Top Tech Support Jobs

Directs complex agency-wide software implementation, technical training, online learning system administration, and technology policy development. Oversees more than 25 virtual technical courses, instructional materials, instructor scheduling, training requests, LMS operations, course data, and implementation-support units. Provides senior technical leadership for complex software functions and multidisciplinary projects while supervising training and implementation teams.

Provides phone-based technical support for pool equipment, troubleshooting pumps, heaters, filters, and automation systems. Diagnoses issues, guides customers through resolutions, determines when field service is needed, and coordinates with technicians. Maintains call and service records, answers product usage and maintenance questions, and collaborates with sales, engineering, product management, and field support. The hybrid role requires strong communication, problem-solving, technical documentation, and customer service skills.

Serves as the liaison among ETO, military services, Combatant Commands, and enterprise stakeholders. Maintains accurate executor, capability, requirement, priority, and operational-status data in UMM tools; coordinates validation and deconfliction; facilitates information exchange; develops dashboards, reports, briefings, and visual products; supports governance and requirements gathering; and advises leadership on operational gaps, data strategy, training, and tool improvements.

Provides hands-on technical support for semiconductor equipment escalations, troubleshooting complex system-performance issues at customer sites. Develops action plans, analyzes system data, documents best-known methods, writes technical reports, trains support personnel, and partners with engineering and field teams on sustaining and reliability improvements. The role supports advanced panel-process platforms and OSAT customers, requires clean-room work, and includes travel and extended customer-site deployments.

Provides technical and operational support to clinicians delivering virtual behavioral healthcare. Troubleshoots access, authentication, connectivity, remote access, and clinical application issues; coordinates incident response and escalations; maintains downtime procedures, partner configurations, knowledge resources, and support workflows; tracks service metrics and recurring issues; and collaborates with clinical, IT, implementation, training, and client-success teams to improve service continuity and clinician readiness.

Lead Tier 1 and Tier 2 technical customer support teams, coaching employees and managing service quality, staffing, workflows, and support metrics. Partner with Product, Engineering, QA, Customer Success, and Implementation to resolve recurring issues and improve the product. Develop an AI strategy for ticket triage, knowledge management, quality assurance, analytics, and workflow efficiency. Own hiring, team development, process improvement, knowledge management, and cross-functional customer outcomes.

Supports intelligence-community cyber operations by conducting technical targeting, internet research, and analysis of large datasets to develop actionable leads and enable CNE access and exploitation projects. Coordinates with mission centers, field stations, technical partners, sponsors, USG organizations, and IC stakeholders. Prepares targeting packages, project summaries, requirements, correspondence, and briefings for technical and nontechnical audiences.

Provide advanced technical support for Rain's payments platform: troubleshoot APIs and integrations, read logs and run SQL queries, own incidents in 24x7 coverage, communicate with partners and internal teams, produce documentation and troubleshooting guides, and feed product and engineering insights to improve systems and roll out features.

Own customer infrastructure support tickets from initial response through resolution while meeting SLAs. Diagnose Linux-based GPU cluster issues, troubleshoot access, storage, networking, containers, drivers, billing, and account problems, and coordinate escalations. Execute and improve runbooks, document solutions, maintain customer and internal documentation, communicate clearly under pressure, and participate in on-call coverage across time zones.

Maintains IBML FUSiON 8400 scanners at IRS service centers through daily cleaning, inspection, preventive and remedial maintenance, consumables management, troubleshooting, upgrades, and post-maintenance testing. Coordinates with IRS IT, manufacturer technicians, and contractor management; documents activities in SharePoint, provides reports, communicates equipment status, and supports training and transition activities.

Provide front-line phone and web-portal support to strategic healthcare clients. Triage, document, and resolve technical and billing/revenue-cycle issues; escalate to internal teams as needed. Maintain professionalism, meet team metrics, and assist with projects assigned by management.

Provides real-time technical support to residential internet, TV, and phone customers through phone, chat, and email. Troubleshoots connectivity, router, home networking, provisioning, and portal account issues; guides customers through solutions, documents interactions, and aims to resolve problems without technician visits. The role requires clear communication, empathy, multitasking, reliability, and availability for on-site, full-time weekend-inclusive shifts.

Provide technical support in a 24/7 Network Operations environment by troubleshooting video management systems, cameras, servers, hardware, and IP networks. Monitor alerts, document cases, manage escalations, communicate with customers, collaborate with Engineering, provide maintenance updates, follow KCS practices, and mentor colleagues. The role requires active U.S. military service eligibility for DoD SkillBridge and successful completion of a CJIS-related fingerprint background check.

