Come join an exciting and innovative company that puts the “care” back in healthcare!
Why do IT professionals want to work here? The reason people love working for KabaFusion is because of the impact we have on our patients. Here, it doesn’t matter what your role is, you will be part of a team that works collaboratively to change lives. You will go home knowing you’ve made a difference and improved someone’s life.
About Us:
What started as a single pharmacy in 2010 has grown into KabaFusion becoming the largest privately held home infusion company in the country. We have a national network of pharmacies and nursing offices strategically placed to service 40+ states. Couple that with over 30 years of combined experience and it’s no wonder why KabaFusion is the industry leader in home infusion.
About the role:
The IT Support Specialist Level II is a role that combines technical expertise with leadership and problem-solving skills. They are responsible for providing more advanced technical support, troubleshooting complex issues, and often serve as mentors within the IT support team to the Level I agents. Together with Level I they are the initial contact for Office and Field Support End-users which includes Laptops, desktops, printers and Mobile devices. Additionally, Level II will be required to assist with all testing, and training as well as application and hardware deployments and recovery processes. Primary responsibility will be office-based inbound calls and tickets but additionally may be asked to assist with providing technical support as requested in local & remote locations.
Essential Duties & Responsibilities:
Advanced Technical Support: Provide advanced technical support and expertise to resolve complex IT issues, including hardware and software problems, and system errors. Troubleshoot and resolve escalated support tickets from Level I.
Performs other IT related duties as directed and assigned by IT Supervisor/Manager/Director.Mentorship and Training: Act as a mentor to IT support specialist Level I Agent, assisting and providing guidance on technical problem-solving. Share knowledge and best practices with the team.
Record, troubleshoot, escalate and follow-up with end-users regarding IT support matters. Contribute to the creation and improvement of support documentation.
Problem Resolution: Investigate, diagnose, and resolve IT issues efficiently to minimize downtime and disruption. Escalate issues to higher-level support when necessary.
Asset Management: Assist in managing IT assets, including hardware and software inventory, equipment tracking, Equipment retrieval and license compliance. Collaborate with asset management team.
Assist in maintaining both hardware, software and licensing needs
Support computer users; both hardware, software needs and supported applications
Collaboration: Install and deploy workstations, tablets, iPads, iPhones and other IT technology to users and support overall IT initiatives.
Maintain complete and accurate logs and documentation of responsibilities and work completed.
After-hours end-user, network and IT infrastructure support required.
Travel required to company locations to support end-users, network and IT infrastructure.
As a Data Engineer, you bring:
- Education Level - Associate's Degree (Required) or Bachelor's Degree (Preferred) in Computer Science, Information Technology, or a related field
- Degree can be substituted if the candidate has a minimum of 1-3 years of experience as a Support Specialist Level I
- Experience Requirements: 5+ years of experience in customer service, information technology support, or a related field.
- Experience required with end-user hardware, software and application support
Our Benefits: - Benefits start on your 1st day of employment
- 401k w 4% match – no waiting or vesting period
- PTO / Floating Holidays / Paid Holidays
- Company paid life insurance, short term disability
- Employee Assistance programs to help with mental health / wellness
- Learning & Development Programs
- Perks… includes discounts on travel, cell phone, clothing and more…
- Generous employee referral program
KabaFusion is a mission driven company with a focus on innovation and patient care so, as an IT Support Specialist, if that sounds like something you want to be a part of, then look no further.
Skills Required
- Associate's degree in Computer Science, Information Technology, or a related field
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Alternatively, 1–3 years of experience as an IT Support Specialist Level I
- 5+ years of experience in customer service, information technology support, or a related field
- Experience supporting end-user hardware, software, and applications
What We Do
KabaFusion prides itself on providing a wide range of infusion therapy services. By employing a multidisciplinary team approach, KabaFusion provides continuity of care for the patients transitioning from the hospital to the comfort of their homes. All pharmacists and nurses are trained in infusion therapy, and there is a pharmacist and a nurse on-call 24 hours a day. Each member of the care team is well equipped to assess, educate and care for our infusion patients. At KabaFusion, we are focused on one basic principle, we make patient care our highest priority. We’re dedicated to helping each patient and their provider successfully navigate the clinical and administrative complexities often associated with intravenous immune globulin (IVIG) therapy and other specialty pharmacy needs. KabaFusion was founded by noted experts in the field of IVIG infusion who are known for their professional qualifications and high ethical standards. KabaFusion is the best choice for optimal patient care. We are a national company and have facilities conveniently placed throughout the country which provide patients with easy access to our products and services. To see a complete list of our locations, please visit : https://kabafusion.com/locations Our Mission: At KabaFusion and its Affiliates, we are guided by our commitment to positive clinical outcomes and excellence in specialty acute and immunoglobulin infusion, we are dedicated to working proactively with patients, healthcare practitioners and payers to provide comprehensive support before, during and after treatment. Check our website for current job openings: https://kabafusion.com/careers/ To contact us with any questions call: 1·877·577·IVIG (4844)
