Top Tech Support Jobs

Provides Tier 2 technical support across Windows, Linux, VMware, cloud, networking, firewalls, applications, and enterprise infrastructure. Responsibilities include troubleshooting, system monitoring, Active Directory and server administration, firewall and virtualization maintenance, customer assistance, deployments, documentation, process improvement, and project support. Participates in an on-call rotation and may travel occasionally.

Provide end-to-end technical support for Salesforce platform products, diagnosing complex issues, debugging applications, and coordinating escalations. Support customer onboarding, technical discovery, configuration, architecture, and product adoption. Investigate root causes, document solutions, collaborate with engineering, manage multiple cases, mentor teammates, and communicate technical concepts to diverse stakeholders.

Provides frontline IT service desk support across credit union departments and branches. Resolves hardware, software, email, mobile device, printer, account, and telecom issues; installs and configures equipment and applications; manages Active Directory changes; escalates requests and communicates status updates. Supports endpoint management and new equipment setup while delivering customer service. Requires AML/BSA compliance training and occasional travel.

Provide technical customer support for HappyRobot’s AI platform by triaging, debugging, and resolving customer issues. Diagnose root causes, design and test solutions, collaborate with engineering and product teams, and help customers optimize AI workers through prompt engineering and voice or transcription tuning. The role requires clear communication, independent prioritization, adaptability, and strong problem-solving skills.

Provide technical support to customers and internal users through phone and email. Diagnose and resolve SaaS application, system, network, database, and data-related issues; analyze application data; assist with IT questionnaires and assessments; collaborate with hospital IT and pharmacy teams; maintain customer satisfaction; and participate in occasional overnight on-call coverage.

Own and resolve the customer support queue for a B2B SaaS platform, triaging technical issues, diagnosing integrations and data problems, and communicating solutions clearly. Improve documentation, playbooks, SLAs, metrics, tooling, and support processes. Collaborate with Solutions Engineers, Product Managers, and Engineering to identify recurring issues and influence the product roadmap. The role is customer-facing, fast-paced, and requires independent problem-solving, technical curiosity, and process orientation.

Provides technical ownership for assigned products by troubleshooting bugs, creating and merging fixes, handling escalations, documenting solutions, and communicating customer feedback to Product and Engineering. The role serves as a technical voice of the customer, improves feedback loops and workflows, manages service-level expectations, and collaborates cross-functionally to resolve product issues and improve customer experience.

Provides advanced technical support for complex software, hardware, network, upgrade, audit, and multi-vendor issues. Performs system tracing, debugging, protocol analysis, defect reproduction, root-cause analysis, outage recovery, and SLA management. Collaborates with customers, R&D, and vendors; leads escalations, technical projects, training, knowledge transfer, documentation, and knowledge article development. Supports early product releases, pilots, trials, acceptance testing, and end-to-end performance improvements.

Leads technical integration, deployment, testing, fielding, troubleshooting, and sustainment of AI-enabled mission capabilities across classified NIPR, SIPR, JWICS, and cross-domain environments. Coordinates Government, combatant command, engineering, cybersecurity, platform, data, and vendor stakeholders; manages technical readiness, risks, dependencies, defects, accreditation evidence, and operational transitions. Provides on-site and remote support during demonstrations, pilots, deployments, and initial operational use. The role is based at the Pentagon and requires routine domestic and international travel.

Provides end-user technical support for Net Health software applications. Responsibilities include diagnosing and resolving client issues, troubleshooting software dependencies and system problems, escalating unresolved cases, responding to email and phone inquiries, documenting resolutions, maintaining knowledge-base content, and collaborating with internal teams. The role also requires product training, follow-up communication, effective case management, and support for both technical and non-technical users.

Provides first-line IT support for hardware, software, peripherals, and network issues. Resolves and tracks help requests, trains users, administers WAN/LAN support, evaluates applications, coordinates technology purchases, and improves IT processes. The role also promotes workplace safety, identifies hazards, protects confidential information, and collaborates with IT teams to improve service quality.

Provides first-line IT support for hardware, software, peripheral, and network issues. Resolves and tracks help requests, trains users, supports WAN/LAN administration, evaluates applications, coordinates technology purchases, and recommends system improvements. The role also collaborates on process optimization, maintains customer communication, and supports workplace safety initiatives.

