Peraton is seeking a Datacenter Technical Support Representative providing hands/eyes support to join our team. Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. Ensures maximum issue resolution in minimum time to meet Service Level Agreements. Assists customers with computer hardware for the purpose of providing problem resolution.
You will provide technical advice and guidance on installation, adaptation, configuration or enhancement of programs in a data center.
Provide technical support to the end users of the customer system. Support may take various forms, including phone conversations, email messages, and in-person interaction.
Support functions to the data center operations and equipment in a rack and network cabling infrastructure.
Day to Day Responsibilities:
- Install, configure, and maintain data center hardware, including servers, racks, network equipment, and power distribution units (PDUs).
- Manage cable infrastructure, including structured cabling and fiber optic systems, ensuring compliance with industry standards.
- Conduct equipment troubleshooting, diagnostics, and repairs to minimize downtime and optimize performance.
- Collaborate with network and system engineers to ensure seamless integration of hardware with the data center environment.
- Support approved modifications via change control standards to the environment to meet case requirements.
- Provides advanced technical advice and guidance on installation, adaptation, configuration of rack components, and programs supporting Data Center raised floor IT systems. Performs problem resolution on the telephone with account teams and Peraton shared services teams, through a series of steps to determine problem and classify level, priority and nature of the problems with systems in a Data Center.
- Provides expertise for the resolution of data center IT floor space rack equipment and cabling technical problems
- Provides expert and second-tier technical support for the installation and repair of complex rack /network cabling configurations.
- Review’s system and configurations for workload planning in the data center to ensure successful implementation of IT System racks into production.
- Maintains system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
- Assist in developing continuous process improvement for support tools, troubleshooting techniques for ISO documents.
- Communicate to appropriate internal personnel of issues at a particular account
- Determine the effectiveness of known solutions for the reported problem and apply these solutions as required.
- Determine severity and complexity of a reported issue and if necessary, escalate to the appropriate specialist.
- Determine the troubleshooting workflow and organize support priorities
Basic Qualifications:
- Bachelor's degree with 2+ years experience, associates degree with 4+ years experience or high school diploma/GED with 6+ years experience.
- U.S. Citizenship
- Ability to obtain and maintain a Public Trust clearance
- Must have experience working in a Data Center environment
- Strong understanding of Network protocols
- Experience supporting both Hardware and Soft ware tools within a Data Center
- Flexible work schedule to cover 24x7x365
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Target Salary Range$51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEOEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.Skills Required
- Bachelor’s degree and 2+ years of experience, associate degree and 4+ years of experience, or high school diploma/GED and 6+ years of experience
- U.S. citizenship
- Ability to obtain and maintain a Public Trust clearance
- Experience working in a data center environment
- Strong understanding of network protocols
- Experience supporting hardware and software tools within a data center
- Ability to work a flexible 24x7x365 schedule
Peraton Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Peraton and has not been reviewed or approved by Peraton.
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Healthcare Strength — Healthcare offerings are described as broad, including medical, dental, vision, mental health support, and specialty programs like virtual physical therapy and surgical/cancer care navigation. Medical coverage is also characterized as a standout part of the overall package in terms of perceived quality.
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Retirement Support — Retirement support includes a 401(k) with employer matching and is repeatedly positioned as a strong component of total rewards. The 401(k) benefit is frequently singled out as one of the most valued parts of the package.
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Leave & Time Off Breadth — Time-off benefits are positioned as robust, including PTO, holidays, paid sick days, and floating holidays, with some roles offering notably generous accrual. Leave breadth is reinforced by related programs such as short/long-term disability and bereavement leave.
Peraton Insights
What We Do
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Why Work With Us
We are fearlessly solving the world’s most complex challenges to keep people safe and secure. You can be a part of protecting and promoting that freedom around the world.
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