Top Tech Support Jobs

Provide technical support for customer systems, manage escalations, support installations, and analyze performance data while coordinating between customer and engineering teams.

The role involves providing technical support at customer sites, troubleshooting equipment, documenting improvements, and analyzing performance metrics while acting as a liaison between the customer and engineering teams.

Provide remote technical support for a telehealth platform: troubleshoot login, connectivity, and system errors; guide users through features; document issues and escalate complex problems to engineering; collaborate with product teams to improve user experience.

The Technical Support Specialist will troubleshoot technical issues, provide customer support, maintain documentation, and enhance skills for effective service delivery.

Serve as primary customer-facing technical support contact for Dreamscape Learn. Triage tickets, troubleshoot software/hardware/network/operational issues, escalate when needed, document resolutions, create knowledge base content, and assist with site commissioning, system validation, configuration, and connectivity testing. Collaborate with Engineering, Product, Customer Success, and partners to resolve issues and improve processes.

Provide first-level IT support for end users onsite, diagnosing and resolving hardware/software issues, using ITSM tools, Active Directory, VDI, and remote access; create knowledge articles and train users; escalate complex issues.

The role involves providing Level 1 technical support for customers, focusing on troubleshooting network-related issues, issue triage, and ensuring excellent customer service.

Provide technical support and guidance for probe-related issues, assist customers with assays, and ensure customer satisfaction through troubleshooting and training.

The Technical Support Engineer manages customer queries, maintains relationships, and assists with Luminance’s AI technology, ensuring seamless support.

Provide technical account support for customer downgrades, cancellations, and backend teardowns. Triage and resolve cases, document in Salesforce and Confluence, coordinate with Engineering via Jira and Slack, mentor colleagues, and handle inbound calls and support cases while following policies to prevent service disruptions.

Technical Support Analysts provide remote and on-site support for a range of products, requiring technical expertise in various operating systems and networking. They track time, manage tickets, and participate in after-hours support.

The Senior Technical Support Analyst is responsible for providing advanced technical support, overseeing various technologies, and managing customer issues effectively. They must be ready for flexible schedules and have strong communication skills.

The Technical Support Engineer will handle a high volume of customer support tickets, ensuring fast resolution while maintaining professional communication. Duties include documenting escalations, improving efficiency, and identifying recurring issues. The role requires a strong work ethic, resilience, and teamwork in a fast-paced environment.

Provide remote phone-based technical support for HungerRush POS systems, troubleshooting and resolving hardware, Windows, software, networking, and POS issues. Manage high-volume inbound cases, document ticket activity, escalate when needed, maintain shift availability, follow SOPs, and collaborate cross-functionally to minimize restaurant downtime and optimize customer satisfaction.

Provide on-site technical support including break-fix responsibilities for desktop, network, and mobile devices. Responsibilities include installation, relocation, and asset management of equipment.

The Technical Support Associate provides first-line technical support to enterprise customers, resolving issues via live chat and escalating complex cases as necessary, while documenting solutions and maintaining communication with customers.

Provide timely technical support via phone and email, manage cases in Zendesk, troubleshoot Linux, Windows, and mobile environments, configure client equipment, perform root cause analysis, document and escalate persistent issues, assist colleagues, and contribute to continuous improvement. Position includes weekend shifts.

Design, implement, and maintain client network infrastructure (routers, switches, firewalls, load balancers); monitor performance; perform security, backup, and disaster recovery; troubleshoot and support clients; administer servers, workstations, and network devices; perform audits, migrations, and on-site maintenance including driving to client sites.

Provide application engineering and technical support for vacuum pumps, dry pumps, abatement systems and related semiconductor equipment. Assist sales, field service, and customers with product selection, installation, troubleshooting, root cause analysis, and continuous improvement. Deliver presentations, prepare specifications, and collaborate with internal teams worldwide to optimize equipment performance and reliability.

Provide on-site and remote PC hardware and software support: install, maintain, and upgrade desktops; support Windows XP/7 and Microsoft Office; troubleshoot networking services (DHCP, DNS, Active Directory, print servers); perform hardware moves and upgrades; follow security basics; manage multiple priorities and complete projects independently or within a team.

Provide frontline IT help-desk support: triage and route tickets, install and troubleshoot PCs, printers, iPhones and software, inspect server rooms, manage backup tape rotations, activate network jacks for correct VLANs, deliver basic Mitel phone training, and track overdue tickets for escalation.

Provide on-site technical support by installing/configuring systems, troubleshooting hardware and network issues, responding to customer inquiries, maintaining system logs and documentation, and assisting with training materials. Monitor networks, resolve interruptions, and use helpdesk and remote-access tools to support customers and internal users.

Provide Tier-2 technical support for mortgage services: troubleshoot web and networking issues, analyze SQL and error logs, manage service connections and XML mappings, communicate with stakeholders, prioritize incidents, and promote security and quality.

The Technical Support Analyst provides IT support and maintenance for computer systems, trains users, troubleshoots hardware and software issues, and assists with technology deployment in schools.

Provide technical support for Fluke products, troubleshoot issues, assist customers via phone and email, and collaborate across teams to enhance satisfaction.