Top Tech Support Jobs

Provides technical support to managed IT services customers by responding to and resolving requests, troubleshooting technology issues, assisting with technology use, coordinating vendors, maintaining documentation, and identifying ticket trends. The role emphasizes customer satisfaction, communication, follow-up, and developing technical support skills in a professional environment. The internship requires approximately 15–25 hours weekly, Monday through Friday during business hours.

Provides regional technical support for AVEVA Pipeline Simulation products, troubleshooting complex customer software issues, reproducing defects, researching workarounds, and coordinating solutions with Development. Documents cases, supports junior engineers, delivers customer and internal training, creates technical knowledge materials, and presents at conferences. Requires pipeline simulation expertise, engineering knowledge of thermodynamics, fluid dynamics, and hydraulics, strong communication, customer service skills, and 5–15% travel.

Provides desktop and technical support to end users across multiple bank locations. Installs, configures, tests, repairs, and troubleshoots hardware, operating systems, applications, printers, and software. Responds to support requests through phone, email, chat, and web inquiries; logs, prioritizes, resolves, and escalates help desk tickets. Performs diagnostics and root-cause analysis, documents solutions, trains users, maintains confidentiality, and supports BSA-related duties.

Provides second-level technical support for infrastructure, end-user devices, applications, systems, networking, security, and service management. Resolves moderately complex incidents, supports customer needs, leads help desk efforts, and implements small technology projects and service improvements. Trains first-level support teams, analyzes issue trends, contributes to metrics reporting, advocates for customers, and collaborates with internal teams to prevent recurring problems and minimize customer impact.

Provides enterprise IT service desk support for software, hardware, operating systems, networks, mobile devices, and related services. Assesses, troubleshoots, resolves, documents, and escalates incidents and service requests while maintaining ownership through resolution. Uses ServiceNow or comparable platforms, applies ITIL practices, monitors service-level performance, communicates with customers and technical teams, maintains knowledge resources, and supports continuous improvement across a government enterprise environment.

Provides senior technical support for hosted Vocera solutions, investigating and resolving customer issues, managing communications and expectations, escalating complex problems, reviewing product documentation, reporting defects, advocating supportability, and assisting with solution design and implementation. The role requires collaboration across teams, customer-facing technical expertise, and familiarity with system administration, virtualization, authentication, databases, and SQL.

Provides senior technical support for hosted Vocera solutions, investigating customer issues, coordinating communications, escalating complex problems, reporting defects, reviewing releases, and supporting solution design and implementation. The role requires customer-facing troubleshooting, issue management, product supportability advocacy, and collaboration across teams. It is hybrid in Fort Wayne, Indiana, with occasional on-call work and approximately 10% travel.

Provides technical product support and training to B2B distributors and suppliers through phone, chat, and email. Troubleshoots issues with digital products, software, search tools, CRM, ordering, mobile, and website platforms; promotes self-service resources; resolves escalated inquiries; supports first-contact resolution; and identifies opportunities for new product features. The role requires accurate data entry, professional communication, and two to three years of technical support or call center experience.

Administer and integrate Army training environments, servers, networks, virtualization, storage, simulations, collaboration tools, and ARCHER/JLCCTC capabilities. Prepare and operate distributed exercises, provide tier-III technical support, maintain cybersecurity and configuration compliance, manage backups and recovery, develop automation and software enhancements, and document and train users. The role may also involve GIS visualization, technical leadership, and worldwide travel or deployment in support of training events.

Provides technical customer support by troubleshooting GitHub repositories, CI/CD pipelines, integrations, logs, code, and configurations. Owns support tickets through resolution, assists with onboarding and implementation, identifies recurring issues, creates documentation and internal tooling, and partners with Engineering, Product, Customer Success, and Sales to improve customer outcomes and product reliability.

Leads technical support for conveyor equipment by managing customer inquiries, troubleshooting issues, coordinating internal engineering, service, and parts resources, and escalating problems as needed. Handles warranty requests, service and installation quotes, purchase orders, field changes, technical bulletins, SOPs, and root-cause analyses. Requires strong analytical, communication, decision-making, and relationship-building skills in office and manufacturing environments, with periodic travel.

Operate, maintain, and troubleshoot networked simulators and training systems for military exercises. Perform preventive maintenance, hardware installs, software deployment, configuration management, and support live/virtual/constructive training. Provide Tier 1-3 troubleshooting, documentation, training to operators, and participate on an Agile Scrum team. Support system lifecycle, ATO compliance, and occasional travel for installations and exercises.

