Top Tech Support Jobs

Provide technical leadership for escalated HVAC/refrigeration/controls field issues, warranty administration, and complex root-cause investigations. Coach and guide support staff, coordinate cross-functional corrective actions, approve complex warranty/repair decisions, perform field commissioning and inspections, develop technical resources and training, monitor support metrics, and support product launches and continuous improvement initiatives.

Provide technical and compliance support for cGMP biomanufacturing operations: lead incident response, support tech transfer and process scale-up, author and oversee batch documentation, analyze process data, drive equipment/process improvements, manage deviations/change controls/CAPAs, serve as SME and coach team members, and collaborate with cross-functional teams to ensure compliant, right-first-time batch delivery. On-call and 100% onsite in Madison, WI.

Provide first-line technical support for merchants: triage and resolve issues across invoicing, payments, integrations (QuickBooks, NetSuite, Stripe), and data workflows; escalate to Engineering; identify recurring issues; create documentation and merchant education; collaborate with Customer Success, Product, and Contract Operations. Will handle high ticket volume and provide some out-of-hours coverage.

Provide escalated remote and onsite IT support across multiple client environments. Troubleshoot Windows, macOS, networking, servers, cloud services, and Datto/backup systems. Configure and maintain Windows Server and Hyper-V, SonicWall firewalls, switches, access points, Microsoft 365/Intune, and on-prem SharePoint. Mentor Level I technicians, document work in Autotask, and maintain client-facing communication and process documentation.

Provides administrative and program-operations support for federal infectious-disease, genomics, bioinformatics, and microbiology research teams. Responsibilities include tracking milestones and deliverables, preparing reports, maintaining records, coordinating travel and procurement, arranging sample shipments, formatting technical documents, scheduling meetings, and coordinating with scientific, security, logistics, and government stakeholders. The role requires protecting sensitive information and supporting domestic and international activities.

Develops accurate quotes for custom wire, cable, and assembly products by analyzing customer requests, technical drawings, BOMs, and specifications. Collaborates with Sales, Engineering, Manufacturing, Quality, and suppliers to confirm feasibility, pricing, and lead times. Uses AutoCAD and internal systems to model solutions, maintains quote records, and delivers timely estimates while managing multiple deadlines.

Provide front-line technical support to fintech/SaaS customers on the Pacific/Mountain time zones. Troubleshoot technical issues, interpret logs, escalate product feedback, and collaborate with Delivery, CS, Engineering, and Product teams to improve platform adoption and customer experience.

Provides frontline technical support for medical ultrasound devices through inbound calls and emails. Troubleshoots field failures, creates service cases, problem reports, and RMAs, follows up on device returns, and documents complaints under quality standards. Conducts pre- and post-sale technical calls, gathers voice-of-customer insights, updates procedures, and collaborates with accounting, regulatory, logistics, supplier quality, and engineering teams.

Provide on-site technical support for Hyperconnect VOIP: troubleshoot call quality (packet loss, jitter, latency), diagnose browser and device issues, use tools like Wireshark and browser dev tools, escalate VOIP bugs to engineering, document solutions, and participate in rotating shift coverage to ensure service reliability.

As a Technical Support Engineer at Axon, you will troubleshoot and resolve technical issues in a complex SaaS environment, collaborating with cross-functional teams to ensure operational excellence and customer satisfaction.

Provide Tier-2/3 technical support for the Axon 911 SaaS platform: troubleshoot complex network, VoIP, and cloud issues, manage escalations, monitor system health, document solutions, and collaborate with engineering and customer teams to ensure reliability and customer satisfaction.

The Helpdesk Lead - Technical Support manages complex user issues, supports Microsoft 365 services, mentors staff, and oversees helpdesk operations for operational effectiveness.

Provide technical support for PC and mobile hardware and software, install and troubleshoot Microsoft Windows, and engage with customers using Spanish.

The Technical Support Specialist resolves connectivity issues for stores, guides non-technical staff, documents solutions, and ensures smooth operations.

Provide L3 engineering support for power electronics converters, perform detailed analyses, and write troubleshooting guidelines while collaborating with teams to resolve technical issues.

The Technical Support Specialist manages customer incidents, coordinates resolution with global teams, and ensures high customer satisfaction by acting as the central contact during service disruptions.

As a Dynamic PC Support Technician, you'll troubleshoot and repair client desktops and laptops, provide customer support, manage service calls, and ensure asset control according to guidelines.

Provide support for desktop and laptop repairs, troubleshoot technical issues, manage service calls, and ensure customer satisfaction.

The Dynamic PC Support Technician provides technical support for desktops and laptops, troubleshooting issues, and ensuring customer satisfaction while adhering to service level agreements.

The Dynamic PC Support Technician provides technical support for desktops and laptops, addressing client technical issues and ensuring customer satisfaction with service delivery.

The Dynamic PC Support Technician provides customer support for desktops and laptops, troubleshooting technical issues and ensuring timely service delivery to clients.

Provide Tier 2 helpdesk escalation support: diagnose and resolve complex hardware, Windows OS, network, application, and mobile device issues. Manage configuration, patching, monitoring, and day-to-day operation of client/server/storage/network systems. Maintain documentation, assist with disaster recovery, recommend upgrades, and produce reports for management.

Provide advanced remote technical support for Ion Chromatography, Sample Preparation, LC/HPLC, and DIA instruments. Troubleshoot hardware, software, and applications using remote diagnostics; collaborate with field service, R&D, product management, and manufacturing to resolve issues, support product introductions, and improve remote resolution while delivering excellent customer service.

The Technical Support Intern will assist in device handling, inventory tracking, and deployment support while learning about payment terminals and CRM systems.

The Full Line Sales Representative will manage an Orthopaedics territory, driving revenue and market share, providing clinical support, and building relationships with medical professionals.