Top Customer Success Jobs

Own a high-volume portfolio of mid-market SaaS accounts, leading scalable onboarding, adoption, education, support, renewals, and upsell efforts. Use usage signals and standardized playbooks to prioritize accounts, manage risk, conduct business reviews, resolve issues, and identify customer trends. Build trusted relationships through efficient outreach while advocating for product and process improvements internally.

Leads Customer Success Operations by managing analytical business partners, driving forecasting and business reviews, conducting market and segment analyses, optimizing workflows, supporting headcount and capacity planning, and influencing data and systems strategy. The role partners with senior leadership, pilots new programs, develops business insights and recommendations, and improves commercial team productivity and performance.

Manage a portfolio of mid-market customers, advocate for their needs, and drive adoption, usage, and business outcomes from ServiceNow products. Provide prescriptive guidance, monitor technical health, promote best practices, identify assistance opportunities through Success Plays, resolve escalated issues, and collaborate across ServiceNow teams to expand customer value and product footprint.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Guide health system IT teams and end users through implementation, configuration, onboarding, training, and adoption of clinical workflow tools. Manage client timelines, stakeholder relationships, engagement metrics, ROI reporting, support coordination, issue resolution, and renewal collaboration. Partner cross-functionally with Support, Product, Marketing, and Relationship Management while advocating for client needs and improving implementation processes.

Serve as a senior technical advocate for enterprise Dynatrace customers by diagnosing complex configuration and integration issues, guiding product adoption, delivering training, and supporting strategic success plans. Manage executive relationships, participate in business reviews, coach TAMs, document best practices, and collaborate with support, product management, and R&D to resolve issues. Maintain deep knowledge of Dynatrace, cloud, application, DevOps, and ITSM technologies while driving customer satisfaction and retention.

Leads the Commercial Outcomes Architect team, driving customer adoption, retention, value delivery, renewals, and expansion revenue. Recruits, mentors, and develops team members; establishes KPI and OKR systems; manages strategic customer engagements; supports AI workflow adoption; partners with solutions consulting, engineering, and product teams; and channels customer feedback into roadmap improvements.

Owns post-sale relationships for strategic ServiceNow customers, serving as a C-suite advisor to drive platform adoption, satisfaction, retention, renewals, and expansion. Leads complex transformation programs, governance, escalation resolution, risk mitigation, executive communications, and value realization. Partners with sales, delivery, and customer success teams to identify opportunities, shape strategy, improve outcomes, and mentor colleagues while applying AI to optimize workflows and customer solutions.

Manage enterprise customers after implementation by developing joint success plans, conducting executive business reviews, leading operational workshops, recommending workflow improvements, and driving value from Samsara’s IoT platform. Partner cross-functionally with Sales, Support, Sales Engineering, and Product, while mentoring Customer Success and Support teams. The role requires strong stakeholder communication, technical product knowledge, problem-solving, and up to 25% travel.

The Customer Success Associate supports onboarding, customer inquiries, technical troubleshooting, and CRM management to enhance customer satisfaction and retention.

Manage strategic relationships with enterprise customers, driving product adoption, retention, expansion, and customer value. Conduct Quarterly Business Reviews, assess account risk, support configurations, maintain executive alignment, coordinate cross-functional teams, respond to inquiries, and communicate product developments. The role also manages customer data in Gainsight and Salesforce, identifies cross-sell and upsell opportunities, and provides feedback to Product Management.

Own strategic relationships with enterprise clients using Zeta’s marketing technology platform. Develop loyalty and lifecycle marketing strategies, analyze campaign performance, guide platform adoption, lead business reviews, and identify retention and growth opportunities. Collaborate with analytics, operations, and commercial teams while translating marketing data into actionable recommendations and managing multiple client priorities.

Leads PartySlate’s customer success function, owning gross and net revenue retention, renewals, expansions, churn reduction, and customer outcomes. Manages and coaches four Customer Success Managers while building segmented coverage, onboarding, adoption, health-scoring, forecasting, and recovery programs. Partners with Sales, RevOps, Marketing, and Product to improve customer ROI, influence product direction, and scale success across venue and vendor accounts.

