You’ll handle Wingtra’s hardest technical cases in the US East region, the ones that need a surveyor’s judgment, not just a troubleshooting script. Most of your time goes to escalated technical support: complex payload, LiDAR and processing issues you work through with our engineers in Zurich. The rest goes to the field: training dealers, running onsite customer sessions, pilot projects and sales support.
You’ll work daily with the US support team, the US East sales reps, our dealer network and the product and engineering teams in Zurich.
Responsibilities
- Own the hardest cases. You take Tier 2 and Tier 3 escalations for US East customers and dealers, the ones the frontline team can’t close on their own.
- Get to the bottom of it. You investigate issues across drone hardware, payloads (RGB, multispectral, LiDAR), flight planning and post-processing.
- Work the problem with Zurich. When a sensor or integration issue needs more than a support ticket, you bring in payload partners and Wingtra’s engineers in Zurich to close it out.
- Check the data, not just the ticket. You review customer datasets for GCPs, PPK, coordinate systems, photogrammetry and LiDAR outputs, and you tell customers exactly what to fix and how.
- Be the person they can count on. For key accounts with an open or recurring issue, you’re the one technical point of contact, so they always know where things stand.
- Keep the record straight. You manage cases, customer history and RMA logistics in HubSpot, and you flag upsell signals to the sales team along the way.
- Turn hard cases into shared knowledge. You write up solved escalations as Knowledge Base articles and internal troubleshooting guides, so the next case goes faster.
- Close the loop with product. You feed recurring issues back to product and engineering, so they hear what customers keep running into.
- Get our dealers up to speed. You run onboarding and certification trainings for dealers, in person and remote.
- Get hands-on with customers. You lead onsite trainings, pilot projects and product demos.
- Back up sales when it counts. Late in a deal, you join sales reps for technical demos, workflow reviews and the survey-specific questions only a surveyor can answer.
Most of your time (about 75%) goes to advanced technical support:
The rest (about 25%) is professional services and field work:
Requirements
- You have a bachelor’s degree in geomatics, surveying, civil engineering, GIS or a related technical field, or equivalent experience.
- You’ve spent 3+ years in the geospatial or surveying industry, with hands-on field and office survey work behind you.
- You have a working knowledge of survey control, GNSS, RTK/PPK, coordinate systems and accuracy reporting.
- You’ve processed photogrammetry or LiDAR data in tools like Pix4D, Agisoft Metashape, Trimble Business Center, LiDAR360, QGIS or ArcGIS.
- You troubleshoot in a structured way, and you have the patience to see a hard case through to root cause.
- You write and speak English clearly, and you can explain a technical problem to a customer, a dealer or an engineer.
- You’re based on the US East Coast and ready to travel to customer and dealer sites there, roughly 20-30% of your time.
Plus
- A Professional Land Surveyor (PLS) license, or working toward one.
- Hands-on with UAV (drone) mapping workflows and payload integrations.
- A background in technical support, customer success or pre-sales for a technical product.
- Comfortable working in HubSpot, Zendesk or a similar CRM and ticketing system.
- Confident delivering trainings or technical presentations.
- Time spent at a startup.
Skills Required
- Bachelor’s degree in geomatics, surveying, civil engineering, GIS, or a related technical field, or equivalent experience
- At least 3 years of experience in the geospatial or surveying industry
- Hands-on field and office survey experience
- Working knowledge of survey control, GNSS, RTK/PPK, coordinate systems, and accuracy reporting
- Experience processing photogrammetry or LiDAR data using tools such as Pix4D, Agisoft Metashape, Trimble Business Center, LiDAR360, QGIS, or ArcGIS
- Structured troubleshooting and root-cause analysis skills
- Clear written and spoken English communication skills
- Based on the US East Coast and able to travel to customer and dealer sites approximately 20–30% of the time
- Professional Land Surveyor license or progress toward obtaining one
- Hands-on experience with UAV mapping workflows and payload integrations
- Technical support, customer success, or pre-sales experience for a technical product
- Experience with HubSpot, Zendesk, or a similar CRM and ticketing system
- Experience delivering training or technical presentations
- Startup experience
What We Do
Wingtra is the world's leading VTOL drone producer, headquartered in Switzerland. Since its market entry in early 2017, Wingtra has partnered with more than 80 of the biggest surveying equipment dealers across 50+ countries worldwide. Based in the heart of Zurich, Switzerland, Wingtra houses 100+ employees, out of which more than 40 focus on R&D. The majority of Wingtra's engineers are graduates of one of the best science universities in the world, ETH Zurich. The same engineers design and assemble drones in-house and form Wingtra's support team, which is based in Europe and the Americas. Our WingtraOne drone carries best-in-class sensors that collect survey-grade aerial data. This technologically-superior VTOL UAV is used by mapping professionals for applications that range from surveying and mining, to wildlife monitoring. WingtraOne PPK offers an all-in-one solution: broad coverage, brilliant resolution and absolute accuracy down to 1 cm (0.4 in)
