-hours response.

Lead IT strategy, infrastructure, cybersecurity, data governance, automation, and AI adoption. Manage IT team, budget, vendors, compliance (FDA/GMP/ISO), and align technology with business goals.

Provide Level 2 support and maintenance for Rural Metro Fire business applications (Baseware, UKG Telestaff, WFM). Monitor performance, escalate to Level 3, coordinate vendors, deliver user training and documentation, perform system administration (backups, patches, compliance), assist on implementations and testing, and support employees with application issues including occasional after-hours/on-call work.

Provide on-site installation, configuration, maintenance, and troubleshooting for end-user hardware and software. Manage user accounts, document ticket resolutions, support mobile devices, restore backups, diagnose network issues related to end users, coordinate with other IT units and contractors, train users, and travel to sites as needed to ensure continuity of operations.

Provide high-touch onsite and remote technical support for corporate staff and executive leadership. Troubleshoot and resolve hardware, software, networking, phone, and mobile issues across macOS, Windows, and mobile platforms. Configure, deploy, patch, recover, and retire devices; manage asset inventory and device lifecycle; support conference room and collaboration technologies; escalate and coordinate with Infrastructure and Security teams.

Provide Tier 2 technical support and serve as escalation for Tier 1: troubleshoot hardware, software, networking, user accounts, Windows 11, Microsoft 365, VPN, and printers; perform onboarding/terminations and user training; use RMM for patching, security hardening, and deployments; support multi-site office setups and ISP provisioning; monitor refrigeration temperatures; comply with HIPAA and PCI; participate in incident response and on-call rotation.

Provide first-line IT support from the Sacramento office: diagnose and troubleshoot desktop software, hardware, OS, peripherals, and basic networking issues; install and update software/OS; set up equipment for users; document work and escalate complex issues; provide basic user training and follow-up to restore productivity.

Provide front-line Tier 1 IT support for El Dorado Hills office and remote employees: troubleshoot hardware/software/access issues, provision and deploy devices, manage onboarding/offboarding, maintain IT asset records, assist with endpoint projects, partner with vendors, and support physical security systems. Requires occasional after-hours support.

Lead and transform enterprise IT operations, owning cloud, on‑prem infrastructure, networking, identity, endpoint, and SaaS platforms. Drive IT strategy, architecture, service reliability, ITSM, vendor and budget management, compliance, and large-scale projects while mentoring a distributed engineering team and collaborating with Security and business stakeholders.

Lead the IT team to plan, implement, and maintain IT infrastructure and initiatives. Manage networks, servers, cloud services, vendors, budgets, and supervise staff while ensuring secure, scalable systems and alignment with organizational goals.

Provide on-site and remote desktop, OS, hardware, AV and peripheral support for the School of Engineering. Triage help tickets, troubleshoot devices and software, escalate as needed, support projects and cover colleagues, and deliver strong customer service in an academic environment.

Build and maintain automations (Okta Workflows, Jira Automation, Atlassian Rovo) to deflect repetitive tickets; develop automation pipelines; scope sprint work; and provide hands-on Tier 1/2 in-office support including laptop provisioning, account lifecycle management, and Mac fleet administration using Jamf and Google Workspace.

Provide on-site IT support and technical ownership for a facility: desktop support, infrastructure maintenance (servers, network, Wi‑Fi, security cameras), assist with projects (ERP, migrations, hardware refreshes), enforce security/compliance, maintain asset inventory, and provide occasional after-hours/on‑call support.

Lead a 30–40 person team delivering enterprise IT operations across classified and unclassified environments. Oversee service desk, infrastructure, cloud, applications, network, incident and problem management, change/release management, SLAs, reporting, policies, and modernization initiatives.

Provide basic Windows help desk support: troubleshoot desktops, laptops, peripherals, installs and updates, assist with password resets, printer and network issues, document tickets, and escalate complex problems to senior IT staff. Entry-level role focused on user support and learning.

Provide first-line end-user technical support for hardware, software, and collaboration tools in a hybrid environment. Troubleshoot Microsoft 365 apps, manage user provisioning and licenses in Entra and Defender, support onboarding/offboarding, maintain IT documentation, assist with onsite workstation and conference room setups, coordinate with vendors, monitor support queues, and deliver user training for productivity tools.

Manage day-to-day IT operations, AWS cloud infrastructure, ERP onboarding and integrations, data flows, and cybersecurity practices. Lead internal IT staff and vendor relationships, enforce IT policies, and support customer network and solution design to ensure reliable, secure, and scalable systems.

Provide IT/IS support and coordinate agency technology services, manage and train staff on the CaseWorthy database, administer SharePoint/Teams and O365 apps, install and configure hardware/software (including VoIP and wireless), troubleshoot network and computer issues, and assist the IT Manager with deployments and third-party vendor resolution.