We engage the most inspired minds to do their best work wherever they work best—powering the freedom to create worldwide.
WP Engine empowers companies and agencies of all sizes to build, power, manage, and optimize their WordPress websites and applications with confidence. Serving 1.5 million customers across 150+ countries, the global technology company provides premium, enterprise-grade solutions, tools, and services, including specialized platforms for WordPress, industry-tailored eCommerce and agency solution suites, and developer-centric tools like Local, Advanced Custom Fields, and more. WP Engine’s innovative technology and industry-leading expertise are why 8% of the web visits a WP Engine-powered site daily. Learn more at wpengine.com.
What is Cool About This Job
As an IT Support Specialist II at WP Engine, you will be the backbone of our Austin office technical operations. WP Engine powers digital experiences for over 150,000 customers worldwide, and our employees rely on a fast, seamless, and efficient internal technology environment to deliver their best work. In this role, you will deliver exceptional hands-on customer support, managing day-to-day user systems, hardware provisioning, and core SaaS tools. If you thrive on solving technical challenges, love working with macOS and modern cloud technologies, and bring a customer-first attitude every single day, this is the role for you!
The Day to Day
Provide high-touch, tier-2 in-office IT support for local Austin employees across hardware, operating systems, and core applications.
Deliver global remote first-line support for our core infrastructure systems.
Manage, configure, and troubleshoot MacBooks running macOS using Jamf for device management and endpoint security.
Administer user access, onboarding/offboarding, and identity lifecycle within Google Workspace and Okta.
Support productivity, ticketing, and collaboration platforms including Slack, Zoom, and the Atlassian suite (Jira, Confluence).
Maintain accurate inventory records for hardware assets, peripherals, and software licenses.
Diagnose and resolve technical tickets promptly, ensuring high user satisfaction and adherence to internal SLAs.
Collaborate with global IT infrastructure and security teams to enforce IT policies and implement internal tool improvements.
Your Expertise and Passion
Customer Support Focus: Proven experience delivering elite, customer-inspired technical support with a strong empathetic approach.
Apple & macOS Expertise: Deep hands-on experience troubleshooting MacBook hardware and macOS environments.
MDM Administration: Practical experience enrolling, deploying, and managing devices using Jamf.
SaaS & Identity Platforms: Hands-on experience administering Google Workspaces, Okta, Atlassian (Jira/Confluence), Slack, and Zoom.
Work Requirement: Ability and willingness to work on-site in our Austin, TX office 5 days per week.
Problem-Solving Ability: Strong analytical and troubleshooting skills to resolve complex hardware, software, and network issues independently
The Perks and Benefits
Company Stock Options (Every employee is an owner in the company)
Great Health Benefits (Medical, Dental, Vision, Life Insurance)
Fertility Benefits (IVF/Fertility drug coverage)
HSA Company contribution $750 for employee / $1500 for family
401(k) with a 4% match
Disability Insurance
Paid Family and Caregiver’s Leave
Employee Assistance Program
Generous Vacation Time (Who doesn’t like time off)
One-time $500 payment to set up your home office
4 Company Wellness Days a year
1 floating holiday
Pet Insurance
On-going education through LinkedIn Learning, Workday Learning and our Career Growth Portal
At WP Engine, we strive to have the broadest possible view of diversity, going beyond visible differences to include the background, experiences, skills, and perspectives that make each person unique. WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law.
Base Salary Range
We believe that compensation should be reflective of the impact you have within the organization relative to the market value of your role. The estimated base salary range for this position is as listed above. Some roles may also be eligible for overtime pay. Our salary ranges are determined by job role and responsibilities and level. The range displayed on each job posting reflects the minimum and maximum target for salaries for the position nationwide. The actual base pay will vary based on various factors including job-related skills and individual qualifications objectively assessed during the interview process. Your talent acquisition partner can share more about the total rewards package at WP Engine including any additional total rewards components such as equity, variable pay plans (if applicable), and benefits during the hiring process.
Skills Required
- Proven experience delivering high-quality technical customer support
- Hands-on experience troubleshooting MacBook hardware and macOS environments
- Practical experience enrolling, deploying, and managing devices using Jamf
- Hands-on experience administering Google Workspace
- Hands-on experience administering Okta
- Hands-on experience administering Atlassian Jira and Confluence
- Hands-on experience supporting Slack and Zoom
- Ability and willingness to work onsite in Austin, Texas, five days per week
- Strong analytical and troubleshooting skills for hardware, software, and network issues
WP Engine Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about WP Engine and has not been reviewed or approved by WP Engine.
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Healthcare Strength — Employee medical, dental, and vision premiums are described as fully employer‑paid in the U.S., with options that include fertility coverage, preventive care, and mental‑health supports. Wellbeing resources such as an EAP, Calm access, a monthly wellness allowance, and quarterly wellness days bolster the package.
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Leave & Time Off Breadth — Time off is framed as generous, including several weeks of PTO, company holidays, a floating holiday, and recurring wellness days. The approach pairs with a remote‑first model and encouragement to take needed time away.
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Equity Value & Accessibility — Stock options are provided broadly so that all employees participate in ownership. Equity is presented as a standard component of offers across functions and levels.
WP Engine Insights
What We Do
We're a rapidly growing technology company that is committed to having an awesome culture, innovation, open source, exceptional customer service, and the massively growing WordPress community!
Why Work With Us
If you’re looking for a fun and fast-paced environment where you can make an impact, WP Engine is the perfect spot for you. We are looking for new team members to come help us shape the way people use and think of WordPress. As a member of our team you will have the opportunity to explore and help us all drive the business forward.
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