Top Customer Success Jobs

The SMB Account Manager at CrowdStrike will manage client relations, drive sales growth, advocate for customers, and ensure timely renewals while providing high-touch service in a hybrid-remote environment.

The Senior Customer Success Manager will ensure customer satisfaction, build relationships, drive user engagement, and track customer goals. Responsibilities also include collaboration with internal teams and risk mitigation strategies.

The role involves managing strategic customer relationships, optimizing cybersecurity service investments, and ensuring customer preparedness through education and planning.

Provide tier 1 product support and client training for the TruAudience Consumer Insights platform, assist sales and product marketing with demos and consumer models, and perform product release testing and defect reporting to ensure functionality and voice-of-customer feedback is captured.

Manage a scaled portfolio of mid-market healthcare providers to drive retention, growth, and adoption using data-driven insights, automation, and consultative partnership. Collaborate with Sales, Product, and Support, develop scalable playbooks, and act as the voice of the customer to surface product and process improvements.

As a Lead Customer Success Engineer, you will build post-sales relationships with strategic customers, ensuring product adoption and value realization, while mentoring other CSEs and acting as a technical advisor.

Manage customer relationships, advise on product use, conduct workshops, and ensure operational success with Samsara's IoT platform for top customers.

As a Customer Success Manager at Yext, you will manage a portfolio of clients, focusing on adoption, retention, and identifying growth opportunities, while collaborating with internal teams and ensuring customer satisfaction.

Serve as trusted advisor for ~40 customers, create tailored success plans to drive Klaviyo adoption, provide strategic and tactical support, escalate issues, recommend products to grow revenue, collaborate cross-functionally, and contribute product feedback and AI-driven workflow improvements.

Phone-based retention role managing inbound/outbound calls to real estate agents to rebuild product value, resolve account issues, meet retention and outbound call goals, and collaborate with sales stakeholders.

Manage a portfolio of customers to drive adoption, measurable outcomes, and advocacy for the GitLab DevSecOps platform. Provide deployment guidance, lead workshops and Centers of Excellence, translate usage data into actionable recommendations, monitor KPIs, and collaborate with Product, Engineering, Sales, and Services to align on success plans and resolve issues.

Manage programmatic client relationships and campaign execution in partnership with Demand Facilitation, Operations, and Media Planning. Provide reporting, insights, troubleshooting, and strategic account growth through data analysis. Conduct in-market meetings and quarterly business reviews while educating clients on Magnite products and collaborating cross-functionally to ensure campaign performance and delivery.

Own operational strategy and execution for enterprise banking and fintech partners. Drive volume retention, improve transfer success, lead incident response, perform data-driven analysis, run business reviews, and lead cross-functional initiatives to unblock growth and optimize partner operations.

Partner with customers to support SDK and API integrations, debug web and mobile issues, read and contribute to code, escalate and resolve technical problems, identify recurring issues, and collaborate cross-functionally to improve product and documentation.

Own end-to-end success for a portfolio of programmatic accounts: manage 10+ live campaigns, lead client communications, execute and optimize campaigns using DSPs, deliver performance reporting, and drive retention, growth, and upsell opportunities while collaborating cross-functionally.

As a Customer Success Manager, you'll manage customer accounts, build strong relationships, analyze needs, and oversee solution delivery, ensuring satisfaction and growth opportunities.

Own strategic renewals and account risk management for enterprise customers ($500k+ ARR). Build C-suite relationships, drive adoption, conduct executive reviews, mitigate churn/downsell, coordinate cross-functional resolution, and support timely renewals to maximize ARR.

Manage the full customer lifecycle for Robins SaaS platform: onboard, drive adoption, analyze usage, run account plans and EBRs/QBRs, partner cross-functionally to resolve issues, and drive retention, expansion, and customer advocacy to maximize net revenue retention.

The role involves managing customer inquiries, coordinating with labs, maintaining relationships, and ensuring high customer satisfaction in a healthcare setting.

Manage a portfolio of mid-market enterprise customers from go-live through long-term value realization. Serve as a trusted advisor, drive adoption and expansion of the Moveworks AI Assistant across ServiceNow workflows, translate business needs into solutions, track success metrics, mitigate risk, and support renewals and expansion by demonstrating measurable business impact.

Manage a portfolio of ServiceNow customers to drive adoption, ensure technical health, maximize product value, apply Success Plays, resolve escalations, and deliver measurable business outcomes.

The Customer Success Specialist engages with customers to drive adoption of Cisco products, ensuring business outcomes and addressing technical challenges through consultative solutions and strategic plans.

The Account Manager, Client Success, oversees DSP accounts, optimizes media performance, collaborates with Sales, and manages relationships to drive growth.

Manage daily outreach and training calls with small business customers to drive adoption of websites, SEO, ads, and AI features, prevent churn, recover delinquent accounts, capture feedback, and collaborate with product and support teams to ensure customer value and retention.

Serve as the first point of contact for customers across calls, texts, and email; troubleshoot and guide users; support onboarding and cross-team workflows; manage tasks in Asana and Google Workspace; collaborate with CSMs to maintain strong customer sentiment and improve processes.