Top Tech Support Jobs

The Technical Support Specialist provides support and training to higher education customers, manages support inquiries through CRM, reports on support metrics, and collaborates with teams to enhance product adoption. The role emphasizes improving partner experience and contributes to training material development.

The Manager Technical Support leads and oversees technical support operations for various Back Shop areas, ensuring continuous improvement and compliance with company policies. The role involves developing on-the-job training programs, maintaining quality standards, and managing employee productivity and adherence to safety regulations.

The Tier 2 Technical Support Engineer will provide second level support focusing on US customers, resolving technical issues and ensuring effective use of Armis products. Responsibilities include troubleshooting customer cases, collaborating with various teams, and contributing to customer experience improvement projects.

Seeking a Senior Technical Support Specialist with experience in software development and support engineering, proficient in Python, JavaScript, and AI technologies. Responsibilities include troubleshooting complex AI-related issues, collaborating with Product and Engineering teams, and enhancing AI functionalities. Ideal candidate has 2+ years of technical support experience in AI, strong problem-solving skills, and a Bachelor's degree in Computer Science or related field.

Provide desk-side hardware and software support, video conference support, and basic network support to attorneys and staff. Essential duties include hardware/software setup and support, video conference support, troubleshooting desktop/laptop hardware and software, and assisting with IT inventory. Other duties include assisting with remote user skills, maintaining positive relationships with staff and vendors, and providing on-call support.

As a Technical Support Specialist, you will handle requests from customers, document bugs, and collaborate with internal teams to resolve platform issues. Your responsibilities include troubleshooting using Salesforce, writing documentation, and assisting engineers with escalated issues, contributing to a seamless customer experience.

The Technical Support Engineer at Verifone will assist customers in resolving software issues related to payment processing. Responsibilities include providing first-level technical support, analyzing issues, maintaining documentation, and collaborating with senior analysts for escalated matters. After-hours pager support and adherence to service level agreements are also key duties.

The Technical Support Engineer role at Dwelo involves providing Tier 3 support, conducting root cause analysis for product issues, and performing Early Field Failure Analysis for new products. You will collaborate with both the Operations and Engineering departments to enhance customer experience and resolve complex technical problems.

The Technical Support Specialist will manage and resolve technical inquiries about the software, facilitate customer communications, assess support tickets, and work with engineering teams for solutions. Responsibilities include training customers, documenting issues, and contributing to knowledge base articles to enhance customer experience.

The Technical Support and AV Systems Integrator provides technical support for campus technology and AV systems. Key responsibilities include supporting the IT service request system, advising users on technology maintenance, integrating AV systems, responding to technical emergencies, maintaining printers, and mentoring student technicians. The role requires excellent communication and customer service skills.

As a Technical Support Engineer, you will troubleshoot and enhance technology operations, manage internal IT requests, improve service desk efficiency, implement security solutions, and oversee maintenance of IT systems. You will also provide training and support for staff on various IT processes and systems.

The Manager of Technical Support leads a team of Support Engineers in addressing technical questions and issues from customers and partners, ensuring timely responses and adherence to service level agreements. The role involves problem-solving, coordinating team efforts, and representing the support team during customer onboarding and review meetings.

Technical Support Engineer responsible for post-sales support work, troubleshooting, debugging, and providing guidance to customers. Must have experience in ecommerce platforms and B2B sales platforms. Strong written communication and time management skills are essential for this role.

The Sr. Technical Support Engineer at Avnet provides crucial technical guidance and support, focusing on deploying and maintaining solutions for key medical customers. Responsibilities include developing custom manufacturing BOMs, analyzing design data for feasibility, resolving technical issues, documenting processes, training staff, and managing Engineering Change Orders.

Manage Global IT Tier II Support operations ensuring service stability and effectiveness. Oversee support SLAs, evaluate team performance, manage escalations, mentor the support team, and establish vendor relationships. Develop infrastructure standards, track metrics for service improvements, and maintain procedural documentation.

As an Applications & Technical Support Engineer, you will provide technical support and training for complex customer issues, mentor Customer Service Specialists, and collaborate with software and applications engineers. The role requires expertise in CAD and metrology, aiming to enhance customer solutions and product improvements.

The Technical Support Specialist role focuses on improving user experiences by analyzing technical issues and supporting users of a large mobile app. Immediate impact is expected while collaborating with a talented team. Responsibilities include problem-solving and empathy-driven communication.