Top Tech Support Jobs

As a Technical Support Engineer on the Customer Success team at ngrok Inc., you will take ownership of and resolve customer technical inquiries and issues. Responsibilities include troubleshooting, root cause analysis, customer advocacy, and collaboration with internal teams. Must have 3+ years of SaaS post-sales experience and be located on the East Coast in the EDT time zone.

The Associate Manager, VR Technical Support is responsible for leading a technical support team for Vacation Rentals, focusing on effective supervision, team development, and improving customer experiences. Key responsibilities include building team relationships, setting performance expectations, conducting one-on-one meetings, and analyzing data for process improvement.

As a Technical Support Specialist II, you will provide frontline technical support to improve patient care quality. Responsibilities include responding to customer inquiries, provisioning and managing Active Directory accounts, configuring mobile devices, and offering end-user support for various systems and applications. You will also identify and implement process improvements.

Manage post-implementation technical support processes for Manhattan Customer Services Organization projects. Coordinate a cross-functional team of supply chain consultants and analysts to resolve software defects, provide configuration assistance, and address operational and data issues. Set objectives, monitor progress, mentor employees, and oversee project delivery.

The Technical Support Associate is responsible for installing and configuring Chowbus products at restaurants, providing post-sales support, responding to customer inquiries, and optimizing restaurant performance. The role involves collaboration with various teams and managing restaurant relationships to enhance service delivery.

The Technical Support Engineer will provide customer service, troubleshoot technical issues related to AspenTech's proprietary software, deliver training classes, and develop training materials. The role involves collaborating cross-functionally to resolve customer problems and improve product quality.

The Technical Support Analyst provides customer service and technical support for computer applications and hardware. Responsibilities include answering inquiries, collaborating with technical teams, maintaining tracking logs for troubleshooting issues, and applying standard procedures to resolve routine problems in an IT call center setting.

As a Software Technical Support Engineer, you will provide technical support to customers by troubleshooting and resolving complex issues related to enterprise video management. Your role involves building and configuring servers, documenting solutions, and collaborating with product groups to improve software. You'll communicate with customers via various platforms and may occasionally visit customer sites to resolve issues.

The Associate Technical Support Engineer role involves supporting customers with AspenTech Engineering software, resolving technical issues, delivering training, and contributing to product improvement based on customer feedback and insights.

The Sr. Specialist I, Technical Support is responsible for providing advanced technical support for software, hardware, and peripherals. They resolve client issues through advanced troubleshooting, document solutions, mentor other analysts, and collaborate with various internal teams to address escalations and enhance product knowledge.

The Deployment and Technical Support Engineer is responsible for deploying and providing solutions-based support for the ThreatConnect platform to key customers. This role involves troubleshooting, maintaining customer relationships, communication, and innovating deployment technology.

The Technical Support Engineer will serve as a trusted advisor and provide full-time project support within a large government customer in Sacramento. Responsibilities include implementing and maintaining Extreme networking solutions, creating project documentation, and ensuring successful implementations through effective communication and planning.

The Technical Support Analyst role involves investigating incidents, communicating updates to clients, maintaining software knowledge, troubleshooting issues, and adhering to best practices while delivering technical application support for equities and derivatives customers.

The Technical Support Analyst investigates incidents, prioritizes and updates them in the tracking system, and communicates with clients. They maintain software knowledge, perform system checks to prevent client impacts, and develop relationships with other departments to improve service delivery. The role may require participation in team shift patterns and weekend work.

The Senior Technical Support Analyst will provide second-level technical application support, investigate incidents, maintain relationships with clients and other departments, and manage technical issues efficiently. Responsibilities include incident prioritization, application system checks, and contributing to project leadership while adhering to best practices in client communication.

The Technical Support Engineer will configure and troubleshoot hardware and software, provide technical support, maintain IT infrastructure, and collaborate with IT teams to ensure seamless operation of technology services.

The Technical Support Engineer will provide assistance to customers in resolving technical issues, ensuring the delivery of extraordinary service. The role involves troubleshooting and problem-solving to enhance the user experience.