Top Tech Support Jobs

Provide advanced product support for automated laser engraving and pin marking systems to external customers via phone, email, and case systems. Serve as first-level support, document and escalate complex cases, aim to close 90% of cases, maintain professional customer relations, ensure accurate, timely support, and travel occasionally for training or business needs. On-site in Cranberry Township, PA.

The Technical Support Analyst provides IT support for hardware, software, and networking issues, focusing on legal applications and ensuring data security compliance.

Provide technical and clerical support to Account Managers for Commercial Lines accounts, focusing on preparing certificates of insurance, data entry in broker management systems, document retrieval and electronic filing, maintaining suspense systems, quality-control reviews, and delivering professional customer service while adhering to HUB broker standards.

Provide expert-level technical support for VALD's suite of human-measurement products. Diagnose and resolve customer issues via phone and email, liaise with global teams, work with engineering to improve support processes, and deliver timely, high-quality customer service. Full product training provided.

Own diagnosis and resolution of complex technical issues across connectivity, hardware, integrations, and distributed systems for POS, kiosk, loyalty, and payment solutions. Create documentation, train Tier 1/2 teams, analyze support trends with Salesforce/Jira/Gong, and liaise with Product, QA, and Engineering on roadmaps and incident post-mortems.

Take escalations from L1 and the ticket queue to resolve moderately complex issues (data validation, workflows, configuration). Use SQL to investigate data and validate reports, document findings, escalate cleanly to L3, expand the internal knowledge base, assist frontline support as needed, and apply basic scripting (Python/JavaScript) to reproduce or check issues.

Investigate and resolve complex platform and integration issues, own escalations to Engineering with clear reproduction and impact assessment, coordinate P1 incidents, monitor Datadog and observability signals, document resolution patterns for the knowledge base, and provide overflow support for Delivery Support.

Provide high-quality support and onboarding to medical school admissions offices: respond to inquiries, conduct product demos and training, manage DES/participation agreements, track issues and escalate complex cases, perform user acceptance testing, verify cyclical program and admission data, and proactively engage schools to improve retention and product use.

Provide advanced remote technical support for F5 products to federal customers, troubleshooting network, hardware, and software issues; manage multiple cases, escalate to engineering, communicate status and resolutions, follow ISO quality procedures, maintain schedule adherence, and participate in ongoing product training. Role requires shift work and on-site presence in Spokane Valley.

Senior IT support engineer responsible for enterprise endpoint/device management, enforcing architecture standards, scripting/automation, software deployment, and escalations. Serves as SME for projects, leads troubleshooting of complex issues, ensures change control and compliance, provides coaching and training, documents processes, and coordinates with engineering, networking, security, and vendors. On-call support and some travel required.

Provide phone- and email-based technical support for Honeywell thermostat products. Diagnose and resolve hardware, software, and networking issues; use product specs and web resources to guide customers; escalate or refer as needed; maintain system knowledge; and suggest process improvements. Support assigned thermostat group across scheduled shifts.

Contract Technical Support Specialist based in Golden Valley, MN (11/2016–06/2017). Provided end-user technical assistance, troubleshooting, ticket documentation, and issue escalation for IT systems and users.

Manage and develop the global Technical Support team for THG products, handle escalations, coordinate with engineering/QA/sales, drive continuous improvement and product defect reduction, manage KPIs, budgets, training, audits, and global deployments, and support customers and field service engineers to resolution.

Provide Level 2 technical support for hardware, software, and network issues; diagnose and resolve escalated problems; document tickets; assist with installations, configurations, upgrades; collaborate with IT teams and maintain infrastructure.

Perform testing and validation of beta software, execute test plans, document bugs, and conduct exploratory testing. Provide phone-based technical support and troubleshooting for dealership clients using Service Lane eAdvisor via remote desktop tools. Diagnose basic hardware and software issues, participate in the software development lifecycle, and work onsite Monday–Friday.

Respond to customer inquiries via email and phone, troubleshoot and resolve application issues, apply configuration changes as needed, document findings and resolutions in Salesforce cases, and meet established response KPIs.

Provide frontline phone and email technical support for customers, troubleshoot equipment and processes, coordinate with service/engineering, manage support cases, produce technical documentation, attend training and occasional onsite shadowing, and provide after-hours and rotating phone coverage.

Lead technical support for new product introduction, providing troubleshooting for field service issues, developing service strategies, and managing product launches while ensuring serviceability and problem resolution.

Provide advanced technical support for Vocera solutions: troubleshoot networking and wireless environments, research and craft fixes, manage customer communication, author knowledge articles, review product docs, train customers/partners, and mentor junior team members. Work hybrid with occasional on-call and limited travel.

The Technical Support Engineer will maintain semiconductor equipment, troubleshoot issues, provide technical support and training, and participate in product improvements.

Provide real-time technical support via live chat and inbound/outbound calls: troubleshoot product issues, document interactions in CRM, escalate when needed, meet KPIs, and collaborate with cross-functional teams.

The IT Technical Support Coordinator 2 provides installation, configuration, maintenance, and support for various IT devices, manages user accounts, trains staff, and resolves technical issues.

Provide technical leadership for mechanical retrofit and MRO service projects: define robust solutions, estimate costs, coordinate design/procurement/manufacturing, supervise supplier quality checks and site implementation, ensure QHSE compliance, and standardize reusable solutions across projects from tender through execution.

Provide technical support and training for industrial automation software users, ensuring satisfaction and collaboration on documentation and process improvements.

Provide first-line technical support for customers via Slack and Pylon, debug integrations, write custom scripts, work with the API, capture product feedback for Product and Engineering, and expand technical support processes while collaborating with Customer Success and Engineering to resolve issues.