Top Tech Support Jobs

Provides post-sales technical product support by analyzing customer needs, developing technical requirements, responding to RFQs, configuring integrated solutions, and implementing client solutions. Acts as a liaison between customer technical teams and internal engineering, while advising sales and applying broad knowledge across computer environments, platforms, technologies, and enterprise products.

Provides entry-level post-sales technical support for low- to medium-complexity products. Responsibilities include coordinating customer issue resolution, installing and maintaining applications, verifying bugs, conducting release testing, supporting beta products, and occasionally designing or installing solutions at customer sites. Follows documented procedures while working under general direction.

Manages the technical product support function, leading teams that resolve enterprise customer issues, prepare RFQ responses, support sales, deliver software releases, and provide post-sales technical assistance. Oversees customer technical interfaces, specification reviews, testing, modeling, installations, and collaboration with development and engineering teams. Builds customer relationships and develops business strategy for technical support operations.

Provides technical support for lighting products through phone and email, troubleshoots customer issues, creates technical documentation, supports advanced sales inquiries, and assists with warranty claims. Collaborates with Product Management, Engineering, management, and external product affiliates to maintain accurate product data and timelines. The role requires strong customer service, deductive reasoning, organizational skills, and the ability to understand technical products and manage projects.

Provides technical customer support, researches and resolves product issues, documents interactions, and manages firearm-related orders through invoicing. Processes returns, repairs, payments, customer documentation, allocations, inventory, shipping, and billing discrepancies. Conducts product and process training, maintains accurate ERP and customer records, and coordinates with production, procurement, finance, shipping, compliance, sales, warehouse, consumers, and law enforcement customers.

Technical Support Engineer owning investigation, reproduction, and agent-assisted fixes for platform issues. Monitor Zendesk escalations, use Datadog and SQL to diagnose incidents, coordinate cross-functional incident response, implement and test fixes, perform RCA and documentation, and maintain operational workflows while improving monitoring and prevention.

Provide advanced enterprise technical support for FedRAMP/DoD environments: troubleshoot cloud, networking, and infrastructure issues; perform root cause analysis; deploy and optimize containerized and IaC-based environments; maintain SLAs; mentor junior staff; collaborate with engineering/product/sales; and ensure secure, compliant production operations.

Lead and develop a 24/7 technical support team for a global payments platform. Manage daily operations, escalations, staffing, process improvement, cross-team coordination, reporting, and customer-focused service delivery for POS/PMS and payment integrations.

As a Technical Support Engineer, you'll troubleshoot issues, provide user support, implement fixes, and enhance customer experience through feedback and process improvements.

Provide technical assistance and troubleshooting for the UpdatePromise application via phone, email, and tickets. Create SOPs and training materials, run reports, test updates, manage accounts, follow up with customers, and assist internal teams with user/company setup and administrative tasks.

Provides technical and systems support for semiconductor engineering equipment and reliability labs. Acts as a liaison between customers, factories, field engineers, and technicians by supporting troubleshooting, repairs, documentation, installations, calibration, testing, and beta-site activities. Tracks equipment performance metrics, supports technical improvements and upgrades, and creates engineering documentation and support plans. Provides informal guidance to newer team members and travels approximately 10% of the time.

Provides technical support for manufacturing systems, hardware, software, networks, and production applications. Troubleshoots escalated issues, coordinates with IT teams and vendors, analyzes recurring problems, supports FTP/SFTP onboarding, maintains server software, documents resolutions, trains production staff, gathers process requirements, and drives application and infrastructure improvements. The role also provides after-hours support and manages customer SLAs.

Provide end-to-end technical support for Pushpay SaaS products via ticketing, chat, phone, and email. Troubleshoot platform issues, own incidents to resolution, escalate complex anomalies, maintain queue health and KPIs, and contribute to the team knowledge base.

Provide Tier II technical support via phone, remote tools, or in person; troubleshoot complex issues; maintain network availability and security; install hardware/software; manage printers/scanners and backups; assist disaster recovery and internal audit; document IT systems and recommend process improvements.

Lead global technical support operations and managers to improve KPIs, scalability, and customer experience. Drive data-informed process improvements, AI/automation adoption, cross-functional collaboration, escalation management, coaching, and operational change across Product, Engineering, and Customer Success.

Provides advanced technical support for AspenTech supply chain, production planning, scheduling, blending, and optimization software. Troubleshoots customer issues, manages escalations, delivers training, supports pre-sales consultations, develops training materials, performs software testing, and advises customers on operational improvements. The role also involves account health checks, onsite support, solution deployment, technical documentation, cross-functional collaboration, and coaching team members. Experience with chemical engineering, refining or process industries, and linear or nonlinear programming is valuable.

Provide escalated technical support and troubleshoot logs, APIs, and integrations while working with agentic AI infrastructure to improve resolution quality. Coordinate with Engineering and Product on incidents, maintain knowledge base, track recurring issues, and help onboard new team members.

Lead and manage application support teams to ensure production stability and availability. Oversee incident and problem resolution, prioritization, escalation, root cause analysis, and strategic fixes. Act as liaison between technology and business, advise senior stakeholders, manage resources and budget impacts, champion monitoring/resiliency initiatives, ensure compliance awareness, and drive customer satisfaction and continuous improvement across global enterprise environments.

Lead production support and continuous improvement for an Azure and Databricks data platform. Responsibilities include incident resolution, root-cause analysis, stakeholder communication, monitoring, performance and cost optimization, data quality and governance, change and release management, KPI reporting, documentation, training, and automation including self-healing capabilities.

Provides advanced technical support for a B2B SaaS product through case management, live chat, email, and video. Diagnoses and triages bugs, partners with engineering and product teams, supports Success Architects, communicates during incidents, and turns customer feedback into product improvements. The role also improves documentation, processes, knowledge bases, and customer operations efficiency while explaining complex technical concepts to technical and non-technical users.

Provides advanced technical support for KLA semiconductor manufacturing equipment, assisting field engineers with diagnosis, troubleshooting, debugging, installation, upgrades, and escalated issue resolution. Collaborates with specialists to restore equipment functionality, documents troubleshooting processes and postmortems, and delivers technical training. Requires frequent domestic and international travel, including short-notice on-site support.

Provide advanced technical support for AVEVA industrial software, resolving complex customer issues remotely and on-site, mentoring junior staff, delivering training, analyzing support trends, and driving cross-functional improvements to enhance customer outcomes.

Provide technical support to sales and lab teams for plant implementations, training, troubleshooting, color matching, and product performance. Maintain documentation and SOPs, communicate formula adjustments to the lab, assist account management, and ensure product stability and application standards are met.

Provide technical support to sales and lab for plant implementations, training, troubleshooting, color matching, documentation, and account maintenance. Ensure SOPs, communicate formula adjustments, analyze issues, and support product performance and application standards.

Provide TSM/ETC system support for OPC PRO, INSURV, and shipbuilders: track and maintain deficiency records from creation through closure, prepare briefings and reports, support pre-trial and at-sea trial activities, maintain deployable LAN and transfer trial/card data, and assist with audits and program reviews.