Top Tech Support Jobs

Provide phone, chat, and written technical support for a SaaS archive product; diagnose, troubleshoot, and resolve customer issues, manage cases in Salesforce, follow SLAs, escalate complex problems, collaborate cross-functionally, capture knowledge using KCS, and create/update user documentation and training materials.

Assist business customers with technical issues related to hosted PBX, VoIP, and telecommunications services through various communication channels, ensuring customer satisfaction and resolution of service problems.

The Technical Support Engineer will resolve technical issues, provide escalation support, manage customer cases, and ensure quality service across various 8x8 products.

The Systems Engineer supports IT operations by resolving server, desktop, and network issues, manages service requests, and communicates with clients.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.

Provide technical support for refrigerant applications in chiller systems, handle inquiries from end users/OEMs/contractors, support sales/marketing/R&D, perform site surveys, support retrofits and field trials, manage cylinder fleet documentation, and present at trade shows.

Support engineering and manufacturing by sourcing and procuring electronic/mechanical components, managing component lifecycle and BOMs in PLM/ERP, executing component qualification plans, coordinating vendors, and maintaining technical documentation to prevent supply disruptions.

Provide on-site end-user desktop support at the Lock Haven facility: install/upgrade hardware and software, configure peripherals, image/re-image PCs and laptops, resolve network and email issues, coordinate repairs with third-party vendors, assist with cabling and printer/scanner installation, collaborate with Service Desk and IT leads, support incident and change management, and ensure customer satisfaction and service level objectives. Occasional travel to other company locations required.

The Sr Account Manager is responsible for revenue growth, building customer relationships, executing sales strategies, and providing technical support within the Paper Industry.

The consultant will enhance IBM Sterling 9.2 for sales, lead projects, provide technical direction, and support CRM system enhancements.

Provide onsite technical support for public safety vehicle intelligence/ALPR solutions: troubleshoot hardware, software, networking, VPN/VLAN, Windows Server and Linux systems, manage support tickets/calls, update KB documentation, collaborate with product/engineering, assist sales, and support cloud, container, and virtualization environments.

As a Technical Support Engineer, you will troubleshoot technical issues, develop support tools, and enhance customer experience using Laravel.

Provide technical support for hardware deployment, infrastructure changes, and troubleshooting. Focus on end-user support with a strong customer service emphasis.

The Technical Support Specialist will manage complex customer queries, support internal teams, troubleshoot technical issues, and mentor peers to enhance customer experiences using AI-driven solutions.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

Provide Tier 2/3 desktop and application support, troubleshoot network and hardware issues, maintain and configure systems and endpoints, document incidents, train end-users and volunteers, and collaborate with IT teams and vendors. On-site role with occasional travel (10-15%).

As a Support Operations Engineer, you'll enhance customer interactions by analyzing data, improving processes, and optimizing support tools, contributing to overall operational efficiency.

Provide IT support and technical assistance, install and maintain software and hardware, manage IT inventory, and ensure compliance with security logs.

The Technical Support Specialist provides technical support and resolutions for Honeywell products, handling customer communications and troubleshooting hardware and software issues.

Provide Tier 1-3 technical support for hardware, software, and networks in DoD LVC environments. Troubleshoot incidents, manage user accounts, install/configure systems, perform patching and maintenance, document tickets, ensure DoD cybersecurity compliance (basic STIGs), and collaborate with admins and cybersecurity teams to resolve escalations.

The Technical Support Engineer will handle customer support tasks from ticket to resolution, write code for bug fixes, engage in sales discussions, and create documentation. They are responsible for customer health and debugging, working collaboratively with customers and engineers.

Support, manage, and improve IT systems infrastructure; create and deploy desktop/laptop software images; develop automation scripts for desktop technologies; lead Windows and Office deployments; manage vendor support and incident response (including 24/7 virus/intrusion resolution); mentor junior engineers and participate in Lean/Continuous Improvement projects.

The Technical Support Representative communicates with customers to resolve technical issues, conduct training for call center agents, and optimize service processes.

The Sr. Technical Support Engineer provides advanced technical expertise for diesel engines, focusing on diagnosis, troubleshooting, maintenance support, and leading technical initiatives to improve equipment reliability and reduce downtime.

Support Air Mobility Command flying squadrons by maintaining EFB devices, ensuring evaluation records and qualification status are accurately tracked.