Provides technical sales support for mechanical seals and supply systems by analyzing equipment data, selecting solutions, estimating costs, preparing quotations, answering customer questions, and supporting negotiations and order execution. Coordinates with sales, production, and internal departments, resolves technical issues, reviews material substitutions and design specifications, visits customers, and trains stakeholders on products.

Provides advanced technical support for KLA semiconductor equipment when field teams cannot resolve issues. Troubleshoots complex hardware and software integration problems in wafer film and CD metrology systems, collaborates with specialists to restore equipment functionality, documents troubleshooting processes and technical findings, and prepares service reports and presentations. The role requires strong diagnostic and analytical skills, communication abilities, Microsoft Office proficiency, and potentially project management expertise.

Provides technical project management support for DoD and intelligence community programs at NASIC. Responsibilities include overseeing C5ISR and IT programs, managing cost, schedule, performance, requirements, acquisitions, contracts, deliverables, resources, and risks. The role coordinates with external agencies, facilitates intelligence R&D exchanges, supports data integration, and briefs senior leaders. Work is conducted onsite at Wright-Patterson AFB and requires U.S. citizenship, a Top Secret/SCI clearance, a bachelor’s degree, and five years of relevant experience.

Provides remote and on-site technical support for complex radar, surveillance, electro-mechanical, computer, software, and networked systems. Diagnoses, troubleshoots, repairs, and debugs issues; escalates design and software defects; supports installations and customer training; and builds long-term customer relationships. Requires domestic and international travel up to 25% annually.

Supervise and develop a technical customer support team while owning staffing, quality, service levels, training, certifications, escalations, and customer satisfaction. Drive pre- and post-sales performance, technical troubleshooting capabilities, self-service improvements, and cross-functional issue resolution. Use support analytics, AI tools, and root-cause analysis to improve efficiency, reduce repeat contacts, and prevent recurring customer issues. The role requires hands-on support during peak periods and on-site availability in Diamond Bar, including some evenings, weekends, and holidays.

Provide Tier II/III technical support for enterprise SaaS customers, troubleshooting API integrations, accounting workflows, configurations, reports, and dashboards. Collaborate with Customer Success, QA, Product, and Engineering to reproduce bugs, test fixes, document resolutions, and communicate releases. Build customer reporting solutions using OData APIs, Power BI, Excel, and VBA while maintaining technical documentation and knowledge resources.

Provide technical support for Factory’s developer platform by resolving customer architecture, performance, recovery, security, and operational challenges. Advocate for customer needs with product and engineering teams, develop diagnostic and automation tools, create deployment and operational playbooks, and build scalable processes and dashboards. The role requires programming, production environment administration, strong communication, troubleshooting ability, adaptability, and collaboration.

Provides advanced technical support for complex software products, managing escalations, diagnosing issues through logs and databases, validating bug fixes, and documenting solutions. The role develops test environments, collaborates with R&D, reports product readiness, supports releases, trains team members, and communicates consistently with customers and partners.

Own Level 2 technical support escalations for AI infrastructure customers. Diagnose Linux hosts, GPUs, Kubernetes workloads, Slurm scheduling, storage, networking, and distributed workloads using logs and telemetry. Communicate findings to customer engineers, create runbooks and diagnostic tools, document recurring issues, coordinate hardware remediation, support account health, and participate in on-call coverage.

Provides tier-one technical and clinical support for ZOLL medical products through phone, email, and fax. Responsibilities include resolving customer inquiries, documenting complaints in a tracking system, following up on cases, researching solutions, creating process documentation and technical tips, supporting departmental shipping and receiving, and participating in occasional evening or weekend on-call coverage. Requires customer-facing technical support experience, strong communication, problem-solving, organization, and Microsoft Office skills.

Provides Tier I and Tier II technical support for medical device products through phone and email. Resolves customer and sales representative inquiries, documents claims in Oracle, escalates complex issues, mentors junior representatives, performs research, and provides occasional on-call, customer-site troubleshooting, installation, and emergency support.

The Technical Support Engineer will provide technical assistance and troubleshooting for UFACTORY's robotic arms and their software, enhance technical documentation, and support customer inquiries regarding SDK and APIs.

The job description provides no specific responsibilities, work experience requirements, education preferences, technologies, travel expectations, or clearance requirements. The role appears to be a technical support position, with training, professional development, mentorship, and standard healthcare and retirement benefits offered.