Performs production testing, calibration, troubleshooting, assembly, rework, and electrical measurements on dewars, components, instruments, and mechanical assemblies. Sets up test equipment, follows engineering specifications, analyzes test data, maintains records and equipment inventories, reports technical findings, and assists Engineering with developing procedures for new products. Requires mechanical and electrical knowledge, ESD awareness, computer skills, microscope use, and the ability to handle very small electronic parts.

Provides phone and email technical support for water technology products, troubleshooting customer water systems, reviewing operating and monitoring data, supporting warranty claims, identifying spare parts, processing sales leads, documenting solutions, drafting service bulletins, and training team members. Collaborates with sales, service, and cross-functional teams while maintaining product and market knowledge.

Provides technical support for Windows and cloud infrastructure environments. Responsibilities include managing Windows OS upgrades, server hardening, backup-to-disk technologies, datacenter infrastructure, Active Directory, Azure Cloud, and IaaS, PaaS, and SaaS integrations. The role requires diagnosing complex problems, developing and explaining solutions to management, identifying hidden issues, and applying rigorous analytical methods. Strong electromechanical aptitude is also required.

Provide system and technical support for human resource, financial, and related applications used by Texas government agencies. Support PeopleSoft HCM and/or FSCM environments, deliver application support, troubleshoot issues, and maintain reliable system operations. The role requires extensive experience supporting government applications and enterprise technical systems.

Provides first- and second-level technology support for Facilities employees, troubleshooting hardware, software, network, printing, mobile, audiovisual, and facilities management systems. Maintains technology inventories, licensing, asset records, and documentation; supports deployments, upgrades, testing, procurement, and lifecycle planning. Develops training and user materials, assists with onboarding, prepares operational reports and dashboards, and contributes to process improvement, emergency support, and technology implementation projects.

Provides Level II technical support to staff and customers for cable, video-on-demand, internet, wireless, and digital phone services. Troubleshoots equipment and connectivity issues, configures customer equipment, resolves problems remotely when possible, and escalates issues to provisioning teams, technicians, or vendors. Supports customer service representatives, performs proactive monitoring and quality assurance projects, documents solutions, and delivers professional customer communication.

Provide VIP customer support as a front-line brand ambassador, resolving escalated telecom issues, documenting interactions in CRM systems, coordinating with internal teams, and transforming negative experiences into positive outcomes. The role requires empathy, clear communication, critical thinking, technical troubleshooting, adaptability, and accurate ticket management in a secure workspace. Responsibilities include addressing billing and product questions, minimizing service disruptions, maintaining customer relationships, and supporting service excellence in a developing program.

Supports and improves the company’s network, servers, computers, peripherals, and cybersecurity infrastructure. Designs and implements network solutions, performs Windows and VMware upgrades, manages routers, switches, firewalls, access points, and other appliances, and troubleshoots hardware, software, connectivity, and security issues. Monitors cyber threats, coordinates with vendors and security partners, maintains documentation and inventory, trains users, manages tickets, and provides on-call support, including some evenings and weekends.

Provides advanced technical support, troubleshooting, training, consulting, and pre-sales guidance for AspenTech supply chain optimization software. The role specializes in refinery planning, scheduling, blending, and linear or nonlinear programming. Responsibilities include resolving complex customer issues, escalating problems cross-functionally, developing training materials, supporting pre-release testing, coaching colleagues, identifying growth opportunities, and occasionally delivering onsite support. Candidates need engineering expertise, chemical process knowledge, relevant industry experience, strong communication skills, and willingness to travel less than 25%.

Provides technical support to Axon customers through phone and email, troubleshooting hardware, software, networking, installations, registrations, performance issues, and damaged devices. Maintains expertise in Axon products and policies, assists customers with empathy, reports product bugs and trends, and recommends process improvements. The role is onsite four days weekly and requires passing a CJIS background check while handling sensitive information.

Provide advanced technical support for Azure-hosted applications and customer environments. Troubleshoot database refreshes, upgrades, application errors, batch processing issues, and performance degradation across test and production systems. Collaborate with hosting and infrastructure teams, analyze recurring incidents, recommend long-term solutions, document resolutions, and contribute to knowledge-base content. The role requires customer-facing communication, independent remote work, and coordination across UK and US teams.

Provides technical and clinical support for customers, distributors, and employees. Responsibilities include troubleshooting and repairing medical devices onsite and remotely, answering product inquiries, resolving escalated issues, managing repair RMAs, and supporting global projects. The role requires strong communication, organization, analytical, customer-service, and IT skills, with flexibility to work onsite and variable hours.