Top Tech Support Jobs

Own the technical support function for client integrations, including triage, issue resolution, escalation, client communication, incident support, status updates, monitoring awareness, and documentation. Investigate issues using SQL, logs, APIs, dashboards, and alerting tools. Maintain Jira tickets, Confluence documentation, runbooks, FAQs, and integration guides while serving as the bridge between clients, vendors, QA, engineering, and product.

Own production bugs end to end across web applications, APIs, and banking integrations. Reproduce issues, determine root causes, implement and verify fixes, and communicate findings to customers. Orchestrate AI coding agents, extend internal MCP and triage tooling, strengthen monitoring and runbooks, and prevent recurring defects. The role requires strong TypeScript skills, comfort with React, Node, SQL, and third-party APIs, evidence-based debugging, clear communication, and independent ownership.

Provides phone and email technical support for remanufactured engines and transmissions. Diagnoses mechanical, hydraulic, electrical, and control-system issues; guides installation validation; evaluates warranty claims; initiates RMAs; and documents customer interactions. Supports distributors, installers, dealers, and fleet customers while resolving concerns, enforcing warranty policies, identifying root causes, and collaborating with Quality, Engineering, and Operations on recurring problems.

Leads GEICO’s Technical Support team serving over 35,000 associates. Responsibilities include team development, technical support operations, automation and AI adoption, self-service initiatives, SLA and performance management, IT asset management, AV operations, vendor coordination, budgeting, training, documentation, incident response, and project delivery. The role requires technical leadership, operational improvement, dashboard reporting, change management, and on-call support for high-severity incidents.

Leads a nationwide technical support team serving more than 35,000 associates. Responsibilities include team development, scheduling, training, budgeting, SLA and metric management, IT asset management, AV operations, vendor coordination, project delivery, and high-severity incident support. The manager also drives AI adoption, self-service, automation, operational efficiency, technical documentation, and continuous improvement across GEICO’s technical support organization.

Leads GEICO’s Technical Support team serving more than 35,000 associates. Responsibilities include supervising technicians and engineers, managing schedules and operational metrics, improving service delivery, driving AI, automation, and self-service initiatives, overseeing IT assets and AV operations, supporting high-severity incidents, coordinating projects and vendors, and developing team training, policies, and documentation.

Leads the technical support team serving more than 35,000 associates across the United States. Responsibilities include team development, technical support operations, automation and self-service initiatives, AI adoption, SLA and performance management, IT asset management, AV operations, budgeting, training, vendor coordination, and project delivery. The role requires technical leadership, operational improvement, reporting, incident management, and on-call support.

Leads the technical support team serving more than 35,000 associates across the United States. Responsibilities include team development, technical support operations, SLA and metrics management, IT asset management, AV operations, vendor coordination, budgeting, project delivery, and on-call incident support. The manager also drives self-service, automation, AI adoption, operational efficiency, training, documentation, and continuous improvement.

Leads GEICO’s Technical Support team serving more than 35,000 associates across the United States. Responsibilities include team leadership, scheduling, training, budgeting, technical support operations, SLA and metrics management, IT asset management, AV operations, vendor coordination, project delivery, automation, self-service, and AI adoption. The manager also supports incident response, documentation, change management, and continuous improvement initiatives.

Leads a technical support organization serving more than 35,000 associates across the United States. Responsibilities include team leadership, staffing, training, budgeting, service-level management, IT asset management, AV operations, vendor coordination, project delivery, incident support, automation, self-service, and AI adoption. The manager also develops policies, analyzes operational metrics, improves processes, and ensures reliable, high-quality technical support.

Leads GEICO’s nationwide Technical Support team serving more than 35,000 associates. Responsibilities include team development, technical support operations, SLA and metrics management, IT asset management, AV operations, budgeting, training, vendor coordination, project delivery, and on-call incident support. The manager will also promote AI adoption, self-service, automation, operational efficiency, and improved associate experience.

Provides technical support for PeopleSoft systems, including daily monitoring, troubleshooting, incident resolution, performance monitoring, system maintenance, user assistance, and operational documentation. Collaborates with government customers, security officers, vendors, project leads, and end users to meet service-level agreements. The role also establishes support procedures, coordinates customer service activities, and may require occasional after-hours issue resolution at customer locations.

