Top Tech Support Jobs

As a Technical Support Analyst, you'll troubleshoot issues, educate merchants, and collaborate with teams to improve customer experience and resolve technical problems.

Own Tier 1 support: triage and manage ticket lifecycle, escalate with full context, handle ABM/MDM enrollments and SSO onboarding/troubleshooting, collaborate on KB and AI agent improvements, and maintain follow-the-sun support handoffs and runbooks.

The Technical Support Specialist III leads technical support cases, collaborates cross-functionally, manages documentation, and provides customer feedback to enhance the product experience.

The Technical Support Engineer will provide exceptional customer support for YugabyteDB, diagnose issues, document findings, and collaborate with engineering. The role requires bilingual skills, technical background, familiarity with Linux, and a proactive approach to problem-solving, especially during weekends.

Provide advanced technical support for Vocera solutions: troubleshoot networking and wireless issues, research and implement solutions, document cases and knowledge articles, train customers, review product docs, and mentor junior engineers.

Provide inbound technical support to sales agents/partners for downloading, troubleshooting, deploying, and maintaining credit card/POS equipment; log calls, assist escalations and deployments, train partners, stay current on POS applications, and support related projects.

The Industrial Technical Support Specialist provides advanced technical support, resolves service issues, mentors staff, and maintains troubleshooting procedures for dealer technicians.

The Technical Support Management Specialist will oversee deficiency tracking, technical support management, and documentation for shipbuilding and production activities, ensuring compliance and reporting accuracy.

Provide first-line IT support for hardware, software, peripherals and network issues; manage helpdesk tickets; train users; assist with WAN/LAN installation and administration; test and recommend software; coordinate hardware/software purchases; identify process improvements and support safety practices.

The Technical Support Specialist III resolves complex technical issues for customers, leads escalation support, manages documentation, collaborates cross-functionally, and contributes to product feedback while being a resource for teammates.

Provide first-line support for users via Zendesk, respond within one business day, identify and escalate issues, analyze ticket trends, and collaborate with internal teams to resolve candidate/user needs for a volunteer civic tech platform.

Provide hands-on technical support and escalation for AI security products, troubleshoot complex network/security issues (proxies, endpoints, firewalls, IDS/IPS, VPNs), mentor TSE team, manage SLAs, develop documentation and training, collaborate with engineering/product, assist deployments, and analyze support metrics to improve processes.

Provide tier‑1 phone and email support for Windows-based neurology medical devices and applications. Troubleshoot hardware, software, configuration and interoperability issues, assist with system configuration and updates, manage tickets, follow up on repairs/POs/QA requests, and escalate to higher support levels as needed. Participate in a rotating on-call schedule and document resolutions.

The Technical Support Specialist provides technical support to customers, diagnosing issues and collaborating with various departments while working primarily in an office environment with minimal travel.

Provide technical assistance and workflow support to commercial service teams, process insurance documentation, and maintain accounts with excellent customer service.

Provide 3rd-level technical support for PCs, laptops and thin clients: image and reimage systems, install and troubleshoot Windows desktop software, manage warranty parts, maintain asset and service-desk records, scan and remediate security vulnerabilities, and report recurring hardware/software issues to leadership.

Provide on-site installation, configuration, maintenance, and support for end-user hardware, printers, and video conferencing; manage user accounts and Active Directory; use ticketing and backup systems; assist mobile device configuration; troubleshoot network-related end-user issues; train users; support continuity planning and coordinate with other IT units and contractors.

The Technical Support Engineer will support VoIP implementations, troubleshoot networking issues, and ensure service delivery for retail installations, acting as a technical liaison for clients and partners.

Provide onsite and remote technical support for Washington, D.C. office and global colleagues. Diagnose and resolve hardware, software, network, and AV issues; manage incidents in the ICT service desk; support meeting room and device setups; participate in projects and escalations; provide occasional after-hours support.

Provide Tier 2 technical support for AV and video-conference systems, resolving escalated tickets via phone, email, and chat, coaching Tier 1 staff, reporting trends, suggesting process improvements, and assisting on related projects during low support volume.

Provide technical support to international clients, troubleshoot healthcare applications, maintain records, collaborate with teams, and ensure customer satisfaction.

The Technical Support Specialist will manage customer inquiries, resolve product issues via various communication methods, and maintain effective customer relationships through proactive support and knowledge sharing.

The role involves supporting IT operations for elections, including installing equipment, troubleshooting technical issues, and preparing supplies for polling locations.

Provide Tier 1/2 IT support at manufacturing plants: troubleshoot desktops, laptops, printers, RF scanners, networking (WAN/LAN/VPN), administer Active Directory, support Office 365/SharePoint/Access, perform imaging, patching, preventive maintenance, escalate complex issues, and support corporate IT initiatives and on-call rotations.

Provide technical support and customer service for equipment and services, troubleshoot issues, and assist team members in resolving problems through effective communication.