Gastite delivers innovative solutions through our core values of safety, quality, people, and customers. We commit ourselves to ensure inclusion, integrity, and excellence as we prosper in all aspects of our business.
Job DescriptionGastite delivers innovative solutions through our core values of safety, quality, people, and customers. We commit ourselves to ensure inclusion, integrity, and excellence as we prosper in all aspects of our business.
Primary Responsibilities:
The Technical Service Engineer is based in the Portland office and serves as the primary liaison between internal teams and field staff. This role provides timely technical support, training, and customer assistance while helping maintain safety and compliance. Most work (about 60–70%) is office-based, with 30–40% travel for hands‑on support, training, and basic field investigations.
- Provide technical support to customers and field staff by answering product questions and guiding them through basic troubleshooting.
- Assist with on‑site visits to observe installations, deliver introductory training, and support product demonstrations.
- Learn product designs, applications, and industry requirements to confidently explain product use.
- Document support calls, questions, and solutions to help build team knowledge and improve processes.
- Work with management to support product investigations and follow up on reported issues.
- Contribute to updating training materials and help present training sessions for customers and internal staff.
- Share recurring questions or field trends with Engineering, Quality, Customer Service, and Operations to support product improvements.
- Follow company safety procedures and begin learning relevant codes and standards used in HVAC/R and plumbing applications.
- Demonstrate mechanical aptitude and a willingness to build industry knowledge over time.
- Comfortable with regular travel for training and site visits.
Qualifications
Skills Required:
- Microsoft Office and CAD software
- Strong communication skills
- HVAC/R and plumbing, contracting, and industry experience
- Frequent domestic travel required, infrequent international travel
Education & Experience preferred:
- AS Engineering or equivalent through relevant work experience
- 2-6 years of relevant experience with HVAC/R
Additional Information
This list of duties and responsibilities is not intended to be exhaustive. As business needs change, additional duties or responsibilities may be added or removed. Gastite employees are expected to be team players and have a willingness to assist in other tasks on an as-needed basis.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)
Skills Required
- Microsoft Office proficiency
- CAD software proficiency
- Strong communication skills
- HVAC/R, plumbing, contracting, and related industry experience
- Associate degree in Engineering or equivalent relevant work experience
- 2–6 years of relevant HVAC/R experience
- Mechanical aptitude and willingness to develop industry knowledge
- Ability to travel frequently domestically and occasionally internationally
What We Do
For over 170 years, Smiths Group has been pioneering progress by engineering a better future. We serve millions of people every year, to help make the world safer, more energy efficient and productive, and better connected, across four global markets: Energy, General Industrial, Safety & Security, and Aerospace & Defence. Listed on the London Stock Exchange, Smiths employs more than 15,000 colleagues in over 50 countries. For more information visit www.smiths.com. We're looking for people with curious minds. Who want responsibility and relish a challenge. Whether you're an experienced professional or just starting out, our global scale and focus on growth means we have some great career opportunities for you. There's never been a better time to join Smiths.
