WHO WE ARE
Come join the company at the center of how the world adopts AI securely. Cyera’s mission is to give enterprises the confidence to embrace AI safely — deciding exactly what it can see and do as it reaches deeper into the business. We started by solving the hardest problem in data security: finding and securing data faster and more precisely than anyone thought possible. That foundation is now the essential AI trust infrastructure for the Fortune 1000. We’re hiring mission-driven talent to put those leaders at the center of our story.
THE OPPORTUNITY
As the Senior Technical Support Engineer for our Federal market, you serve as the final line of technical resolution for our most highly regulated FedRAMP and DoD customers. This role requires deep investigation and complex troubleshooting within rigid security boundaries. You will reproduce issues without violating data privacy controls, validate workarounds that align with NIST/FedRAMP frameworks, and drive escalation quality. By elevating our secure documentation and feeding operational insights back to engineering, you will directly ensure the reliability and continuous compliance of our federal offerings.
RESPONSIBILITIES:
- Master complex technical challenges: Deep-dive into modern enterprise architectures across AI security, data discovery, classification, DLP workflows, and access analysis to solve high-stakes technical issues.
- Drive complete technical ownership: Take full command of Support Tickets from initial discovery to resolution, acting as the primary technical authority and trusted advisor for our customers.
- Engineer automation and internal tools: Write scripts and build custom diagnostic utilities to eliminate manual troubleshooting steps, streamline investigations, and scale team performance.
- Drive product impact and cross-functional synergy: Partner with Product, Engineering, DevOps, and OCTO teams to feed real-world operational insights into the roadmap, deliver high-fidelity root cause analyses, and ensure efficient resolution of systemic platform issues.
- Elevate documentation and knowledge standards: Scale institutional capability by architecting reusable runbooks and technical guides, while maintaining rigorous case management standards to ensure records remain accurate, actionable, and auditable.
- Pioneer AI-driven support: Integrate modern AI tools and agents directly into daily troubleshooting workflows, refining custom prompts to continually accelerate case resolution and elevate support efficiency.
- Champion customer success: Serve as a high-impact advocate for clients, managing relationships and representing the company with confidence when communicating with technical teams and executive stakeholders.
REQUIRED QUALIFICATIONS:
- Citizenship & Clearance (Non-Negotiable): Must be a U.S. Citizen. Must be able to successfully pass and maintain a federal background investigation (e.g., Public Trust) as required by federal agency customers.
- Location (Non-Negotiable): Must physically reside and work within the Continental United States (CONUS). Offshore or OCONUS remote work is prohibited for this role.
- Education: Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, or a related technical field (or an Associate degree with equivalent practical experience).
- Experience: 5+ years in technical support, escalation engineering, or customer-facing technical roles within SaaS or cybersecurity, with explicit experience supporting Federal, DoD, or FedRAMP-authorized environments.
- FedRAMP & Compliance Domain Knowledge: Deep understanding of NIST SP 800-53 controls, FedRAMP Continuous Monitoring (ConMon), and strict SLA remediation timelines. Direct experience in data security ecosystems (DSPM, IAM, SIEM, CASB, CNAPP, CSPM, or DLP).
- Government Cloud Infrastructure: Hands-on experience supporting enterprise government cloud platforms (AWS GovCloud, Azure Government, or Google Cloud for Government) and strictly enforced identity/authentication protocols (SSO, SAML, OAuth, SCIM, RBAC, MFA).
- Certifications: Must hold a baseline security certification (e.g., CompTIA Security+ or equivalent DoD 8570 compliant certification) to prove foundational federal cybersecurity knowledge.
- Advanced Troubleshooting & Auditing: Strong ability to analyze complex logs, inspect APIs, and write SQL queries. Must be able to troubleshoot and perform root-cause analysis (RCA) while strictly adhering to FedRAMP audit logging and data sovereignty boundaries.
- Scripting & Automation (Immutable Environments): Hands-on experience with Python, Bash, or PowerShell for building custom diagnostic utilities, with an understanding of how to troubleshoot within rigid, version-controlled Federal environments without making undocumented manual changes.
