Top Tech Support Jobs

The Technical Support Specialist provides technical support and resolutions for Honeywell products, handling customer communications and troubleshooting hardware and software issues.

Support, manage, and improve IT systems infrastructure; create and deploy desktop/laptop software images; develop automation scripts for desktop technologies; lead Windows and Office deployments; manage vendor support and incident response (including 24/7 virus/intrusion resolution); mentor junior engineers and participate in Lean/Continuous Improvement projects.

Provide IT support and technical assistance, install and maintain software and hardware, manage IT inventory, and ensure compliance with security logs.

The Technical Support Specialist will manage complex customer queries, support internal teams, troubleshoot technical issues, and mentor peers to enhance customer experiences using AI-driven solutions.

The role involves providing customer and technical support, troubleshooting issues, and ensuring the installation and maintenance of various technologies.

Provide advanced technical support for IPConfigure video management software: troubleshoot, debug, write scripts, build/configure servers, document solutions, produce knowledge-base content, and escalate bugs while occasionally supporting on-site deployments.

As a Technical Support representative, you will troubleshoot and resolve customer issues with Mashgin's products while providing exceptional service.

Manage a portfolio of enterprise accounts, addressing customer inquiries and concerns, managing billing issues, and ensuring customer satisfaction with telecommunications services.

The Systems Engineer supports IT operations by resolving server, desktop, and network issues, manages service requests, and communicates with clients.

AspenTech seeks Technical Support Engineers for Engineering Solutions and Subsurface Science. Responsibilities include technical support, training delivery, troubleshooting, and collaboration with R&D and customers.

Provide frontline technical support for Fireblocks' SaaS platform, resolving customer issues via Slack and other tools, escalating complex cases, participating in incident response, documenting cases, and contributing to process improvements. Work US-Pacific hours on a fixed Wed–Sun schedule after training, collaborating with internal teams to ensure customer success in crypto and DeFi environments.

The Application Engineer provides pre-sales technical support, manages technical account engagements, and collaborates with R&D and sales to ensure customer satisfaction and successful ESS solution adoption.

Provide on-site technical support for desktops, laptops, printers, scanners and Android devices. Install/configure OS, drivers, imaging, and utilities. Troubleshoot software, hardware, and networking (TCP/IP, DNS, DHCP, VPN, Wi‑Fi). Log tickets, escalate issues, perform printer maintenance in warehouse, and document resolutions. Temp contract with potential temp-to-perm.

Assist business customers with technical issues related to hosted PBX, VoIP, and telecommunications services through various communication channels, ensuring customer satisfaction and resolution of service problems.

The Technical Support Engineer will resolve technical issues, provide escalation support, manage customer cases, and ensure quality service across various 8x8 products.

Provides technical support for payment processing systems, POS terminals, pin pads, gateways, and merchant accounts. The role triages and escalates tickets, troubleshoots connectivity and processing issues, configures payment equipment, assists sales partners, handles complex client escalations, delivers gateway demonstrations, and coaches and trains support representatives while supporting process improvements and compliance.

Provides technical support for corrosion-mitigation and fire-suppression equipment used in dry and preaction sprinkler systems. Troubleshoots mechanical, pneumatic, electrical, electronic, communications, and application issues; guides installation, commissioning, maintenance, and testing; identifies parts and coordinates warranty or service needs. Documents cases in CRM, analyzes recurring issues, creates technical resources, trains customers and partners, and escalates complex or safety-related problems to internal teams.

Provides Tier 2 technical support for corporate users, troubleshooting hardware, software, networking, remote connections, and mobile devices. Installs and configures PCs, Macs, printers, and network equipment; develops software deployment packages; manages patches, assets, licensing, and documentation; and researches technology solutions. Collaborates with infrastructure teams, supports systems administrators, and may travel occasionally to support new or relocated retail and restaurant locations.

Provides technical, instructional, and operational support for undergraduate teaching and faculty research laboratories. Responsibilities include preparing, calibrating, maintaining, troubleshooting, repairing, fabricating, and testing laboratory equipment; supporting student projects; managing inventories, schedules, and documentation; training users; and enforcing laboratory safety, material handling, and waste-disposal protocols.

Supports DCIM software implementations through hardware modeling, data center drawings, data migration, customer troubleshooting, ticket management, software configuration, testing, and documentation. Researches data center equipment specifications, edits AutoCAD and Visio drawings, conducts surveys and audits, and assists with customer and partner training. Requires technical customer support experience, basic hardware and Windows knowledge, spreadsheet skills, and familiarity with business, ticketing, collaboration, and database tools.

Provides technical troubleshooting and assistance to AutoStore partners, handling incidents, warranty, spare parts, delivery quality, and robot repair cases. Delivers on-site support, trade show assistance, partner training, and knowledge-base content. Collaborates with Sales and R&D, maintains support KPIs, builds stakeholder relationships, and participates in weekend shifts and on-call rotations. Requires regular travel and the ability to understand complex automated fulfillment systems.

Leads Technical Customer Support and Field Support teams serving defense and federal government customers using Skydio UAS products. Oversees customer issue resolution, onsite enablement, mission readiness, operational KPIs, customer satisfaction, team development, training, quality management, and process improvement. Partners with Product, Engineering, Program Management, Solution Engineering, logistics, and repair teams to resolve complex hardware, software, cloud, and operational issues. May provide extended-hours, weekend, holiday, and infrequent on-call support.

Investigate and resolve customer issues across robotic and software systems using diagnostics, telemetry, logs, and monitoring tools. Reproduce problems, identify root causes, collaborate with Engineering, Product, and Operations, and document findings. Build scripts, automations, and AI-assisted workflows to improve investigation efficiency. Identify systemic issues, contribute to runbooks and escalation procedures, and help scale support operations.

Own complex technical support investigations from escalation through resolution. Reproduce issues, determine root causes, assess impact, create actionable Jira tickets, develop workarounds, validate fixes, and communicate findings to customers and internal teams. The role partners with Customer Care, Product, Engineering, and operations while improving escalation standards, documentation, troubleshooting playbooks, and support processes.

Own production Slurm support cases for AI and HPC customers, diagnosing scheduling, resource allocation, accounting, authentication, networking, storage, database, GPU, and high-availability issues. Advise on configuration, upgrades, operations, and incident recovery; investigate performance and scalability problems; collaborate with engineering on defect reports and reproductions; and develop technical guides, diagnostic tools, and training. The role requires extensive production Slurm administration experience and expert Linux systems knowledge.