Consumer Insights - Client Success Team

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What We'll Bring:

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

• Bachelor's degree, preferably in Business, Analytics or Marketing
• 1 to 3 years of professional work experience
• Strong working knowledge of Microsoft Office with extensive knowledge in Excel (formulas, macros, formatting, etc)
• Excellent written and verbal communications skills
• Strong interpersonal and presentation skills
• Demonstrated ability to work as part of a team
• Self-starter and good problem solver
• Must be able to work shifts between 8am – 6pm ET , Monday through Friday
• Experience in Marketing Analytics (preferred)
• Experience working with end users of a Software as a Service product (preferred)
• Knowledge of basic SQL, Agile process, Jira, and/or Confluence a plus

Impact You'll Make:

• Tier 1 Customer Product Support: Interface directly with clients and internal users to answer questions, provide guidance, and resolve issues in a timely and professional manner. Tasks include client instruction and training on the use of the TruAudience Consumer Insights platform, internal product training, processing client deliverables, resolving data issues, and reporting software bugs and client feedback.
• Sales and Product Marketing Support: Support new TruAudience Consumer Insights engagements to assist with advanced product demos in support of new sales opportunities.  Create consumer models to support storytelling collateral for product marketing and industry sales events.  This role is crucial in making the sales efforts relevant for each opportunity by using consumer information to bring the TruAudience Consumer Insights platform to life.
• Product Release Testing: Perform user assurance testing of the platform to ensure product functionality is working as expected with each software release and quarterly data update.  Report voice of customer feedback to the Product team for consideration in future releases.  Familiarity with defect tracking software (Jira) is preferred and ability to effectively document details to ensure a smooth resolution to all critical issues.
  #LI-KW1

TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting [email protected].

Pay Scale Information :

The U.S. base salary range for this position is $51,700.00 - $75,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.

Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

 

The application window for this job posting is estimated to close on 03/06/2026. Job postings may come down early or be extended due to business need or volume of applicants.

TransUnion's Internal Job Title:

Analyst, Customer Support Operations

Company:

TransUnion LLC