Top Tech Support Jobs

The Customer Operations role focuses on ensuring seamless support operations for enterprise customers during onboarding, collaborating with various teams, creating training materials, and improving support processes.

The Technical Support Specialist will provide exceptional support in media and entertainment, addressing customer issues, training, and driving product improvements while mentoring the support team.

The Technical Support Engineer provides technical support for property management solutions, troubleshooting issues, educating customers, and collaborating with teams for complex challenges.

The Technical Support Engineer will help customers integrate Fin, resolve technical issues, and enhance the overall user experience. They will communicate efficiently, debug complex problems, and collaborate with product teams to improve the product based on customer feedback.

Provide technical support across channels, resolve inbound issues, manage tickets and SLAs, collaborate with Product and Engineering, build playbooks/SOPs, use data to drive improvements, and become an expert on the Orb billing platform.

Provide technical support for the Alio/LINQ ERP suite to K–12 district customers via phone, email, and chat. Troubleshoot issues, document cases in Salesforce, report defects/enhancements, create training materials, and collaborate cross-functionally to resolve customer problems.

Provide desk-side hardware and software support, video conference and basic network help, and handheld device support. Perform Tier 1/2 troubleshooting for desktops, laptops, printers, scanners, projectors, and firm applications; create/update helpdesk tickets; assist engineers and participate in on-call/after-hours support.

Provide remote technical support for HP commercial high-end printers (PageWide XL, Latex, UV), troubleshoot hardware/software, use remote access and ticketing systems, meet SLAs, de-escalate and prioritize customer and reseller issues to minimize downtime.

Provide remote, phone, and onsite IT support resolving user issues across desktops, servers, networks, Exchange, Citrix, and mobile devices. Maintain asset inventory, track tickets, support upgrades, manage VMware servers and MDM, assist with LAN/WAN connectivity, and share responsibility for network security and after-hours support.

Provide on-site IT support across five Houston offices: install/configure hardware, OS and applications; monitor and maintain systems and networks; troubleshoot and repair hardware/software faults; set up user accounts; replace parts; prioritize multiple tasks.

Lead workplace transition activities for Avesis integration, manage support operations, troubleshoot technical issues, and ensure service improvements.

The Technical Support Associate provides software support, troubleshooting, and incident management documentation while delivering customer service at client locations.

This role involves troubleshooting network issues in EX/QFX switching, mentoring team members, coordinating with engineering, and managing escalations.

Provide Tier 1 technical support for internal and external users via ServiceNow and phone. Troubleshoot Windows and macOS systems, Office365, printers, mobile devices, Exchange/Active Directory issues; use remote access tools, escalate to Tier 2, maintain documentation, perform end-user training, handle on-call rotations and equipment shipments, and deliver quality customer service.

Provide phone/email/shift-based technical support: diagnose, troubleshoot, and resolve software and hardware issues; escalate when needed; document knowledge base articles; meet SLAs and produce reports. Support includes nonstandard hours and customer-facing interaction.

Provide technical application support for law enforcement customers: troubleshoot and resolve software, data export, network and workstation issues; configure environments; perform installations and COMM server/TSA configurations; develop training materials; collaborate with Engineering, Product, and Sales to improve deployments and support processes; participate in product launch and customer deployment planning.

Provide first- and second-line technical support for iPage/CoreSource and Ingram ordering applications. Troubleshoot customer issues via phone, email, and Zendesk; document incidents; perform password resets, EDI integration testing, FTP/webservice use, and Excel data tasks. Escalate complex issues and maintain SLA adherence.

Provide APAC coverage as a Technical Support Engineer, performing deep root-cause debugging across full stacks, troubleshooting Sentry SDKs, and building agentic tooling and deterministic automated support paths using LLM orchestration and system APIs. Act as a technical consultant to enterprise customers and bridge product teams with engineering feedback.

Serve as first point of contact for technical issues, diagnose and troubleshoot problems, document procedures and resolutions, collaborate with engineering to escalate and resolve incidents, and participate in on-call rotations supporting the Cognigy.AI platform.

Provide desktop technical support to end users: troubleshoot software/hardware issues, respond to tickets and calls, install/configure Windows and Office software, manage Office 365 accounts, perform baseload imaging, maintain peripherals, and document/resolve incidents while delivering Five Diamond customer service.

As a Technical Support Engineer, you will troubleshoot mechanical issues, provide solutions, and ensure client satisfaction while collaborating with the development team.

Act as first-line technical support for customers: triage and resolve tickets, create product rules, monitor product performance with SQL/BI tools, surface insights to Product/Data/Engineering, and document troubleshooting processes.

Provide customer support via email, chat, phone, and video; diagnose and resolve software, hardware, mobile app, and integration issues; reproduce and document bugs; liaise with Engineering, QA, and Professional Services; create customer and internal documentation and training; and improve support processes to increase team efficiency.

As a Technical Support Engineer, you will investigate technical issues, diagnose problems, communicate solutions to customers, and improve support processes and documentation.

The Senior AWS Support Engineer will manage complex AWS cases, mentor junior engineers, troubleshoot issues, improve support processes, and create documentation.