Top Tech Support Jobs

Respond to user inquiries via chat, email, and phone; troubleshoot product functionality and system setup; document incidents; communicate resolutions and escalations; collaborate across teams; participate in Saturday rotation; expand product knowledge and test fixes to ensure customer satisfaction and retention.

The Advisory Technical Support Engineer provides advanced technical support, resolves issues, delivers training on AspenTech solutions, and collaborates with clients to enhance their operational efficiency.

Provide phone, email, and chat technical support for enterprise customers; troubleshoot and debug issues; act as liaison to Engineering, Sales, and Product teams; escalate critical problems and participate in on-call rotation.

The Technical Support Specialist installs, configures, and maintains hardware and software systems, provides user training, and troubleshoots network issues.

The Lead Technical Support Specialist manages frontline support quality, mentors teammates, resolves complex issues, and improves support workflows in a fully remote environment.

As a Technical Support Engineer, you'll troubleshoot technical issues, assist customers, collaborate with engineering teams, and develop self-service solutions.

The Premium Support Specialist handles complex, time-sensitive support for strategic customers, ensuring effective communication and incident management, while collaborating with Customer Success and engineering teams.

Senior, client-facing support lead for a SaaS compliance platform. Troubleshoot and resolve complex application and database incidents (MSSQL/IIS/Azure), optimize performance, coordinate cross-functional incident response, conduct root-cause analysis, maintain documentation, and mentor peers to improve service delivery and client experience.

Senior, UK-based technical support lead for a SaaS compliance platform owning complex incidents end-to-end. Troubleshoot and optimize MSSQL/T‑SQL, IIS, Azure-hosted applications, use monitoring tools, collaborate cross-functionally, and maintain knowledge-base documentation to improve stability and client experience.

The Technical Support Analyst provides exceptional client support through phone and online communication, troubleshooting issues, and utilizing internal systems to document inquiries. They aim to enhance client satisfaction and product understanding.

Provide customer-facing technical support for hardware, software, and monitoring systems; troubleshoot, diagnose, resolve, and document issues; mentor and delegate to junior staff; be available on call and support project teams.

The IT Technical Support Specialist provides remote support for hardware, software, and network issues, focusing on call center operations and customer service.

The role involves resolving technical issues for microbiology products, distinguishing between hardware, reagent, and software problems, and ensuring customer compliance and satisfaction.

As a Technical Support Analyst, you will troubleshoot technical issues for the ProjectSight platform, provide empathetic support, and collaborate with internal teams while utilizing AI tools to enhance efficiency.

The Technical Support Analyst provides systems analysis and desktop support to users, troubleshooting technical issues and managing help desk tickets effectively.

Provide technical support to end users, resolving incidents, managing tickets, and ensuring service level agreements. Collaborate with teams for onboarding and technology adoption while maintaining quality standards.

Manage Technical Support Requests (TSRs) from dealers, providing remote diagnostic guidance and case management. Collaborate with technical teams to ensure timely resolution and continuous improvement.

Lead a global technical support team for Smarsh Call Recording & Analytics, ensuring customer satisfaction and managing service delivery strategies. Responsibilities include team development, process improvement, and cross-functional collaboration.

The Technical Support Analyst provides superior client support, manages inquiries, resolves issues, and maintains documentation while adhering to HIPAA standards.

The Inside Sales & Technical Support Specialist serves as a customer service liaison, handles sales orders, quotes, technical background in manufacturing, and supports customer relationships.

The Technical Support Engineer will provide expert software support, triage customer issues, develop solutions, and maintain client relationships while collaborating with engineering and product teams.

Manage and enhance technical support for enterprise customers, design support processes, and collaborate with teams to improve customer experience and solution quality.

The Technical Support Engineer will provide support for Broadcom's mainframe products, troubleshoot complex issues, manage cases, and collaborate with teams. Responsibilities include analyzing documentation, offering customer guidance, and maintaining product knowledge.

This role provides technical support for Broadcom's Mainframe Software products, resolving issues, analyzing logs, and ensuring customer satisfaction.

Provide second-level support for EDI clients, troubleshoot issues, and script medical billing conversions to meet claims requirements using proprietary scripting techniques.