Top Tech Support Jobs

As a Technical Support Specialist, you will assist customers using Amplitude by troubleshooting product issues, managing support tickets, and improving support processes.

Manage operations and enablement for the technical support team, optimizing processes, training, tools, and data analysis to enhance customer experience.

The role involves providing technical support for security solutions, troubleshooting, training partners, and collaborating with engineering to resolve issues.

Lead the provisioning team for commercial derivatives, overseeing data, training, technical support, and managing performance and relationships with stakeholders.

The Designated Technical Support Engineer at Glean supports assigned customers by troubleshooting technical issues, driving improvement in support processes, and enhancing customer experience through proactive communication and technical expertise.

As a Technical Support Engineer at Glean, you will provide exceptional support to customers, manage inquiries, troubleshoot technical issues, and contribute to product improvements.

Responsible for leading a technical support engineering team, focusing on advanced troubleshooting, root-cause analysis, and collaboration with engineering to improve product quality and customer satisfaction.

Responsible for resolving complex microbiology product issues, determining hardware, reagent, or software errors, and ensuring customer satisfaction through phone and email support.

The Technical Support Engineer will resolve technical issues, assist customers, and collaborate with engineering teams while developing self-service solutions and knowledge base articles.

Support medical device software updates by installing patches, evaluating service orders, and providing technical customer service in clinical settings.

Lead and scale a Tier 1 technical support organization by managing a 15-person team, driving KPIs, leading QA/training and process improvements, implementing AI/LLM solutions, coordinating escalations across departments, and improving CSAT/NPS through cross-functional advocacy and workforce management.

The Technical Support Intern will provide technical support, diagnose and resolve client issues, and document interactions, while maintaining customer service standards.

Monitor and support a fleet of mobile service robots in hospitals, collect and report field data, communicate with hospital stakeholders, ensure customer satisfaction, work rotating shifts including nights, weekends and some holidays, and complete required vaccinations and HIPAA training.

Respond to user inquiries via chat, email, and phone; troubleshoot product functionality and system setup; document incidents; communicate resolutions and escalations; collaborate across teams; participate in Saturday rotation; expand product knowledge and test fixes to ensure customer satisfaction and retention.

The Advisory Technical Support Engineer provides advanced technical support, resolves issues, delivers training on AspenTech solutions, and collaborates with clients to enhance their operational efficiency.

Provide phone, email, and chat technical support for enterprise customers; troubleshoot and debug issues; act as liaison to Engineering, Sales, and Product teams; escalate critical problems and participate in on-call rotation.

The Technical Support Specialist installs, configures, and maintains hardware and software systems, provides user training, and troubleshoots network issues.

The Lead Technical Support Specialist manages frontline support quality, mentors teammates, resolves complex issues, and improves support workflows in a fully remote environment.

As a Technical Support Engineer, you'll troubleshoot technical issues, assist customers, collaborate with engineering teams, and develop self-service solutions.

The Premium Support Specialist handles complex, time-sensitive support for strategic customers, ensuring effective communication and incident management, while collaborating with Customer Success and engineering teams.

Senior, client-facing support lead for a SaaS compliance platform. Troubleshoot and resolve complex application and database incidents (MSSQL/IIS/Azure), optimize performance, coordinate cross-functional incident response, conduct root-cause analysis, maintain documentation, and mentor peers to improve service delivery and client experience.

Senior, UK-based technical support lead for a SaaS compliance platform owning complex incidents end-to-end. Troubleshoot and optimize MSSQL/T‑SQL, IIS, Azure-hosted applications, use monitoring tools, collaborate cross-functionally, and maintain knowledge-base documentation to improve stability and client experience.

The Technical Support Analyst provides exceptional client support through phone and online communication, troubleshooting issues, and utilizing internal systems to document inquiries. They aim to enhance client satisfaction and product understanding.

Provide customer-facing technical support for hardware, software, and monitoring systems; troubleshoot, diagnose, resolve, and document issues; mentor and delegate to junior staff; be available on call and support project teams.

The role involves resolving technical issues for microbiology products, distinguishing between hardware, reagent, and software problems, and ensuring customer compliance and satisfaction.