Top Tech Support Jobs

Provide technical support and customer service for equipment and services, troubleshoot issues, and assist team members in resolving problems through effective communication.

This role involves providing technical support at customer sites, handling escalations, system installations, and analyzing performance metrics. Collaborates with engineering teams and generates documentation for improvements and support plans.

Provide analytical and operational support to technical service teams by monitoring performance metrics, managing service data, troubleshooting issues, maintaining documentation and knowledge-base articles, updating ERP and ticketing systems, coordinating customer communications on non-critical issues, and participating in continuous improvement initiatives using Lean/Six Sigma principles. Work a 12-hour rotating schedule with on-call duties to improve service efficiency and customer experience.

Provide enterprise-grade technical support for Legion's WFM SaaS: troubleshoot and reproduce issues across web and mobile, manage escalations to engineering, support integrations and APIs, own Zendesk/Jira tickets within SLAs, create knowledge-base content, mentor other support engineers, and maintain product/configuration expertise (including Workato familiarity).

Provide front-line technical and product support to customers, troubleshoot issues, collaborate with engineering and product teams, create and improve support documentation, and use AI-assisted tools to increase response efficiency and quality.

Provide technical support and quality assurance for DataDivers systems and APIs: manage Zendesk tickets, run SQL queries to validate and correct data, review court documents, process dispute requests, and maintain documentation.

Provide front-line technical support to dealers, distributors, and internal teams for Siteworks equipment. Manage high-volume inquiries, diagnose mechanical and electrical issues using schematics and diagnostic tools, support order management in SAP, identify parts, escalate product issues to engineering, and occasionally perform field work and on-call support.

Contract Helpdesk Specialist / Junior Systems Administrator providing Tier 1–2 end-user support and foundational systems administration focused on Microsoft 365. Tasks include provisioning and imaging laptops, managing M365 accounts and mailboxes, administering Entra ID/Active Directory, troubleshooting Teams/SharePoint/OneDrive/Outlook, and assisting with VPN/Wi‑Fi and device MDM.

As a Technical Support Engineer at Nooks, you'll provide empathetic user support, troubleshoot technical issues, and collaborate with teams to enhance the user experience on a B2B SaaS platform.

Provide timely phone and written technical support for an autonomous endpoint management platform: troubleshoot and reproduce issues, follow up with customers, build internal knowledge articles, escalate confirmed problems, and participate in customer meetings to ensure product functionality.

Provide administrative and technical support to the LSI APMSE and deputy: run and document meetings, track action items, manage calendars, coordinate staffing and financial planning, maintain SharePoint/contractor systems, track CDRLs and airworthiness artifacts, support flight clearance and NAVAIR tool usage, and produce briefs and reports to leadership.

Provide technical assistance and support for Steinway family pianos. Responsibilities include troubleshooting, warranty authorizations, customer inquiries, and assisting with factory tours.

Provide customer-facing training, implementation, troubleshooting, and support for the Data Repository SQL database within MEDITECH's EHR. Act as primary customer contact, research and resolve software and database issues, configure and service the application, create documentation, communicate with stakeholders, train users, and mentor peers while managing projects to quality standards.

Provide hands-on and remote technical support for DoD networked systems, troubleshoot hardware/software/network issues, support field/shipboard installation and sustainment, perform updates and configuration management, maintain documentation, and assist training and process improvement.

Provide Tier 2 helpdesk escalation support including diagnosis, troubleshooting, configuration, and maintenance of Windows systems, client/server/storage/network and mobile devices. Manage patches, document issues, assist in capacity planning and disaster recovery, recommend upgrades, and provide reports to management.

Supervise the in-office Technical Support team, manage daily operations and schedules, use Salesforce and ticketing tools to track performance, onboard and train staff, review tickets for quality, handle escalations and customer calls, and foster a collaborative team environment.

The QA Specialist provides quality support for onboarding new clients and ensures compliance with QA principles in a regulated manufacturing environment, including the review of documentation and supporting project timelines.

The AI-Native Technical Support Engineer will handle customer support for NavPro, using AI tools to resolve issues, document incidents, and improve support workflows. Responsibilities include diagnosing technical issues, escalating to engineering when necessary, and maintaining a knowledge base.

Provide Tier I support as the initial contact for inbound calls and emails, triage and document incidents in the ticketing system, resolve or escalate issues per SLA, use remote desktop tools, collaborate with vendors and coworkers, maintain KPIs and internal documentation, participate in on-call rotation, and occasionally travel to Miami client sites.

Provides phone support to customers for hardware-related problems, assists with installations, and documents actions taken to resolve issues.

Provide 24/7 technical support for the NAIMES program at FAA ATCSCC: troubleshoot desktop, software, and infrastructure issues; create and manage trouble tickets; coordinate escalations and deployments; validate system integrity; perform account maintenance; document shifts and procedures; and train stakeholders on SUA/NOTAM processes.

The Technical Support Engineer installs, configures, and supports proprietary meter testing software, providing customer training and handling technical issues. Responsibilities include coordinating with sales and IT, performing installations, and ensuring compatibility between hardware and software.

Provide phone, email, and web technical support for Brocade/Broadcom OEMs and customers. Troubleshoot SAN and networking issues, analyze protocol traces, document service requests, replicate problems in lab, define resolution plans, and collaborate with global teams to close incidents and improve support processes.

Provide end-to-end technical support for B2B and B2G customers, troubleshoot product, API, and data issues, manage tickets and SLAs, collaborate with Product/R&D, and support onboarding and training to resolve complex technical and compliance-related problems.

The Customer Operations role focuses on ensuring seamless support operations for enterprise customers during onboarding, collaborating with various teams, creating training materials, and improving support processes.