- Tooling & Federal SLAs: Direct experience managing high-stakes cases in enterprise platforms (Zendesk, ServiceNow, Jira, Salesforce). Demonstrated ability to prioritize high-volume workloads based on aggressive, federally mandated vulnerability and incident SLAs.
- Execution & Communication: Exceptional written and verbal communication skills. Must be able to translate complex technical findings for government stakeholders, support engineering teams, and assist with technical narratives for System Security Plan (SSP) updates.
- Availability: Willingness to participate in a scheduled on-call rotation (including evenings, weekends, or holidays) as federal business needs require.
COMPENSATION INFORMATION:
Compensation Range: $100,000-$130,000
The range represents total compensation, and may include incentive for sales roles, equity or benefits, as applicable.
This compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Cyera’s business and other operational considerations.
Final compensation will vary based on seniority and relevance of experience, location, and position requirements.
This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.
BENEFITS - Why Cyera?
- Ability to work remotely, with office setup reimbursement
- Competitive salary
- Unlimited PTO
- Paid holidays and sick time
- Health, vision, and dental insurance
- Life, short and long-term disability insurance
Skills Required
- U.S. citizenship
- Ability to successfully pass and maintain a federal background investigation, such as Public Trust
- Physically reside and work within the Continental United States
- Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, or a related technical field, or an Associate degree with equivalent practical experience
- 5+ years of experience in technical support, escalation engineering, or customer-facing technical roles within SaaS or cybersecurity
- Explicit experience supporting Federal, DoD, or FedRAMP-authorized environments
- Deep understanding of NIST SP 800-53, FedRAMP Continuous Monitoring, and federal SLA remediation timelines
- Experience with data security ecosystems such as DSPM, IAM, SIEM, CASB, CNAPP, CSPM, or DLP
- Hands-on experience supporting AWS GovCloud, Azure Government, or Google Cloud for Government
- Experience with SSO, SAML, OAuth, SCIM, RBAC, and MFA
- Baseline security certification such as CompTIA Security+ or equivalent DoD 8570-compliant certification
- Ability to analyze logs, inspect APIs, write SQL queries, troubleshoot complex issues, and perform root-cause analysis
- Hands-on experience with Python, Bash, or PowerShell for diagnostic automation
- Experience managing enterprise cases in Zendesk, ServiceNow, Jira, Salesforce, or similar platforms
- Ability to prioritize high-volume workloads according to federal vulnerability and incident SLAs
- Exceptional written and verbal communication skills, including translating technical findings for government stakeholders
- Ability to assist with technical narratives for System Security Plan updates
- Willingness to participate in scheduled on-call rotations, including evenings, weekends, or holidays
Cyera Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cyera and has not been reviewed or approved by Cyera.
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Fair & Transparent Compensation — Pay is considered competitive across roles, with posted salary bands and strong base/OTE signals in key functions. Visible ranges and attractive totals in senior engineering and sales reinforce a compelling cash foundation.
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Equity Value & Accessibility — Equity via RSUs/options is positioned as a meaningful part of total rewards with notable upside potential. An employee tender offer program enables liquidity on vested shares, improving practical access to equity value.
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Wellbeing & Lifestyle Benefits — Perks span meal stipends, stocked kitchens, commuting support, wellness programs, and remote office reimbursements. Additional supports like learning stipends and flexible workspace memberships add everyday utility.
Cyera Insights
What We Do
Our platform gives organizations a complete view of where their data lives, how it’s used, and how to keep it safe, so they can reduce risk and unlock the full value of their data, wherever it is. Backed by more than $1.7 billion in funding from top-tier investors including Accel, Blackstone, Coatue, Cyberstarts, Georgian, Lightspeed, and Sequoia, Cyera’s unified data security platform helps businesses discover, secure, and leverage their most valuable asset - data - and eliminate blind spots, cut alert noise, and protect sensitive information across the cloud, SaaS, databases, AI ecosystems, and on-premise environments.
Why Work With Us
Cyera's culture focuses on growth - for our employees, for our customers, and for our business. Our team is a collaborative, empowering group of innovators looking to make a lasting impact. We offer flexible work options, an unlimited vacation policy, and are dedicated to making our team successful.
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