Top Tech Support Jobs

Provide email and scheduled-call technical support for Gong customers, troubleshoot product and integration issues, identify bugs, test solutions, and communicate updates. Build expertise in Gong, telephony, conferencing tools, Salesforce, and APIs. Collaborate with Success, Sales, and Product teams to represent customer needs and influence priorities. Create documentation, training materials, and process guides while meeting support performance goals.

Leads a 24/7 global technical support organization for B2B telecom and IoT customers. Manages offshore support staff, improves ticketing and escalation processes, creates technical documentation, and owns critical incident resolution. Diagnoses complex eSIM provisioning, connectivity, API, and mobile network issues while coordinating with Engineering, Product, and Carrier Relations. Advocates for customers, communicates during outages, and analyzes support trends to improve product reliability.

Provides frontline technical and product support through ticketing systems, phone, and email. Troubleshoots customer issues, manages multiple cases, collaborates with Customer Success, Product, and Development teams, and contributes to product improvements. Creates knowledge-base articles, FAQs, training materials, and other self-service resources while supporting feature testing and maintaining clear customer communication.

Coordinates cloud hosting support for DLA customers by serving as a liaison among program offices, integrators, cloud operations, cybersecurity, and leadership. Tracks incidents, risks, dependencies, decisions, tickets, and action items; advises stakeholders on ServiceNow, access request, intake, and operational processes; supports onboarding, migrations, production events, and operational readiness; and prepares customer-facing updates and status materials.

Leads and builds Juganu’s US Solutions Engineering and Technical Support function. Owns technical customer engagement from discovery and pre-sales solution design through pilots, deployments, commissioning, troubleshooting, and ongoing support. Provides expertise across networking, Wi-Fi, wireless backhaul, IoT, and edge systems while translating field requirements into product and R&D input. Establishes scalable documentation, support procedures, escalation processes, and cross-functional collaboration with Sales, Product, R&D, hardware, software, and customers.

Provide technical support for Lucidworks Fusion, helping customers configure search systems and troubleshoot complex issues across Lucene, Solr, and distributed technologies. Create knowledge-base content, collaborate with Engineering and Customer Success, communicate customer feedback, and identify opportunities for additional products and services. The role includes 24/7/365 on-call participation and supports U.S. government customers.

Supervise and coach Technical Support Representatives, monitor service and performance metrics, conduct reviews, resolve escalated customer issues, support scheduling and staffing, identify training needs, and drive process improvements. The role partners with Operations, HR, Training, and Quality teams to ensure policy compliance, customer satisfaction, service levels, and achievement of business objectives.

Provide first-line technical support for Teltonika Networks connectivity products to business customers via phone, email, and ticketing. Troubleshoot networking, VPN, and cellular issues, advise on product integration, escalate complex cases to engineers, and support international customers in shift-based model.

Owns the full lifecycle of client incidents and support requests for Digital Asset products. Responsibilities include triaging complex application and business-flow issues, resolving incidents, advising clients on installation and deployment, documenting solutions, escalating unresolved problems to engineering teams, and participating in a global 24/7/365 on-call rotation. The role requires troubleshooting across cloud infrastructure, applications, databases, operating systems, blockchain networks, and distributed ledgers while maintaining strong customer communication.

Provides in-person technical support to staff by resolving hardware, software, network, VPN, and user access issues. Installs, configures, repairs, and maintains computers, peripherals, operating systems, and applications. Sets up workstations, manages hardware inventory, documents tickets, performs basic Active Directory and Microsoft 365 administration, and escalates complex issues. The role requires strong communication, organization, prioritization, and the ability to lift up to 30 pounds.

Provides escalated technical support for Raymarine and FLIR Maritime products through phone calls and CRM cases. Resolves complex customer issues, performs in-person training and limited field service, manages after-sales support, collaborates with service and engineering teams, and develops product expertise. The role requires troubleshooting, customer communication, CRM and remote-support experience, electronics knowledge, and travel of up to approximately 30% annually.

Provides escalation-level technical support for Routeware’s waste-management platforms. Investigates data integrity issues using SQL Server and MySQL, develops reports, identifies root causes, troubleshoots fleet hardware and software integrations, documents escalations in Jira, and maintains internal investigation tools and references.

The Dynamic PC Support Technician provides technical support and repairs for desktops and laptops, ensuring service level agreements are met and customer satisfaction is maintained.