Own complex enterprise software support cases from assignment through resolution, including executive escalations and critical incidents. Troubleshoot databases, APIs, cloud platforms, ERP and eCommerce integrations, authentication, networking, and infrastructure. Lead root cause investigations, mitigation, recovery, and cross-functional resolution efforts. Document knowledge and troubleshooting procedures, collaborate on defects and fixes, use AI-enabled support tools, mentor team members, and improve support processes while participating in on-call rotations.

Provides technical support and consulting for Dynamics 365 Finance and Operations ERP clients. Responsibilities include deployments, maintenance, data migration and conversion, custom development, code reviews, integrations, builds, documentation, user training, and environment support. The role uses Azure, Azure DevOps, Lifecycle Services, Power Platform, SSRS, and SSMS while collaborating with functional teams and clients.

Provides software technical support through phone, email, and chat; diagnoses application and system issues; collaborates with engineering teams; documents problems; creates knowledge-base content; trains customers; and participates in on-call support. The role includes approximately 5% travel to customer and Dematic locations and involves working with databases, Windows systems, AI technologies, and industrial automation.

Provide software technical support through phone, email, and chat; diagnose application and system issues; collaborate with development teams; document problems and create knowledge-base content; train customers; participate in on-call rotations; and travel approximately 5% to customer and company locations. The role requires database and Windows administration experience, strong communication and troubleshooting skills, and openness to AI technologies.

Manage high-impact enterprise customer incidents and escalations as the central point of contact. Coordinate global cross-functional teams, track resolution progress, maintain incident documentation, provide stakeholder updates, and ensure SLA adherence and customer satisfaction. The role supports English- and Japanese-speaking customers across time zones, including assigned weekday and weekend shifts, off-hours coverage, and public holidays when required.

Provides advanced Tier 2 technical support across networking, firewalls, hardware, media players, connectivity, and enterprise environments. Diagnoses root causes, manages escalations, supports strategic accounts, and partners with Product, Engineering, Customer Success, and Sales. Administers and optimizes Zendesk AI Co-Pilot, automation, workflows, and self-service. Develops troubleshooting documentation, coaches support staff, analyzes issue trends, advocates for product improvements, and participates in on-call and occasional holiday coverage.

Provides first-level technical support for hardware, software, applications, workstations, servers, peripherals, and Microsoft Office products. Troubleshoots user issues, logs support cases and resolutions, coordinates with internal support staff, and provides after-hours and weekend phone support. Requires strong communication, organization, independent problem-solving, confidentiality, physical lifting ability, travel readiness, and on-call availability.

Monitors and responds to technical support tickets, identifies product errors, performs troubleshooting and root cause analysis, documents issues, recommends solutions, escalates complex problems, collaborates with development teams on updates, and installs and maintains technology hardware and software.

Provide technical support for Mainframe Storage Management software: troubleshoot complex issues using logs/traces/debugging, reproduce problems in lab environments, coordinate with Development on defects, manage escalations and on-call rotations, document and share KCS knowledge, and advise customers on configuration and upgrades.

Supports technical sales and custom machinery projects from quoting through shipment. Converts orders into specifications, leads cross-functional meetings, tracks milestones, communicates updates, coordinates customer approvals and machine acceptance, manages punch lists, and arranges shipping documentation and logistics. The role bridges sales, engineering, production, materials, and customers while maintaining detailed project status and timelines.

Provide technical support for Cyberhaven’s data security and endpoint DLP platform. Troubleshoot customer issues, identify root causes, reproduce and document bugs, escalate high-priority incidents, and collaborate with engineering teams. Guide customers on platform usage, understand their data security risks, maintain support documentation, meet SLA expectations, and contribute to support processes, reporting, and customer satisfaction metrics.

Provides senior-level technical support for complex telephony and SaaS issues, leading escalations, troubleshooting integrations, advising developers, and coordinating with Engineering, Product, and Professional Services. Develops JavaScript tools and process improvements, advocates for customer needs, consults with client leadership, demonstrates features, and supports risk mitigation. Requires SIP/telephony expertise, strong communication, customer service, prioritization, and 2–4 years of SaaS support or IT project management experience.

Provides technical support for a cloud-based POS platform through chat, email, and phone, troubleshooting software, payments, hardware, accounts, and integrations. Owns issues through resolution, documents interactions, manages escalations, and communicates customer feedback internally. Also assists with customer onboarding, system configuration, product adoption, and individualized training. Requires collaboration with billing, payments, development, and onboarding teams, plus participation in rotating Saturday and on-call schedules.