Technical Support Representative - Elevate the Customer Experience at Trimble
Transform complex technical challenges into smooth, empowering moments for our global community. As a key frontline problem solver in our AECO Customer Experience team, you will act as a trusted advisor, diagnosing issues, sharing product best practices, and directly shaping how industry professionals interact with cutting-edge technology every day.
What Makes This Role Great: You will directly empower architecture, engineering, and construction professionals to build the future by turning complex software challenges into streamlined, self-sufficient user experiences while growing your career in an innovative global technology company.
Key Exciting Responsibilities
- Partner with customers across phone, email, and chat to diagnose and resolve technical challenges with empathy and expertise.
- Empower users with actionable tips, tutorials, and workflows that boost their confidence and daily productivity with Trimble products.
- Champion issue resolution across installations, account entitlements, product extensions, and bug tracking to ensure seamless workflows.
- Collaborate with cross-functional teams to escalate critical incidents and continuously refine knowledge base resources.
Essential Skills & Experience
- Proven experience delivering technical customer solutions via omnichannel support (phone, email, chat).
- Strong technical aptitude with modern computer systems, operating environments, and collaborative software tools.
- Clear, empathetic communication skills with an innate ability to translate technical concepts into simple language.
- Resourceful troubleshooting and problem-solving abilities paired with organized case documentation habits.
Bonus Points For
- Familiarity with ticketing platforms, remote support tools, or customer support center environments.
- Background or interest in engineering, architecture, design, or user experience (UX).
- Experience working across multiple operating systems including Windows, iOS, and Android.
Logistics
Location: Remote with occasional in-office meetings
Travel Requirement: 0% - 5% (minimal to none)
technical support, customer experience, customer success, troubleshooting, software support, help desk, AECO, client support, ticketing system, issue resolution, customer service representative, SaaS support
Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.
Hiring Range
$15.96–$19.95Pay Rate Type
HourlyBonus Eligible?
NoCommission Eligible?
No
Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.
How to Apply: Please submit an online application for this position by clicking on one of the Apply buttons located in this posting.
At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under Governance->Governance Documents.
Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.
Candidate Privacy Notices by Country
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If you need assistance or would like to request an accommodation in connection with the application process, please contact [email protected].
Skills Required
- Experience delivering technical customer solutions through phone, email, and chat
- Technical aptitude with modern computer systems, operating environments, and collaborative software tools
- Clear and empathetic communication skills, including the ability to translate technical concepts into simple language
- Resourceful troubleshooting and problem-solving abilities
- Organized case documentation habits
- Familiarity with ticketing platforms
- Familiarity with remote support tools or customer support center environments
- Background or interest in engineering, architecture, design, or user experience
- Experience working across Windows, iOS, and Android
Trimble Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Trimble and has not been reviewed or approved by Trimble.
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Equity Value & Accessibility — An employee stock purchase plan with a discount and lookback, plus RSUs in some roles, makes equity participation accessible. The ESPP is often highlighted as a standout part of the package.
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Parental & Family Support — Paid parental leave in the U.S. is characterized as solid and well-regarded. This support is repeatedly positioned as a strength within the broader benefits offering.
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Leave & Time Off Breadth — PTO is described as generous, with some groups using flexible or unlimited models. Paid holidays and flexible time-off approaches contribute meaningfully to work-life support.
Trimble Insights
What We Do
Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety and sustainability. From purpose built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming industries such as agriculture, construction, geospatial and transportation. For more information about Trimble (NASDAQ:TRMB), visit: www.trimble.com. Trimble products are used in over 141 countries around the world. Employees in more than 30 countries, coupled with a highly capable network of dealers and distribution partners serve and support customers worldwide. As the market leader in most of our businesses, we offer a compelling value proposition to our customers based on productivity, return on investment and environmental stewardship. Come position yourself with an innovative industry leader and position yourself for success.