Provides advanced macOS, Jamf, Apple mobile device, and mobility platform support for executives, government leaders, and VIP stakeholders. Responsibilities include white-glove in-person and remote assistance, device configuration, issue resolution, ticketing and documentation, security risk escalation, and collaboration with engineering. Requires Apple endpoint expertise, VIP support experience, strong communication, confidentiality, and eligibility for a Department of Homeland Security EOD clearance.

Provide customer and technical support for NOAA VMS vTrack users, including call assistance, training, account and access management, ticket resolution, vendor coordination, malware remediation, software deployments, compliance verification, and incident reporting. The role supports federal fisheries enforcement users and requires maintaining secure access records and program knowledge.

Supports construction inspectors by handling project paperwork, assisting with inspections, conducting field observations, reporting findings, coordinating with contractors and project personnel, and following up on documentation. May also perform underground storm-drain inspections, investigate illicit connections, process permit applications, enter data, and provide customer service. Construction knowledge requirements increase from Level 1 through Level 3.

Provides Tier 2 technical support by troubleshooting complex software, configuration, and integration issues; managing escalated customer cases through resolution; documenting cases and bugs; collaborating with Engineering and Development; and prioritizing a high-volume queue. Requires strong customer communication, technical troubleshooting, and case-management skills, with experience using Salesforce and familiarity with Jira, APIs, SQL, relational databases, and cloud technologies.

Provides help desk and technical support for Microsoft 365 and SharePoint Online users. Monitors platform health, troubleshoots user and service issues, documents incidents and resolutions, handles access and basic configuration tasks, escalates complex problems, and communicates status to technical and non-technical stakeholders. Requires support for federal government programs and eligibility for IRS staff-like access and Moderate Risk background screening.

Provides technical support to employees through phone, email, chat, remote desktop, and in-person channels. Troubleshoots hardware, software, network, account-access, and connectivity issues; configures computers, mobile devices, applications, and peripherals; manages user accounts and access; supports onboarding, training, audio/visual technology, and technology maintenance. Documents resolutions, escalates complex issues, follows security procedures, and recommends improvements to technology reliability and user experience.

Creates and maintains professional print and digital publications, promotional materials, web content, screen displays, calendars, and social media for the Music and Theatre Arts department. Serves as department webmaster using Drupal and related software, supports student-worker hiring and supervision, provides concert support, and maintains departmental records and systems. The role requires advanced Adobe Creative Suite skills, strong organization, independent decision-making, collaboration, and the ability to meet tight deadlines.

Provides L1 technical support for enterprise customers using cloud email and SaaS security platforms. Resolves configuration, API, integration, false-positive, and threat investigation issues through troubleshooting and log analysis. Communicates root causes and recommendations, partners with Engineering and Product, supports onboarding, maintains knowledge documentation, and identifies recurring customer issues. Requires 4+ years of cybersecurity, SaaS, or enterprise technical support experience, strong email security and cloud ecosystem knowledge, API troubleshooting skills, and excellent communication.

Provides desktop and mobile device support for in-house, contract, and remote employees. Responsibilities include troubleshooting hardware and software, preparing workstations for new hires, resolving IT tickets, supporting users remotely and onsite, documenting procedures, testing technology, and assisting with projects, training, and office relocations. The role requires 1–2 years of IT or technical support experience and familiarity with Active Directory, workstation imaging, and Microsoft System Center.

Provides Tier 2 technical support for configuration, integration, environment, database, API, and data issues. Investigates and resolves client tickets, troubleshoots SQL and API problems, supports go-lives and upgrades, escalates code defects to Engineering, maintains SLA-driven queues in Salesforce Service Cloud, mentors Tier 1 staff, identifies recurring issues, and contributes to support tooling and documentation improvements.

Provides customer support for Novarad healthcare software and hardware, troubleshooting application, workstation, server, network, and user issues. Maintains and upgrades client systems, documents requests in CRM software, communicates software deficiencies to development teams, contributes to the technical knowledge base, and maintains technical data reports. The role requires onsite work in the Greater Provo/Salt Lake City area, occasional on-call shifts, and possible weekend, early morning, or nighttime hours.

Processes NASA badges, credentials, temporary passes, foreign national permits, and controlled-area access transactions. Reviews security investigation paperwork, conducts background checks, enters personnel data, images and files confidential records, fingerprints personnel, and prepares reports, metrics, presentations, and spreadsheets. Requires strong administrative, communication, organizational, analytical, and computer skills, along with flexibility for mission requirements. The role has no supervisory responsibilities and requires the ability to obtain and maintain a Secret security clearance.