Top Customer Success Jobs

Serve as the technical bridge between QM and customers: lead implementation and integration of quantum control solutions, collaborate with R&D to optimize delivery, provide best-practice guidance, manage technical account relationships, translate customer requirements into experiments, and support research objectives.

Serve as the technical bridge between Quantum Machines and customers: lead implementation and integration of quantum control solutions, translate customer requirements into technical plans, advise on best practices, manage technical account relationships, collaborate with R&D, and support customers' quantum research objectives.

Act as the technical lead for customer implementation of Quantum Machines control systems: integrate solutions, collaborate with R&D to optimize delivery, advise customers on best practices, manage technical relationships, and translate complex requirements into actionable experiments to meet research objectives.

Manage a portfolio of mid-market, multi-site specialty accounts to drive value realization, retention, and expansion. Own post-sale lifecycle from onboarding to renewal, perform account mapping and multi-threaded engagement, advocate customer needs cross-functionally, and use data and product knowledge to identify upsell and site-level growth opportunities.

Own post-sale lifecycle for mid-market and multi-site Specialty accounts: drive value realization, retention, expansion, and site-level success. Use data to manage account health, map complex organizations, multi-thread stakeholder relationships, lead onboarding/adoption/renewals, and serve as customer advocate across Product, Sales, Support, and Billing. Hybrid role based in Raleigh with up to 20% travel.

Advise finance professionals on budgeting, forecasting, financial modeling, and reporting; customize and validate customer data and Datarails platform setups; recommend process improvements; build long-term relationships; support renewals and upsell conversations.

Lead a Central Region Client Success team (4-6) to drive retention, upsells, and revenue growth. Coach staff, oversee strategic accounts and campaign lifecycle, implement scalable operations, resolve escalations, collaborate cross-functionally, and use data to measure KPIs and optimize client outcomes in a digital advertising environment.

Manage strategic service accounts to meet contractual SLAs by coordinating preventive maintenance, start-up/commissioning, emergency repairs, and RCARs. Build account plans and KPIs, present quarterly business reviews, support quotations, review project documentation, and drive continuous improvement while serving as the primary operational contact.

Manage a portfolio of Azure CSP customers to drive retention, adoption, and Azure Consumed Revenue. Lead QBRs, create success and growth plans, identify optimization and modernization opportunities, coordinate cross-functional teams, and translate customer priorities into measurable cloud outcomes.

Manage a large book of B2B customer accounts to drive retention, renewals, engagement, and expansion. Build strong relationships, provide strategic advisory services, create customer advocates, and coordinate support and operations to improve outcomes.

Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.

Lead technical engagements with public sector customers, onboard and train users, analyze infrastructure and workflows, drive migration from on-prem to cloud HPC, collaborate with architects and product teams, and present Rescale solutions to grow customer adoption and improve the ScaleX platform.

Support enterprise client onboarding and platform adoption through hands-on training, shadowing, client calls, documentation, reporting, and cross-functional collaboration to drive retention and product familiarity.

Drive customer satisfaction and retention through strategic, proactive engagement. Understand customers' business objectives and Keyfactor solutions, identify upsell opportunities, monitor renewal risk and mitigate churn, coordinate internal resources to resolve issues, represent customer perspectives to leadership, and mentor junior CSMs.

Owner of a 25-account New York brand portfolio focused on retention. Develop success plans, drive product adoption, monitor account health, run QBRs, triage platform and operational issues, coordinate cross-functional resolutions, and build account health reporting. Measure success by GMV retention, CSAT, NPS, and product adoption while contributing to CSM playbooks and tooling.

Own success for a portfolio of AI product customers, drive AI adoption and value, develop playbooks and best practices, gather product feedback, partner cross-functionally, and enable customers through training and consulting to scale AI use cases and expansion.

Manage a portfolio of larger customer accounts as primary contact to drive retention, renewals, adoption, and expansion. Build success plans, monitor account health, forecast renewals, deliver training and strategic guidance, and coordinate with Support, Onboarding, and Product to ensure customer value and growth.

Manage ongoing client relationships by responding to inquiries, performing first-level issue resolution, preparing summaries and reports, supporting enrollments and billing, providing training, auditing data, and collaborating with internal teams to improve processes.

The Director of Customer Success Managers will oversee team capacity, engage with senior leaders, ensure customer success, facilitate onboarding, and lead initiatives for improvement and collaboration across teams, enhancing product adoption and customer outcomes.

The Senior Customer Success Manager at xSuite fosters customer relationships, supports product transition, presents solutions, and coordinates sales efforts.

Own post-sale relationships for Transparency clients: onboard brands, manage migrations and product rollouts, keep churn low, surface expansion opportunities, report account health weekly, automate repetitive work, and help hire and lead future CSMs.

Support and lead a team of Care Advocates to drive customer acquisition, retention, and satisfaction. Collaborate cross-functionally to map the customer journey, identify process gaps, and create, implement, and iterate scalable processes and improvements that support patients throughout their fertility journey.

Drive customer adoption and success across pre-sales, onboarding, deployment, and renewals. Conduct technical discovery and demos, monitor integration and usage, identify churn risk, lead renewals and expansion, and build customer advocacy while collaborating with sales and applications engineering.

Manage a portfolio of 200+ restaurant accounts to drive onboarding, adoption, retention, and expansion. Execute structured onboarding, optimize campaigns, provide data-driven insights, resolve escalations, and collaborate with Sales, Product, and Engineering to advocate for customer needs and growth.

As a Customer Success Manager, you will drive customer retention and expansion, educate customers on product use, and contribute to Customer Success strategies.