Top Tech Support Jobs

Provides technical customer support for CDx Services software and equipment, troubleshooting issues, documenting cases, coordinating resolutions, and communicating status updates. Supports application configuration, equipment setup, customer training, knowledgebase development, system validation, and quality requirements. Collaborates with marketing, engineering, sales, clinical trials, deployment services, and external providers. The role requires a 10:00 a.m.–7:00 p.m. schedule, hybrid onsite work, customer-site travel, and quarterly after-hours on-call participation.

Leads helpdesk and field engineering teams supporting mission-critical public safety recording systems. Oversees technical escalations, SLAs, staffing, 24/7 support rotations, installations, upgrades, system commissioning, customer escalations, deployment processes, and technical performance metrics. Coordinates with project managers, engineering, product teams, and public safety clients to ensure reliable system deployments and service delivery.

Lead technical support strategy and operations: hire, train, and manage support teams; design processes to ensure efficient problem resolution and high product support quality.

Lead and scale the technical support organization: develop support strategy, hire and train support staff, implement processes for efficient problem resolution, and manage team performance to ensure customer satisfaction.

Lead technical support strategy and operations: develop and execute product/technical support strategies, hire/train/manage support teams, and design processes to ensure efficient problem resolution and customer satisfaction.

Lead and execute product and technical support strategy. Hire, train, and manage a technical support team. Design processes to ensure efficient problem resolution and successful customer outcomes.

Provide entry-level technical support for enterprise systems: troubleshoot issues, respond to service requests, support Microsoft Dynamics 365, diagnose connectivity and data problems, assist with equipment configuration and asset management, test features, document updates, automate tasks, and deliver customer service while working alongside system engineers and business partners in a professional office environment.

As a Technical Support Engineer, you'll ensure system performance, handle support requests, troubleshoot issues with Python and SQL, and collaborate with teams to improve robotic solutions.

The role requires managing deficiency records within the TSM system and ETC tool, providing training, maintaining data, and assisting with trials and inspections.

Provide phone and web technical support for Fortinet switching and wireless products: troubleshoot networks, analyze configs and packet captures, reproduce issues in lab, recommend fixes, escalate cases, and educate customers until case closure.

Provide escalation-level technical support for Fortinet products (especially FortiGate), troubleshoot and reproduce customer issues in lab environments, analyze configurations, recommend fixes, manage case escalations and communications, educate customers, and collaborate with QA and development.

Provide advanced troubleshooting and escalation support for Fortinet products (especially FortiGate). Collect and analyze customer configurations and system information, reproduce environments in lab, recommend corrective actions, manage escalations to QA/dev, educate customers, and maintain communications until case closure.

Provide advanced troubleshooting and escalation support for Fortinet products (especially FortiGate). Collect and analyze customer configurations and system data, reproduce environments in lab, recommend corrective actions, liaise with QA/development, manage escalations until closure, educate customers, and participate in on-call rotations. Requires strong networking and security knowledge and excellent customer communication.

Provide advanced technical support and escalation for Fortinet products (especially FortiGate). Troubleshoot customer environments, analyze configurations and system data, reproduce issues in lab, recommend corrective actions, manage escalations and customer communications, liaise with QA/development, educate customers, and participate in on-call rotations.

Provide phone and web technical support for Fortinet switching and wireless products. Troubleshoot WiFi, LTE, TCP/IP, routing, and security features; analyze configs, packet traces, and network data; reproduce issues in lab, recommend corrective actions, escalate and manage cases, and educate customers until case closure.

Provide web and phone technical support for Fortinet switching and wireless products: troubleshoot networks, analyze configurations and packet traces, recommend fixes, reproduce issues in lab, escalate and manage cases, and educate customers on networking and security topics until case closure.

Provide advanced troubleshooting and escalation for core Fortinet products (especially FortiGate). Collect and analyze customer configurations and system data, reproduce environments in lab, recommend corrective actions, manage case escalation and closure, educate customers, consult technical documentation, and collaborate with QA and development to identify fixes and improvements.

Provide advanced troubleshooting and escalation support for Fortinet products (especially FortiGate). Collect and analyze customer configurations and system data, reproduce issues in lab environments, recommend corrective actions, manage case escalations and customer communications, and collaborate with QA/development. Coach customers on product use and maintain documentation and knowledge management practices.

Provide web and telephone technical support for FortiAnalyzer and FortiManager. Troubleshoot networking and security issues, reproduce customer environments in lab, identify and report bugs, recommend workarounds, manage cases to closure, educate customers, and share knowledge with peers.

The Technical Support Analyst provides technical assistance and support for CloudShare's virtual lab platform, resolving customer issues and improving user experiences. Responsibilities include troubleshooting, customer communications, and documentation management.

Maintains and operates distributed air and ground simulation systems supporting military training exercises. Performs operational checks, preventive maintenance, Tier 1–3 troubleshooting, hardware installation, software deployment, configuration management, and simulator network lifecycle management. Supports live, virtual, and constructive training environments, tracks system deficiencies, creates technical documentation, and develops or installs new simulators and networks. Collaborates within an Agile Scrum team and may train or support DoD operational personnel.

Provide technical product support and applications engineering for Socomec electrical products: troubleshoot issues, train customers and sales, build demos/tests, update documentation, manage partner integrations, perform site audits and presentations, and improve internal tools and processes.

Provide technical support and product recommendations to sales teams, reps, distributors, and customers. Troubleshoot issues, conduct site audits, demos, trainings and presentations, prepare reports and proposals, and collaborate with marketing and product teams. Serve as a product expert for Socomec equipment and ensure compliance with applicable electrical standards.

Provide technical support for LabWare LIMS in a GMP-regulated environment. Responsibilities include troubleshooting application issues, managing user accounts and support tickets, coordinating escalations, maintaining SOPs, supporting upgrades and user acceptance testing, monitoring audit trails, compiling service metrics, and recommending system and process improvements. The role requires knowledge of laboratory informatics, Windows and Microsoft Office, service desk tools, Citrix, Active Directory, and pharmaceutical or quality-control laboratory processes.

Provide Tier II technical support for CPQ software and ERP/CRM integrations. Diagnose SQL Server, web application, database, and integration issues; collaborate with Engineering and Professional Services; document root causes and resolutions; identify recurring problems; and improve support processes and customer experience. The role requires troubleshooting expertise, SQL knowledge, familiarity with Microsoft and web technologies, and strong communication skills. It is remote within the United States or Canada.