Top Tech Support Jobs

Provide tier-2 technical support for a construction-focused SaaS: diagnose issues via logs and dashboards, reproduce problems in sandboxes, troubleshoot QuickBooks Online integrations, escalate reproducible bugs to engineering, manage long-running cases, and produce troubleshooting documentation and Help Center content.

Provide technical support for enterprise video management: troubleshoot/debug issues, write automation scripts, build and configure servers, test cameras and network hardware, create knowledge base content, and work directly with integrators and customers. May perform on-site troubleshooting and limited travel; collaborate with product teams to report bugs and improve products.

Provide Tier 2 technical support for merchants by investigating API logs, webhooks, and platform issues. Troubleshoot payments, shipping, customs, and integrations, liaise with Product and Engineering, join merchant calls, and create documentation to improve support processes and reduce future incidents.

Provide technical and field support for packet microwave and millimeter-wave radio systems used in 4G/5G transport. Troubleshoot RF and networking issues, supervise installations, train customer engineers, perform IT/desktop support tasks, and document activities using Microsoft Office and SQL.

As a Decision Support Technical Product Specialist, you will resolve complex customer issues, analyze data with SQL, and collaborate with teams to improve solutions and customer experience.

Provide technical support, assist with event setups and hardware deployment, check inventory, and perform equipment configurations as directed.

The Technical Support role involves installing, maintaining, and troubleshooting hardware and software for PCs, MACs, and networked systems, while providing superior customer service and essential help desk support.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.

Provide technical support, equipment setup, and inventory management. Handle hardware/software configurations and assist with event setups in a fast-paced environment.

Provide world-class email support to customers, investigating and resolving issues, maintaining product knowledge, and collaborating across departments.

The Senior Industrial Technical Support Specialist provides advanced technical support to dealers, mentors staff, and resolves complex technical issues related to generators.

Provide L2 technical support and deskside services for Windows endpoints and Microsoft cloud identity/productivity platforms. Manage device imaging, enrollment, Intune/Endpoint Manager policies, app deployments, patching, BitLocker, hardware break/fix, IMACs, and basic AV/meeting-room support. Document work in ITSM, follow ITIL 4 practices, maintain asset inventory, and escalate to L3/vendors when required.

The Technical Support Representative provides frontline support, resolving client inquiries through phone, chat, and case channels, and ensuring documentation and follow-through on cases.

Lead the Technical Support Engineering team to maintain and maximize ShotLink system uptime. Oversee server, network, cloud, and application troubleshooting; create monitoring, alerts, dashboards, and automation; provide second-level support; manage staff development, budgets, vendor interfaces, and on-call operations.

Provide level 2/3 technical support for fulfillment center operations: troubleshoot desktops, tablets, networks, scanners, printers, rack/unrack network/server equipment, manage IT inventory, create documentation, support deployments, and collaborate with remote network and operational teams.

Provide technical support to B2B clients across managed IT, networking, VoIP, cabling, and system administration. Troubleshoot, repair, and maintain on-premise and hosted voice and IT solutions, deliver excellent client experiences, and participate in training and team collaboration.

Lead global enterprise storage technical support teams, own resolution of critical escalations, drive operational excellence and process improvements, partner with R&D and product, coach managers and senior engineers, prioritize resources to maximize customer satisfaction and business impact.

Provide enterprise-level technical support for Amplitude: troubleshoot, diagnose, and resolve customer issues via email/chat, escalate complex tickets, maintain SLAs and on-call rota, collaborate with Customer Success, Product, and Engineering, create/update documentation, and improve support processes to drive customer adoption and data trust.

Lead and manage a technical support team to ensure SLA performance, ticket triage, escalation handling, and knowledge base maintenance. Act as senior escalation for complex technical, integration, and infrastructure issues, partner with Engineering/Product to reduce MTTR, coach and develop staff, support implementations and go-lives, and travel to customer sites as needed.

Provide technical support for precision measuring products and software, assist internal departments and end users, and handle inquiries and product claim processes.

Provide onsite support to DARPA's Microsystems Technology Office, managing projects, analyzing risks, coordinating meetings, and ensuring compliance with best practices.

The Technical Support Engineer will provide technical assistance and troubleshooting for UFACTORY's robotic arms and their software, enhance technical documentation, and support customer inquiries regarding SDK and APIs.

The Director oversees executive support and conferencing, ensuring seamless technology experiences for C-Level executives and VIPs through proactive monitoring, high-touch service delivery, and flawless execution of high-stakes meetings. They lead a specialized team, utilize advanced technical knowledge, and drive continuous improvement in executive digital environments.

L2 Technical Support Engineer owns escalated in-store device cases end-to-end: troubleshoot Linux-based edge devices, networking, cloud connectivity, and Salesforce case data; support new-store rollouts and BAU fleet health; run/adapt diagnostic scripts; document findings, contribute runbooks, and escalate to L3 with clear artifacts.

The role involves diagnosing and repairing complex Electro Mechanical equipment, ensuring operational quality, and maintaining customer satisfaction through effective problem resolution and support.