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The Role
Provides technical support to customers and technicians for OMICRON test equipment through phone and email. Diagnoses mechanical, hardware, software, and system failures; develops troubleshooting guides; recommends solutions; documents interactions; and improves repair procedures and support tools. Collaborates with application engineers, supports customer site visits and promotional events, and applies knowledge of power system protection, network equipment, firewalls, and Windows. Requires a bachelor’s degree in Electronics or Electrical Engineering.
Summary Generated by Built In
ESSENTIAL JOB FUNCTIONS
- Provide timely and effective technical support to customers through phone and email communication.
- Document customer interactions.
- Develop tailored instruction guides to support troubleshooting and product use.
- Assist technicians in troubleshooting OMICRON test equipment.
- Diagnose mechanical, hardware, software, and systems failures using established procedures.
- Collaborate closely with Application Engineers and other Technical Support Engineers to increase knowledge and ensure prompt resolution of customer issues.
- Assist engineers with technical issues and recommend solutions.
- Develop and implement resolutions for identified problems following standard practices and procedures.
- Identify, document, and recommend improvements to existing procedures and tools to enhance customer satisfaction.
- Support continuous improvement of component repair methods and capabilities.
- Participate in company promotional activities (fairs, exhibitions, conferences, etc.).
- Support Application Engineers during customer site visits
- Perform other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
- General knowledge of power systems, especially in the fields of power system protection and network equipment. Excellent command of written and spoken English and excellent presentation skills is required. Attention to detail and strong problem-solving skills.
- Reliable work style with self-initiative. Enjoy working in a small team environment.
- Quickly adapt to new processes, system enhancements and workflow changes.
- Available to participate in company's activities (fairs, exhibitions, conferences, etc).
WORK EXPERIENCE REQUIREMENTS
- At least 3 years’ experience in related field preferred.
- Experience in customer support preferred.
- Experience working with Windows operating system.
- General knowledge of firewall protection and IT networks infrastructure preferred.
This is not an exhaustive list of all duties and responsibilities. OMICRON electronics Corp. USA reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
WORKING CONDITIONS
- Physical Demands: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.
- Must be able to see, hear, speak and write clearly in order to communicate with customers; manual dexterity required for occasional reaching and lifting of large objects more than 50 pounds, and operating office equipment; Frequent sitting, occasional bending and kneeling.
- Work Environment: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.
- The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate.
EDUCATION REQUIREMENTS
- Bachelor's degree from an accredited school or university in Electronics or Electrical Engineering required.
OMICRON distinguishes itself by
- Not just offering a position, but an opportunity for growth and development in a international multi-cultural company.
- Having fun while working as a part of a professional team.
- Encouraging personal initiative through flat hierarchies.
- Our extraordinary corporate culture and strong commitment to a healthy "work-life-balance."
- Offering an attractive benefit package.
OMICRON provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, nationality or origin, age or disability.
If you are interested in this position, please complete this employment application and upload all your information (resume, employment application,...).
Skills Required
- Bachelor’s degree from an accredited school or university in Electronics or Electrical Engineering
- At least 3 years of experience in a related field
- Experience in customer support
- Experience working with Windows operating system
- General knowledge of power systems, especially power system protection and network equipment
- General knowledge of firewall protection and IT network infrastructure
- Excellent written and spoken English
- Excellent presentation skills
- Strong problem-solving skills and attention to detail
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The Company
What We Do
OMICRON serves the electrical power industry with innovative products and services for testing, diagnostics, and monitoring of assets worldwide, aiming to make electricity generation, transmission, and distribution safe, secure, and reliable.
