MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.
We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career.
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The Enterprise Account Manager will be the single point of contact for a portfolio of MetTel's valuable enterprise accounts. As a primary Account Manager, you will successfully manage all aspects of your customers' accounts, including repairs, moves, adds, and changes. The candidate will also be responsible for periodic bill reviews and addressing any billing inquiries or issues with billing.
You will participate in the planning, executing, and following up for a diverse range of telecommunication implementation projects and other business support as required. The candidate will also carry out innovative and sometimes complex projects to their completion and thoroughly analyze data to make sound recommendations for the next steps to improve the customer experience.
Duties & Responsibilities:
- Manage the day-to-day activity of your assigned accounts in a post-sale environment
- Telecom experience (REQUIRED) with hosted PBX preferred.
- Communicate directly with customers by telephone, electronically, or face-to-face
- Interact with customers to provide and gather information in response to inquiries, concerns, and requests about products and services
- Respond promptly to customer trouble reports and escalations
- Handle and resolve customer complaints
- Direct requests and unresolved issues to the designated resource/department
- Manage customers' accounts regarding billing and financial concerns
- Keep records of customer interactions and transactions
- Record details of inquiries, comments, and complaints
- Record details of actions taken and escalate internally where required
- Follow up on customer interactions
- Interface directly with various teams or departments internally to facilitate or improve the customer experience
- Participate in a variety of special projects as requested
Qualifications
- Bachelor's degree in computer science, Telecommunications or related field
- 3+ years in customer service or related experience
- Fixed Line experience
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MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
To learn more about our company visit us at www.mettel.net
Skills Required
- Bachelor's degree in computer science, telecommunications, or a related field
- 3+ years of customer service or related experience
- Telecommunications experience
- Fixed-line experience
- Hosted PBX experience
MetTel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MetTel and has not been reviewed or approved by MetTel.
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Wellbeing & Lifestyle Benefits — Perks such as TransitChek commuter benefits, health-club and phone-service discounts, and Plum Benefits are available. These extras can meaningfully reduce out-of-pocket costs for those who use them.
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Retirement Support — A 401(k) plan is offered to help employees save for retirement. Specific match details are not prominently listed in the available materials.
MetTel Insights
What We Do
MetTel is a global communications solutions provider for businesses and government agencies. We design and deploy tailored connectivity and networking solutions for voice, data, mobility, and IoT by leveraging our global private network and the industry’s broadest portfolio of innovative technology. Recognized as a Leader in the Gartner Magic Quadrant for Managed Network Services – 2020, 2021, 2022 (current report) – we digitally transform legacy networks with intelligence, security, and dedicated solutions management. This unique combination of solution design, deployment, and management creates an unparalleled customer experience with enhanced productivity and cost-savings, freeing organizations to focus on their core operations. For more information visit mettel.net, follow us on Twitter (@OneMetTel) and LinkedIn, or call us directly at (877) 963-8663. MetTel. Connect Smarter. To learn more visit: www.mettel.net or email us: [email protected]. Connect with MetTel: x.com/OneMetTel google.com/+MetTelNet1 youtube.com/user/MetTelNet facebook.com/MetTelNet
