Top Tech Support Jobs

Provides first-line technical and functional support for intellectual property software products. Diagnoses and documents customer issues, resolves incidents within service-level agreements, handles inquiries through phone, email, and chat, and escalates complex problems. The role collaborates with customers, IT teams, vendors, engineers, and product specialists while reporting enhancement requests and customer feedback. Work is hybrid in Ann Arbor with variable shifts between 8:00 AM and 8:00 PM EST.

Provide technical support for SmartSimple SaaS clients by triaging tickets, troubleshooting configurations, workflows, reports, integrations, and data issues. Document resolutions, escalate complex problems, test engineering fixes, support feature adoption, and train clients. The role requires clear communication, ticket management, KPI performance, cross-functional collaboration, and continuous process improvement. Occasional travel may be required.

Provides advanced diagnostics, troubleshooting, training, and technical support for rental equipment and energy solutions. Coordinates technical projects, product updates, operational readiness, and equipment improvements across branches and regions. Advises operations teams and customers, develops technician capabilities, monitors performance metrics, and collaborates with service, fleet, product support, and vendors. The role involves extensive travel, field work, equipment operation, and exposure to demanding industrial environments.

Own complex technical support tickets involving APIs, logs, databases, cloud-billing connections, and data pipelines. Diagnose root causes using SQL, log analysis, and cloud-cost data, resolving issues directly when possible and escalating appropriately. Build documentation, runbooks, and AI workflows to improve automated support through Fin and internal tooling. Communicate clearly with customers and engineering while prioritizing a live ticket backlog.

Provide advanced technical support for automated laser engraving and pin marking systems through phone, email, chat, and case management tools. Diagnose hardware, software, and system issues using remote desktop tools and electrical test equipment, resolve customer cases, document interactions, escalate complex problems, and maintain strong customer relationships. Occasional travel may be required for training or business needs.

Provides advanced technical support, diagnostics, troubleshooting, training, and consultation for specialty rental equipment, including generators, HVAC, compressors, and power systems. Coordinates technical projects, product updates, equipment improvements, and operational readiness across branches and regions. Trains technicians, advises operations teams and customers, tracks performance metrics, resolves technical issues, and supports equipment rental solutions. The role requires extensive travel, hands-on work around heavy equipment, and expertise in mechanical, electrical, pneumatic, hydraulic, and fuel systems.

Provides advanced technical support, diagnostics, troubleshooting, training, and project oversight for rental equipment and energy solutions. Advises operations teams, supports technician development, tracks operational metrics, coordinates product updates, evaluates new rental solutions, and collaborates with fleet, service, vendors, and branch stakeholders. The role requires extensive equipment expertise, frequent travel, hands-on work, and compliance with safety procedures.

Provides bilingual English-Spanish technical support to customers, partners, sales representatives, and internal teams through phone, chat, and email. Troubleshoots Geotab hardware, software, connectivity, databases, configurations, devices, and integrated partner technologies. Manages cases through resolution, documents solutions, coordinates returns and exchanges, escalates critical issues, and supports 24/7 rotating operations.

Provides technical support to customers, partners, sales representatives, and internal teams through phone, chat, and email. Troubleshoots Geotab hardware, software, connectivity, databases, platform configuration, and integrated technologies. Manages support cases through resolution, documents solutions, coordinates device returns, escalates critical issues, and contributes to 24/7 support operations. Requires strong communication, analytical, organizational, customer service, and technical problem-solving skills, along with familiarity with Excel, programming languages, and data warehouses.

As a Customer Engineer, you will drive customer success through onboarding, technical support, product insights, and liaising between customers and engineering teams.

Provides Tier 1 technical support to public safety organization clients through phone, chat, email, and remote desktop tools. Troubleshoots applications, hardware, and basic network connectivity; documents cases in Zendesk; escalates complex issues; educates users; identifies recurring problems; improves documentation; and participates in an after-hours on-call rotation.

Provides advanced technical support for sophisticated optical and electro-mechanical semiconductor equipment and associated software. Diagnoses escalated field issues, coordinates engineering resources, develops corrective action plans, documents troubleshooting and postmortem findings, and supports product introductions and continuous improvement. May assist with customer installations, relocations, upgrades, and personnel training. Requires availability for domestic and international travel of approximately 25–50%.

