Do you want to help protect millions of customers—and the integrity of the financial system? Join JPMorganChase as a Fraud Advisor and turn sharp judgment into real-world impact.
As a Fraud Advisor in our First Party Fraud team (UK), you’ll use your operational and investigative expertise to detect and prevent fraud—protecting customers, reducing losses, and helping deliver secure, trusted banking experiences. You’ll investigate suspected fraud, manage risk, and work closely with partners and stakeholders to drive timely, effective outcomes.
Job responsibilities
- Screen onboarding applications across multiple products to mitigate risk and potential first party fraud.
- Monitor customer accounts and complete periodic reviews to identify suspicious activity.
- Liaise with other banks and financial institutions to highlight emerging risks and help prevent fraud.
- Investigate payment activity to identify fraud and financial crime, and take action to mitigate risk.
- Collaborate with wider fraud operations teams to support colleagues and customers, sharing clear findings and recommendations with key stakeholders.
- Stay current on fraud and scam trends, applying insights to strengthen detection and prevention.
- Own your caseload, prioritising effectively to deliver timely resolution and high-quality outcomes.
- Ensure compliance with banking regulations and internal policies, maintaining accurate documentation throughout.
Required qualifications, capabilities, and skills
- Experience in customer operations within a bank, focused on the United Kingdom.
- Experience in complex investigations, with strong analytical thinking.
- Meticulous attention to detail and consistently high operational standards.
- Ability to work independently and partner effectively with key stakeholders to achieve positive outcomes.
- Demonstrable understanding of banking regulations, with a fraud focus.
- Strong communication skills (written and verbal).
Preferred qualifications, capabilities, and skills
- Experience collaborating with industry partners to prevent fraud.
- Knowledge of current fraud and scam trends.
- Ability to manage multiple cases and prioritise workload effectively.
- Experience in financial crime investigations.
- Strong stakeholder management and influencing skills.
What we offer
- Flexible working hours: 35 hours per week over 4 days or 5 days, with a blend of office and home working.
- Shift variety: A range of shift patterns between 8am and 6:00pm, Monday to Sunday.
#ICBCareer #ChaseUKCustomerServices
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.Skills Required
- Minimum 2 years' experience in customer operations in a bank, focused on the United Kingdom.
- Experience leading complex investigations with an analytical mindset.
- Meticulous attention to detail and high standards of quality in an operational role.
- Ability to work independently and as part of a team, meeting deadlines.
- Ability to work effectively with key stakeholders to achieve positive outcomes.
- Demonstrable understanding of banking regulations, with a fraud focus.
- Strong communication skills.
- Experience collaborating with industry partners to prevent fraud.
- Knowledge of current fraud and scam trends.
- Experience in omni-channel customer service environments.
- Ability to manage multiple cases and prioritize workload.
- Experience in financial crime investigations.
- Strong stakeholder management and influencing skills.
- Experience supporting process improvements in fraud operations.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
-
Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
-
Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
.png){kind=logo}
