The Role
Monitor and manage critical IT events and incidents in a 24/7 environment, including shift and on-call coverage. Own account-level IT and network strategies, present technical solutions to clients and technical teams, document best practices, and support multi-platform, multi-vendor data center and distributed computing environments. The role requires independent problem solving, innovation, and contributions to performance metrics and deliverables.
Summary Generated by Built In
Description
- 24/7 Monitoring and management of critical HCE events and incidents.
- Shift work an on-call duties required.
- Takes ownership of the IT/network strategy and solution delivered by the organization at an account level.
- Develops and delivers presentations on technical solutions to client and technical team, as well as captures and communicates client-specific best practices and lessons-learned using knowledge management tools and professional relationships.
- Has broad technical expertise across multi-platforms and multi-vendor operating environments, including data centers and distributed computing environments.
Requirements
- Must be able to pass EOD requirements
- 2-5 year's experience as an IT Operations Analyst
- Available for shift work – This position will work 36 hours over three (3) days one week followed by 48 hours over four (4) days.
- Possesses and applies expertise on multiple complex work assignments.
- Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
- Operates with appreciable latitude in developing methodology and presenting solutions to problems.
- Contributes to deliverables and performance metrics where applicable.
Skills Required
- Must be able to pass EOD requirements
- 2-5 years of experience as an IT Operations Analyst
- Available for shift work, including 36 hours over three days one week and 48 hours over four days the following week
- Experience applying expertise across multiple complex work assignments
- Ability to develop methodologies and present solutions with appreciable latitude
- Ability to contribute to deliverables and performance metrics
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The Company
What We Do
MSM Technology is an 8(a) women-owned small business providing IT services and solutions to U.S. Department of Defense and federal civilian agencies. Its work centers on automated infrastructure and modernization, resilient cybersecurity and information assurance, data management, network and systems engineering, and enterprise software. The company also delivers telecommunications, AV/VTC, operations and maintenance, project management, and training, with a focus on secure, interoperable, reliable systems that support agency missions.
