Top Tech Support Jobs

Lead infrastructure and helpdesk teams to maintain availability, security, and performance of networks, servers, cloud/hybrid environments, backups/DR, and end-user support. Manage SLAs, incident response, vendor contracts, budgets, and cybersecurity initiatives while mentoring staff, driving improvements, and supporting projects across multiple sites.

Provide tier-1 and tier-2 troubleshooting for Avigilon Alta video and access solutions, diagnosing hardware, cloud software, mobile, and network issues. Reproduce customer environments, analyze logs and performance metrics, collaborate with escalation engineers and product teams, contribute KCS knowledge base articles, and provide real-time phone and multi-channel support to installation partners.

Provide first-line technical support for ServiceTitans financial modules, troubleshoot accounting integrations (QuickBooks, Sage Intacct), advise on accounting best practices, resolve complex financial workflow issues via phone/chat/email/screen-share, and help customers optimize invoicing, AR, job costing, and month-end processes.

Serve as a dedicated technical partner for strategic enterprise customers, owning complex technical investigations across integrations, observability, and detection systems. Provide executive communication during high-visibility incidents, drive root-cause resolution, build trust with senior security stakeholders, identify recurring risks and optimizations, and help scale Strategic Support through documentation and on-call participation.

Provide first- and second-line onsite technical support for desktops, laptops, printers, mobile devices, and network/VPN connectivity. Troubleshoot Windows environments, maintain asset inventory, document support activities, assist with server/network device tasks, deploy applications, deliver end-user training, and collaborate with IT teams on upgrades and improvements.

Provide on-site desktop and technical support for Americas-based employees: install and configure devices/software, troubleshoot laptops/desktops/telephony/mobile, manage ITSM tickets, support VIPs, assist with incidents, onboard/offboard equipment and maintain security policy compliance.

Provide phone and email technical support to borrowers using the MyVU portal: assist with enrollment, logins, uploads, signing, and locating payments. Troubleshoot issues, escalate system problems, keep detailed notes, and collaborate with internal loan teams to improve borrower experience. Work on-site in Columbia, MO, with nontraditional hours; training provided.

The IT Specialist will manage technology infrastructure and operations, provide technical support, monitor system performance, and collaborate on IT projects.

Provide technical support for newly launched Microsoft products: triage and reproduce issues, drive resolution, escalate with clear problem statements, create readiness assets, mentor peers, and maintain customer communication.

Lead resolution of complex technical customer issues using AI-assisted diagnostics, mentor engineers, engage product engineering, drive product/process improvements, develop readiness/content, ensure security and compliance, and create reports and dashboards using Power Platform, Power BI, and Excel to improve serviceability and customer outcomes.

Provide technical product support via email and phone, troubleshoot and root-cause customer issues, explain technical concepts clearly, recommend best practices, collaborate with Engineering and Product teams to resolve complex problems, manage multiple requests with high quality and responsiveness, and continuously learn new product features and technologies.

Technical Support Engineer owning investigation, reproduction, and agent-assisted fixes for platform issues. Monitor Zendesk escalations, use Datadog and SQL to diagnose incidents, coordinate cross-functional incident response, implement and test fixes, perform RCA and documentation, and maintain operational workflows while improving monitoring and prevention.

Lead and develop the customer/technical support team, manage daily support operations and escalations, analyze support trends, maintain knowledge base and workflows, partner cross-functionally to improve product quality, assist hiring and workforce planning, and provide hands-on support during high-volume or critical situations.

Provide frontline technical customer support for Simpson Strong-Tie products, software, and services via phone and email; research solutions using test databases and Salesforce; assist engineers with test reports, technical letters, and custom hanger designs; support special engineering projects.

Provide technical support and escalations for Metronome customers: troubleshoot integrations, triage bugs, communicate with customers and engineering, build internal tools and knowledge base content, and provide product feedback to improve the platform.

Provide advanced technical support and 3rd-level escalation for optical and X-ray sorting equipment. Diagnose electrical, controls, networking, software, and mechanical issues; coordinate cross-functional resolution, support commissioning and NPI, perform field visits, document procedures, and train service personnel. Provide after-hours support on rotation and travel up to 50%.

The Technical Support Specialist monitors 24/7 applications, resolves customer issues, conducts quality assurance, and reports on performance. Willingness to work non-traditional hours required.

The Technical Support Specialist monitors applications, resolves customer issues, and supports website events, requiring independent work and critical thinking skills.

The Technical Support Manager will provide technical management for Navy and DoD programs, focusing on electric power and control systems, while overseeing testing and compliance with acquisition processes.

The Senior Technical Support Manager provides high-level technical and programmatic support for DoD and Navy programs, focusing on engineering, program management, and compliance with acquisition processes.

The Technical Support Claims Coordinator supervises staff, streamlines claims processing, provides technical direction, resolves claims issues, and trains employees.

Provide front-line technical support for Lightspeed's SaaS products via phone, email, and chat. Troubleshoot software, device, networking, and configuration issues; assist with setup and integrations; document cases; escalate and collaborate with Product and Engineering; contribute knowledge base content and validate fixes.

Provide technical support for WellSky clients by troubleshooting escalated application issues, writing and debugging SQL queries, documenting cases in Salesforce, collaborating with engineering for resolution, performing root-cause analysis, and maintaining response and resolution SLAs.

Provide technical support for Darktrace customers by troubleshooting issues, explaining product features, ensuring smooth deployments, liaising with development teams, supporting customer-facing teams, and participating in on-call weekend shifts. Learn product details through provided training and help improve product performance and customer experience.

Serve as primary user contact for a statewide regulatory case management and licensing application. Troubleshoot and resolve application issues, escalate complex problems, onboard users, maintain tickets and knowledge base content, perform QA checks, support releases and testing, and collaborate with analysts and developers to improve the platform while ensuring compliance with agency policies.