Leads the customer success function for enterprise and Fortune 500 accounts. Builds the CS operating model, owns retention, adoption, expansion, and efficiency outcomes, and develops an AI-first customer engagement motion. Hires and coaches CSMs, creates playbooks, manages escalations and executive relationships, selects CS tooling, and partners with Sales, Onboarding, Product, and compensation experts to drive customer value and product improvements.

Leads global Solutions Architecture, Support Engineering, and Deal Operations teams supporting publishers, DSPs, and strategic partners. Owns technical escalations, integration health, incident response, partner onboarding, revenue-critical programs, monitoring, automation, and cross-functional product and engineering feedback. Serves as the senior technical voice in partner and executive discussions, translating technical issues into business outcomes while driving revenue, operational efficiency, and durable solutions.

Lead strategic onboarding, adoption, retention, renewal, and expansion for enterprise customer accounts. Build success plans, drive measurable business outcomes, conduct executive business reviews, manage renewal risk, identify growth opportunities, and maintain executive relationships. Use customer health metrics, CRM systems, customer success platforms, and business intelligence tools to guide portfolio decisions. Mentor Customer Success Managers and collaborate with Product, Sales, Marketing, Support, and Professional Services.

Leads end-to-end customer engagements with senior leaders and organizations to improve workplace technology adoption and employee experiences. Advises executives, delivers presentations and workshops, develops adoption campaigns, coordinates cross-functional partners, measures outcomes, and creates scalable playbooks. The role requires strategic problem-solving, executive communication, change management, technology enablement, and the ability to guide junior team members.

Manages high-touch customer success engagements and serves as the primary IT service contact for assigned accounts. Develops customer success and action plans, coordinates escalations and outage resolution, leads support teams, manages service delivery and scope, and conducts quarterly or monthly service reviews. Partners with engineering, delivery, and solution center teams to maintain customer satisfaction, analyze service trends, improve processes, and achieve business objectives.

Manage customer onboarding, implementation, device connectivity, troubleshooting, product training, adoption, account health, retention, and expansion. Serve as a trusted customer advisor, resolve issues cross-functionally, lead proactive customer conversations, and communicate insights that improve products and processes.

Manages customer onboarding, implementation, device connectivity, troubleshooting, product training, adoption, account health, retention, and expansion. Builds trusted relationships with provider offices, leads strategic customer conversations, coordinates cross-functional issue resolution, and shares customer insights to improve products and processes.

As a Customer Success Manager, you'll lead customer onboarding and renewals, ensuring adoption of AI in legal workflows and developing relationships with key stakeholders.

Own post-deployment enterprise customer relationships, driving adoption, customer outcomes, retention, renewals, and expansion. Investigate configuration, identity, provisioning, and interoperability issues across Microsoft and Google environments; coordinate escalations with Product and Engineering; and lead customer communications. Build account health models, success plans, renewal processes, troubleshooting guides, and scalable customer success practices while partnering with Sales and company leadership.

Own commercial performance, retention, expansion, adoption, and customer outcomes across high-value US manufacturing accounts. Serve as the primary post-sales executive and strategic advisor to CIOs and senior IT leaders, translating business priorities into ServiceNow transformation roadmaps. Lead governance and complex cross-functional transformations, drive AI consumption, establish success metrics, communicate value through executive data storytelling, manage customer health, and represent customer feedback to Product and Engineering.

Own a portfolio of enterprise B2B SaaS customers post-launch, driving adoption, measurable business outcomes, renewals, and expansion. Serve as the strategic contact for senior benefits and HR stakeholders, lead QBRs and executive briefings, coordinate cross-functional partnerships, and communicate customer feedback internally. Use AI tools such as Claude to analyze usage, prepare customer materials, and improve workflows. Build scalable customer success processes in a fast-growing startup environment.

Manage a regional portfolio of mid-market and enterprise customers from onboarding through renewal. Drive product adoption, customer value, retention, and expansion by developing success plans, monitoring customer health, conducting reviews, supporting renewals, identifying expansion opportunities, resolving escalations, and sharing feedback with Product. Collaborate cross-functionally with Sales, Support, Engineering, Renewals, and Onboarding while maintaining accurate customer records and improving customer success playbooks.