Top Operations Jobs

Provides end-to-end operational service delivery for margin services clients. Responsibilities include managing escalations, resolving inquiries, monitoring operational risks, maintaining issue logs, performing root cause analysis, implementing remediation, analyzing KPIs and trends, coordinating client communications, supporting reporting and audit requests, and contributing to process improvement and strategic projects.

Provides executive and team administrative support by managing complex calendars, coordinating domestic and international travel, processing expenses, organizing meetings and events, supporting client visits, maintaining documents, and handling onsite office operations. The role also assists with new hire integration, facilities coordination, supplies, access, timekeeping, training tracking, confidential information, and ad hoc projects while ensuring policy compliance and effective stakeholder collaboration.

Serve as first point of contact for customers in a high-volume call center to investigate and resolve fraud-related account issues, follow regulatory procedures, navigate multiple computer systems, and escalate non-standard cases while delivering empathetic, accurate service and meeting team goals.

Leads strategic execution across the Data & Analytics organization by owning initiatives, coordinating cross-functional programs, improving processes, developing metrics, removing blockers, and preparing executive communications. The role drives strategic priorities from planning through implementation, facilitates leadership decision-making, ensures risk and controls compliance, and translates strategy into practical commercial outcomes.

Lead and coach a team of Presentation Specialists to manage day-to-day execution, prioritize work, track demand vs. capacity, ensure compliance, drive quality and timeliness, remove blockers, and implement process improvements.

Manage daily client reference data operations, including account setup, onboarding, amendments, hierarchy changes, static updates, mergers, and deactivations. Validate documentation and authorization, clarify requirements, perform quality checks, maintain data integrity, monitor operational risk controls, and resolve escalations. The role requires collaboration with internal stakeholders, strong communication, attention to detail, KYC and client onboarding knowledge, and advanced Excel and PowerPoint skills.

Supports end-to-end global trade processing, including order execution, settlement, exception resolution, claims, fails, and trade breaks. Monitors operational needs, escalates inquiries, reduces risk, and drives continuous process improvement. The role partners with portfolio management, front-office, technology, and operations teams on priorities, releases, and enhancements. It also facilitates user training, supports application adoption, and contributes to team competency and succession planning.

Drive continuous process improvement by mapping and analyzing workflows, identifying automation opportunities, building analyses and recommendations, partnering with stakeholders, leading projects, testing process tools, and using LLM/AI tools to improve customer experience and operational efficiency.

Leads multiple equity plan management operational teams, ensuring customer satisfaction, regulatory compliance, controls, audit delivery, and achievement of business priorities. Oversees HR activities, training, performance, operational metrics, revenue and profitability reporting, issue escalation, process improvement, product delivery, systems development, requirements approval, and user acceptance testing. Acts as a key stakeholder across IT, Product, CRM, Sales, and client-facing teams.

Leads a team of Administrative Assistants and Senior Administrators supporting senior business leaders. Responsibilities include hiring, coaching, workforce planning, service delivery, operational execution, stakeholder engagement, process improvement, change management, risk mitigation, and maintaining strong controls. The role drives consistent support standards, employee development, capacity management, and operational excellence across a complex organization.