Essential Duties and Responsibilities
- Installs, modifies, configures, and repairs computer hardware and software systems, and provides Tier, I, II, and III technical assistance to system users and technical peers.
- Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & future KPI’s, Performance Metrics, Incident Queue Management & Problem Management (RCA) in ITSM Tool.
- Installs, configures, troubleshoots, and upgrades computer-related production equipment, end user computing devices, mobile devices, telephony devices, conference room hardware, focusing on Continuous Improvement, Innovation, and supporting Technical & Functional Testing of new technologies.
- Administration, Management, and Monitoring of Telephony & Voicemail Systems. Performs Tier I/II/III Support and troubleshoots/resolves Incidents or Problems related to telephony and voicemail systems. Installs and maintains extensions, phone lines, and fax devices as needed. Acts as liaison between equipment vendors and the company.
- Ensures workarounds and permanent fixes are documented and communicated to Service Desk Specialists.
- Creates, Updates, and maintains Standard Operating Procedures, How To Documents and Work Instructions at the direction and/or request of the IT Service Support Supervisor, IT Systems Support Manager, or Director. Reviews documentation for accuracy and integration into Knowledge Management System.
- Performs administration and integration of local area network(s) (LAN) and wireless local area networks (WLAN), under the direction of the IT Service Support Supervisor, , Director, and/or Network & Security Team.
- Implements, Maintains, & Supports any future electronic or technical systems as may be required.
- Installs, configures, monitor’s, troubleshoots, and maintains stand-alone/network printers and/or Multi-Function Devices.
- Installs, configures, supports, provides guidance for standard or specific software packages, such as operating systems, standard applications that include but are not limited to Microsoft Office Suite Applications, O365, Edge or On-Prem applications, SaaS applications, LP Vendor Systems Support, ERP applications, or custom applications, etc.
- Instructs users in use of equipment, software, and manuals, including one on one training, and the creation of value-added documentation. Provides additional and continued training as need in support of integrated hardware & software systems.
- Performs infrastructure troubleshooting to isolate and diagnose common network related problems, creates relevant documentation, such as network diagrams and maintains accuracy of data in IPAM Tool or relevant management systems.
- Support IT Technical & IT Operations Team in continued expansion and ongoing support of Infrastructure & Server Equipment, including but not limited to UPS, Servers, Switch Gear, Storage, etc..
- Installs and troubleshoots wiring as required for local area network and telephony systems, including isolated or segmented networks.
- Monitor functioning of equipment, including mobile devices, to ensure systems operation & function within compliance with OEM specifications.
- Site administration of the local and enterprise CMDB, documentation and allocation of assets within the asset lifecycle.
- Perform or Assist in the Preventive Maintenance on computers, & printing devices, peripherals, etc.
- Administration & Monitoring of Incident Management & Request Fulfillment queues in ITSM Tool, focusing on continuous improvement and emphasis on root cause analysis.
Education and Experience
- High School Diploma Required;
- Associates/Bachelor’s Degree Preferred One (3) to three (5) years of proven experience in a Manufacturing or Distribution environment. Support of ERP/MSC preferred.
- A+ Certification or equivalent
- Network +
- CCENT Certifications and/or equivalent
- ITIL Foundations or Equivalent Certification a plus
Additional Responsibilities
- Additional responsibilities as directed by the BTS Service Support Supervisor, BTS Service Support Manager, Director, Automation and BTS, and IT Leadership.
Work Environment
- Ability to work various hours, including 2nd/3rd shift & weekends. Work schedules vary based on needs: will include extended hours and weekend work.
- Ability to work in confined areas, ceilings, and attic spaces to run wire for system integration or telecommunications.
- Ability to lift up to 50 lbs. in order to move and/or install necessary equipment.
- Ability to work in high temperature areas (attic space) for prolonged periods.
- Willing to travel if necessary for training & on-site systems support.
- Willing to be included in the on-call support rotation.
- This is a Work From Office position.
Since 1905, Boar’s Head Brand has been the name you can trust for quality products and service. Our vision is to nourish the human spirit through the love of food.
Our secret ingredient has always been our people. Each person brings a unique perspective, background, and experience to the table and this is what drives our culture of positivity, acceptance, and support. We are a company that believes we win when we work together and connect over a passion for the highest standards in food.
Skills Required
- High school diploma
- Three to five years of proven experience in a manufacturing or distribution environment
- Experience supporting ERP or MSC systems
- A+ certification or equivalent
- Network+ certification
- CCENT certification or equivalent
- ITIL Foundation certification or equivalent
- Ability to work second- or third-shift schedules, weekends, extended hours, and on-call rotations
- Ability to work in confined areas and high-temperature attic spaces
- Ability to lift up to 50 pounds
- Willingness to travel for training and onsite systems support
- Associate's or bachelor's degree
Boar's Head Brand Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Boar's Head Brand and has not been reviewed or approved by Boar's Head Brand.
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Healthcare Strength — Benefits are characterized by premium medical, dental, vision, and supplemental coverage offered at low employee cost. Feedback suggests this breadth and affordability are a standout element of the total package.
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Retirement Support — A 401(k) with profit sharing and related financial programs is highlighted across roles. Feedback suggests these retirement features contribute meaningfully to perceived total compensation.
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Fair & Transparent Compensation — Pay is often characterized as fair or good and competitive in many locations, especially when considered alongside benefits. Feedback suggests total compensation feels stronger than base pay alone for many roles.
Boar's Head Brand Insights
What We Do
Since Boar's Head was founded in 1905, much has changed. While many have learned to cut corners, we are happy to say we haven't changed with the times, and over 110 years later, we're still using only the finest ingredients—pure pork, poultry and beef, combined with real spices, and no fillers, by-products, artificial colors or flavors, gluten or trans fat. What started with just a few products has grown to over 500, ranging from premium delicatessen meats, cheeses and condiments to an array of Italian and Old World specialties, hummus, snacking, and foodservice items. With Boar’s Head, you can trust each and every one of our products was prepared with the utmost care. Offering the world’s best delicatessen meats, cheeses and condiments is a never-ending quest that calls for a special type of team member. One who consistently: • Pushes for excellence in their personal and professional lives. • Invests in fostering relationships through open communication and respect. • Collaborates to passionately delight our customers. In exchange, we proudly provide: • Top medical, dental, and vision coverage for team members and their families. • Competitive pay, bonus, and 401(k) plans. • Opportunities to participate in the Boar’s Head Sons and Daughters Scholarship Program. • Career development opportunities through on-the-job, e-learning, and instructor-led training. Our Learning Management System has hundreds of courses to help team members learn and grow. • Community involvement activities that tackle critical hunger-relief, healthcare, and education initiatives through non-profit organizations such as Feeding America, The ALS Association, Boys & Girls Clubs of America, The Salvation Army, and hospital foundations throughout the country.