Responds to escalated technical issues involving KLA semiconductor equipment, assisting field engineers with diagnosis, troubleshooting, and debugging of optical, electrical, mechanical, computer, and software systems. Collaborates with specialists to restore equipment functionality, documents troubleshooting and postmortem findings, supports installations and upgrades, and provides technical training. Requires 40–70% domestic and international travel, including short-notice onsite support.

Provides first-line technical support for SkinHealth Systems devices through phone, email, and escalation queues. Diagnoses issues, coordinates field service dispatches and RMAs, tracks repairs, maintains accurate support records, audits documentation, analyzes recurring trends, and collaborates with repair, manufacturing, and education teams. The role also supports escalated cases and training for internal and external stakeholders.

Provides regional IT infrastructure and application support, including proactive platform maintenance, troubleshooting, network and server support, software deployments, documentation, security escalation, equipment lifecycle tracking, and site refreshes. Supports launches and expansions with up to 30% travel and participates in a regional on-call rotation. Requires strong technical, organizational, communication, and problem-solving skills.

Provides office-based and on-site technical support for Armstrong equipment, troubleshooting customer issues and recommending cost-effective solutions. Conducts customer and representative training, supports equipment startup and commissioning, collaborates with internal teams and vendors, initiates corrective actions, and improves processes. The role requires knowledge of pumps, heat exchangers, HVAC, building automation controls, BACnet, Modbus, and related systems, with approximately 20% regional travel.

Provide first-level technical support for Peritoneal Dialysis devices, software, connectivity, and related equipment through multiple communication channels. Diagnose issues, manage cases, document resolutions, escalate safety and technical concerns, and support patients, caregivers, and healthcare professionals. The role requires regulatory compliance, cross-functional collaboration, knowledge management, performance tracking, and participation in a rotating 24/7 schedule.

Provide technical support and field implementation for packet microwave and millimeter-wave wireless systems used in mobile backhaul, fronthaul, and broadband networks. Responsibilities include installation supervision, antenna alignment, commissioning, network integration, customer training, troubleshooting throughput and performance issues, desktop and hardware support, technical documentation, and collaboration with engineering and R&D teams. The role requires extensive RF systems experience, networking knowledge, Linux proficiency, and travel to customer sites throughout the United States.

As a Technical Support Engineer, you'll assist customers with technical issues, improve product understanding, identify trends, and automate support processes.

Provide technical support for Trimble ProjectSight and related products through phone, email, chat, and screen sharing. Troubleshoot browser-based software, investigate customer issues, manage support cases, document technical solutions, and maintain knowledge-base content. The role requires familiarity with SQL Server, relational databases, mobile devices, browser developer tools, and construction technology. It also includes rotating after-hours support and is performed onsite in Lake Oswego, Oregon.

Supports employee and contractor operator qualification, technical, and safety training programs. Responsibilities include entering data into multiple systems, coordinating OQ testing schedules, producing training and exam reports, creating and editing computer-based training courses, and enrolling field personnel in courses and exams. The role requires Microsoft Office proficiency, data-entry experience, knowledge of DOT and PHMSA regulations, customer service skills, effective communication, and occasional physical activity at office and training sites.

Provides hardware, software, peripheral, workstation, printer, and helpdesk support for enterprise desktop systems. Installs and troubleshoots equipment and applications, manages user access, inventories, monitoring, documentation, and ITIL processes. Supports audio/video technology for events, participates in disaster recovery planning and testing, and performs on-call duties including after-hours and weekend support.

Provides technical support for Entuity software products by advising customers, troubleshooting issues, developing workarounds, patches, scripts, rules, and configurations, and tracking cases through resolution. Partners with software development, sales, and pre-sales teams during problem resolution and proof-of-concept trials. Supports integrations with authentication systems, custom dashboards and reports, software licensing, and device configurations.

Investigate and resolve complex technical issues for enterprise SaaS customers using logs, traces, metrics, code, databases, and APIs. Manage support tickets, communicate with customers, collaborate with engineering on escalations, document findings, develop playbooks, support incident response, identify systemic improvements, apply AI tooling, and mentor new team members.

Provides phone and email technical support for laboratory equipment and services across the Americas. Documents and resolves customer cases, assigns field service work orders, supports sales and repair activities, develops repair estimates, and manages billable work orders, purchase orders, discounts, and forecasting. The role also provides occasional repair depot and applications lab support, requires safe handling of hazardous materials, lifting up to 50 pounds, prolonged standing, and occasional travel.