As a Fraud Advisor in the First Party Fraud team, you will use your operational and investigative expertise to detect and prevent fraud, ensuring the protection of our customers and minimizing losses for the bank. You will work with us to investigate suspected fraud cases, manage risks, and collaborate with stakeholders to deliver timely and effective solutions. Your role will be essential in supporting our mission to deliver secure and trusted banking experiences.
Investigate and prevent first party fraud, protecting customers and minimizing losses at JPMorgan Chase.
Job Responsibilities:
• Deliver customer service using an omni-channel approach.
• Screen onboarding applications across multiple products to mitigate risk and potential first party fraud.
• Monitor customer accounts and conduct periodic reviews to identify suspicious activity.
• Liaise with other banks and financial institutions to highlight and prevent fraud.
• Conduct investigations into payment activity to identify fraud and financial crime, taking steps to mitigate risks.
• Collaborate with wider fraud operations teams to support colleagues and customers.
• Develop and maintain knowledge of fraud and scam trends.
• Manage and respond to fraud risks, ensuring timely case resolution.
• Utilize problem-solving skills to effectively manage cases.
• Ensure compliance with banking regulations and internal policies.
• Communicate findings and recommendations to key stakeholders.
Required Qualifications, Capabilities, and Skills:
• Minimum 2 years’ experience in customer operations in a bank, focused on the United Kingdom.
• Experience leading complex investigations with an analytical mindset.
• Meticulous attention to detail and high standards of quality in an operational role.
• Ability to work independently and as part of a team, meeting deadlines.
• Ability to work effectively with key stakeholders to achieve positive outcomes.
• Demonstrable understanding of banking regulations, with a fraud focus.
• Strong communication skills.
Preferred Qualifications, Capabilities, and Skills:
• Experience collaborating with industry partners to prevent fraud.
• Knowledge of current fraud and scam trends.
• Experience in omni-channel customer service environments.
• Ability to manage multiple cases and prioritize workload.
• Experience in financial crime investigations.
• Strong stakeholder management and influencing skills.
• Experience supporting process improvements in fraud operations
What We Offer:
• Flexible Working Hours: 35 hours per week over 4 days, with a blend of office and home working.
• Variety of Shifts: A range of shift patterns between 6:30am and 6pm, Monday to Sunday.
#ICBCareer #ChaseUKCustomerServices
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.Skills Required
- Minimum 2 years' experience in customer operations in a bank, focused on the United Kingdom.
- Experience leading complex investigations with an analytical mindset.
- Meticulous attention to detail and high standards of quality in an operational role.
- Ability to work independently and as part of a team, meeting deadlines.
- Ability to work effectively with key stakeholders to achieve positive outcomes.
- Demonstrable understanding of banking regulations, with a fraud focus.
- Strong communication skills.
- Experience collaborating with industry partners to prevent fraud.
- Knowledge of current fraud and scam trends.
- Experience in omni-channel customer service environments.
- Ability to manage multiple cases and prioritize workload.
- Experience in financial crime investigations.
- Strong stakeholder management and influencing skills.
- Experience supporting process improvements in fraud operations.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
-
Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
-
Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