Provides hands-on technical support for data center hardware, racks, servers, network equipment, cabling, and power systems. Installs, configures, troubleshoots, repairs, and maintains infrastructure; supports end users and collaborates with network and systems engineers. Manages incidents, prioritizes escalations, follows change control procedures, supports workload planning, and performs proactive maintenance to maintain availability and meet service-level agreements in a 24/7 environment.

Provides Tier I technical support to customers by answering questions, troubleshooting service issues, assisting with new user setup, documenting solutions, and escalating problems to higher support tiers. The role also supports the customer service phone queue and collaborates with supervisors and other departments to resolve issues promptly. This is a full-time, in-office position requiring strong communication, computer proficiency, telephone handling, data entry, and multitasking skills.

Provides Tier 2 technical support for Windows and macOS environments, including hardware, software, printers, telecommunications, Microsoft 365, Active Directory, Exchange, VPN, and remote access tools. Handles help desk requests, troubleshooting, device imaging, onboarding, user administration, documentation, training materials, escalations, preventative maintenance, and process improvements. Requires occasional overnight travel, hybrid onsite work, after-hours support, and on-call participation.

Provide technical support to SaaS customers through Slack and Pylon, troubleshoot integration issues, write custom scripts, work with APIs, and collaborate with Customer Success, Product, and Engineering. Capture customer feedback, resolve technical challenges, and help expand support processes while delivering clear, high-quality customer experiences.

Provides first-line technical support for AP Classroom users, triaging Salesforce cases from students, teachers, and administrators. Investigates user issues, communicates resolutions, manages case statuses, and escalates bugs or enhancement requests through Jira and Slack. Maintains current platform knowledge, tags cases accurately, follows up on resolutions, and collaborates with product, development, and curriculum teams.

Provide first-line technical support for internal users by triaging tickets, resolving Tier 1 and 2 issues, distinguishing user questions from software bugs, and managing escalations and incidents. Investigate backend issues using SQL, DataDog, logs, and APIs while documenting workflows and reproduction steps for developers. The role also supports user enablement and helps establish scalable support processes in a growing startup.

Provide frontline technical support to providers and clients by managing ticket queues, meeting response SLAs, troubleshooting hardware and platform issues, maintaining technical FAQs, answering programmatic questions, escalating complex issues, and training new providers. The role requires strong communication, remote troubleshooting, ticketing-system expertise, platform knowledge, and familiarity with Jira. Preferred experience includes SQL Server, Salesforce, Chromebook support, Sentry, and Mixpanel.

Provides technical support for Relativity products by diagnosing software, network, SQL, and Windows issues. Manages customer tickets from creation through resolution, escalation, and documentation in Salesforce while meeting service-level agreements. Communicates with technical and non-technical customers by phone and email, collaborates across support teams, develops product expertise, and reports significant issues to management. The role works an evening Monday–Friday shift.

Supports enterprise customers by triaging and resolving Tanium technical issues, answering questions, performing root cause analysis, assisting with platform upgrades, documenting best practices, testing products, and partnering with Technical Support Engineers. The internship includes mentorship, customer engagement, security and operations support, automation, and special projects.

Supports enterprise customers by troubleshooting Tanium platform issues, answering technical questions, triaging cases, performing root cause analysis, assisting with upgrades, testing products, documenting best practices, and completing reports. The intern works under mentorship with Technical Support Engineers, collaborates on customer cases and special projects, and develops expertise in endpoint management, security, operations, automation, and Tanium integrations.

Provides tier-one and tier-two technical support for Windows and Mac systems, applications, networking, VPNs, phones, and endpoint devices. Manages onboarding, offboarding, asset tracking, computer builds, upgrades, patching, and troubleshooting. Coordinates advanced application issues with vendors and IT teams, supports system interoperability and upgrade projects, develops documentation and training materials, and trains new help desk staff. Requires strong Intune or Kandji expertise, networking knowledge, customer service, communication, and problem-solving skills.

Provide Tier 1 technical product support for internal and external clients via ticketing, orders, phone, and email. Troubleshoot escalations, monitor/fulfill orders and tickets, coordinate team communications and meetings, and ensure timely, high-quality deliverables while maintaining exceptional customer service and documentation.

Provides advanced technical support for end-user hardware, software, networking, accounts, and business applications. Troubleshoots Windows and Apple devices, manages Active Directory and Exchange accounts, resolves tickets, supports users across business units, and contributes to documentation and automation. Leads low-complexity IT projects, assists with purchasing, mentors junior staff, tests technologies, and coordinates with vendors and IT teams. Requires occasional travel, rotating on-call coverage, and evening or weekend support.