Top Tech Support Jobs

The Technical Support Manager will provide technical management for Navy and DoD programs, focusing on electric power and control systems, while overseeing testing and compliance with acquisition processes.

The Senior Technical Support Manager provides high-level technical and programmatic support for DoD and Navy programs, focusing on engineering, program management, and compliance with acquisition processes.

The Technical Support Claims Coordinator supervises staff, streamlines claims processing, provides technical direction, resolves claims issues, and trains employees.

Provide front-line technical support for Lightspeed's SaaS products via phone, email, and chat. Troubleshoot software, device, networking, and configuration issues; assist with setup and integrations; document cases; escalate and collaborate with Product and Engineering; contribute knowledge base content and validate fixes.

Provide technical support for WellSky clients by troubleshooting escalated application issues, writing and debugging SQL queries, documenting cases in Salesforce, collaborating with engineering for resolution, performing root-cause analysis, and maintaining response and resolution SLAs.

Provide technical support for Darktrace customers by troubleshooting issues, explaining product features, ensuring smooth deployments, liaising with development teams, supporting customer-facing teams, and participating in on-call weekend shifts. Learn product details through provided training and help improve product performance and customer experience.

Serve as primary user contact for a statewide regulatory case management and licensing application. Troubleshoot and resolve application issues, escalate complex problems, onboard users, maintain tickets and knowledge base content, perform QA checks, support releases and testing, and collaborate with analysts and developers to improve the platform while ensuring compliance with agency policies.

Provide technical client-facing support by troubleshooting integrations, identifying bugs and performance issues, escalating product gaps to engineering, building internal tools and dashboards, creating alerts and runbooks, and supporting enterprise partners during incidents to ensure seamless digital asset and fiat transactions.

Provide pre-sale and post-sale technical support for ScentAir fragrance systems: answer calls and emails, troubleshoot and diagnose device issues, create work instructions, open and monitor support cases, assist field technicians and sales with equipment specifications, and coordinate with internal teams to expedite parts and shipments.

Provide first-level technical support for Clinical AI products and healthcare IT systems, troubleshoot incidents, manage ticket queues, coordinate escalations, perform system updates, support cloud integrations, train users, document resolutions, and collaborate cross-functionally to ensure customer satisfaction and regulatory compliance.

The Technical Sales Representative is responsible for revenue growth by executing sales plans, building customer relationships, providing technical support, and promoting technology innovations.

Lead technical escalations for Proscias most complex customer issues end-to-end. Drive cross-system root-cause analysis, reproduce defects in lab environments, influence product and engineering roadmaps, mentor support engineers, improve escalation processes and documentation, run executive-level customer reviews, and lead complex upgrades and incident responses, including Kubernetes-based deployments.

As a Level 2 Technical Support Specialist, you provide advanced support and troubleshoot complex issues, mentor team members, and improve customer satisfaction processes.

The Technical Support Specialist provides technical assistance and support for computer systems, hardware, software, runs diagnostics, isolates problems, and implements solutions.

Provide first-line technical support over Slack and Pylon, debug integrations, write custom scripts, work with the API, capture product feedback for Product and Engineering, collaborate with Customer Success and Engineering, and help expand support processes.

As a Named Technical Support Engineer, you'll be the key technical contact for a single enterprise customer, ensuring optimal use of Roboflow's computer vision platform through relationship building, troubleshooting, and enabling customer workflows.

The IT Support Specialist manages system infrastructure, coordinates IT activities, resolves technical issues, and supports software installation and maintenance.

Provide remote and onsite technical support for complex equipment issues, collaborate with engineers, develop troubleshooting tools, and coach less experienced colleagues.

First-line IT support for corporate users: answer helpdesk calls, troubleshoot desktops and applications, reset passwords, monitor systems, document and escalate tickets, and follow SOPs. Work independently to diagnose issues across Active Directory, Exchange, Windows, Office, and network environments while participating in training.

Provide phone and email technical support for BioLite and Goal Zero products using Zendesk. Troubleshoot consumer electronics, process warranty claims, manage cases to resolution, maintain internal support documentation, escalate to Engineering/Quality/Warehouse as needed, and identify recurring issues to improve products and support processes.

Provide first-line IT support: answer helpdesk calls, troubleshoot desktop and application issues, reset passwords, monitor systems, document and escalate tickets, and follow SOPs to resolve user issues.

Provide Level 1 and/or Level 2 technical support for embedded, real-time, Linux, cloud-edge, and platform software environments. Duties include case intake, triage, diagnostics, issue reproduction, root-cause analysis, workaround development, documentation, knowledgebase contributions, mentoring, and escalation of defects, security, or compliance issues.

Provide hands-on Level 2 technical support for Gravitee customers: investigate and resolve support tickets, prioritize issues across international clients, create knowledge articles, and collaborate to improve processes and tools for API, event, and AI-agent platform deployments.

Provide Tier I technical support for Soft-Pak customers: troubleshoot and resolve hardware/software issues, assist with installation/configuration of Soft-Pak and third-party tools, manage password changes, document standard tasks, and learn basic IBM iSeries support. Maintain departmental procedures and strong customer communication.

Provide Tier-2+ technical support for the Axon 911 SaaS platform: troubleshoot system, network, and VoIP issues; use monitoring/observability tools to identify incidents; document and escalate bugs; collaborate with engineering, QA, product, and customer success; improve monitoring, support processes, and CRM workflows; and create knowledge base articles to enhance support and reliability.