Top Customer Success Jobs

Own day-to-day management of a key client account. Serve as primary contact, keep projects and timelines on track, monitor campaign performance, identify trends, escalate issues, maintain account documentation, and learn performance marketing and affiliate channels.

Manage relationships and fulfillment for multiple business licensing clients, serve as primary client contact, coordinate orders and onboarding, provide status updates, handle high email volume, lead client meetings, maintain license records, resolve barriers to licensure, identify upsell opportunities, and operate within a collaborative team environment.

Manage and grow client relationships as primary contact to drive adoption, utilization, and satisfaction. Conduct business reviews, data monitoring, outreach, demos, escalate and coordinate cross-functional solutions, maintain CRM/ticketing data, and identify upsell opportunities while developing industry and product expertise.

Build and scale Pryzm's post-sale customer success organization by designing onboarding, enablement, support operations, and scalable processes. Monitor customer health, prevent churn, drive adoption, enable renewals and expansion, partner with Sales/Product/Engineering, and use AI/automation to improve efficiency and outcomes.

Owns strategic relationships with large enterprise customers to drive adoption, retention, satisfaction, and upsell. Establishes KPIs, nurtures advocacy, advises executives, and helps customers build intelligent automation programs that deliver business value.

Serve as the primary architect of the customer journey to drive retention and growth. Build strategic C-level relationships, monitor customer health, lead cross-functional teams to mitigate risk, and deliver success plans. Use Salesforce and Google Suite to manage customer data and collaborate across the organization to meet clients' operational goals.

Manage a portfolio of smaller post-sale accounts to drive product adoption, monitor customer health, conduct regular check-ins and success reviews, surface risks/opportunities, support renewals, maintain CRM/CS tools, and collaborate internally to resolve issues and create scalable CS processes.

Own and grow enterprise hotel accounts by driving product adoption with strategic success plans, monitoring account health and usage data, leading executive QBRs, coordinating cross-functional teams, maintaining account documentation/CRM, and navigating complex organizational decision structures to deliver measurable value and identify growth opportunities.

Serve as the primary advocate and Preservica champion for a portfolio of key customers. Drive product adoption, retention, upsell and cross-sell, build decision-maker relationships, translate customer data into insights, lead strategic business reviews, and represent the Voice of the Customer internally to shape product roadmap and customer experience improvements.

Manage a portfolio of strategic accounts to drive adoption of the Lucid Suite. Build relationships, execute long-term adoption and change-management strategies, coordinate cross-functional resources, conduct business reviews, and perform on-site visits to deepen enterprise partnerships and maximize customer ROI.

Lead and develop a Customer Success team to maximize retention, satisfaction, and account growth. Execute and evolve CS strategy, manage KPIs and processes, collaborate with Sales/Marketing/Product, act as strategic advisor to enterprise accounts, scale operational tools and automation, and drive upsell/cross-sell through proactive account health management.

As a Customer Success Manager, you will manage client relationships, drive product adoption and retention, and ensure client success through data-driven strategies and collaboration with cross-functional teams.

Manage a portfolio of mid-market healthcare customers on the EHR platform, driving retention, expansion, adoption, and measurable financial outcomes. Lead consultative workflow conversations, own escalations end-to-end, run business reviews, identify risks/opportunities, and maintain forecasting in Salesforce.

The Director of Customer Success leads the customer lifecycle, ensuring value realization, effective solution adoption, and retention across all segments while collaborating with multiple departments to optimize customer experience.

As a Customer Success Engineer, you'll support customers in deploying and integrating Sprig, troubleshoot technical issues, and collaborate with teams to enhance platform adoption.

The Technical Customer Success Engineer manages customer relationships post-sale, implements Macroscope, supports users, and gathers insights to enhance the product's future. They ensure a smooth onboarding experience for engineering teams and serve as the main point of contact for technical issues.

The Customer Success Manager at Amperos Health will lead AI deployment for clients, manage relationships, and ensure successful performance metrics while collaborating with various teams.

Manage client relationships for mid-market accounts, overseeing onboarding, implementation, renewals, and identifying growth opportunities while collaborating with internal teams.

The Customer Success Specialist will manage customer accounts, increase satisfaction, lead onboarding and training, conduct account reviews, and gather feedback to enhance services and processes.

The Customer Success Lead at Lightspark will manage strategic customer relationships, drive account growth, advocate customer needs to product teams, and deliver strategic business reviews based on data-driven insights.

The Associate Client Manager will provide client insights using NIQ data, coach junior staff, simplify data, and drive customer satisfaction. Responsibilities include responding to business questions, preparing presentations, and leading thought leadership projects.

The Customer Success Architect will partner with customers to drive value, manage onboarding, optimize analytics strategy, and ensure long-term success with Mixpanel while collaborating between technical and business teams.

Manage the customer lifecycle for top-tier B2B clients, create success plans, collaborate with sales and marketing, strategize learning initiatives, and ensure product adoption and value for clients.

The Client Success Manager II develops partnerships with medium to large clients, leveraging data to improve healthcare outcomes and drive contract renewals and revenue growth. Responsibilities include managing a complex client portfolio, leading negotiations, coordinating marketing efforts, and mentoring team members.

As a Senior Customer Success Manager, you will manage strategic client portfolios, guiding implementations, driving adoption, and fostering long-term relationships to enhance client success and performance.