Top Tech Support Jobs

The Engineer, Technical Support role involves assisting customers with technical issues and ensuring satisfaction with Packsize products.

Provide first-line technical support and integrations for a SaaS digital health product. Troubleshoot SQL/data issues, debug web applications, manage projects, communicate with customers, and improve product satisfaction.

Support and manage desktop/laptop hardware, software, and system images; lead Windows/Office and client app deployments; maintain SLAs and inventory; monitor performance and endpoint security; respond to incidents; collaborate with vendors; research and integrate new technologies; mentor junior support staff.

First point of contact for clients via Zendesk; troubleshoot and resolve product and integration issues, liaise with Sales/Customer Success, build Salesforce knowledge, and escalate complex problems.

Onsite unpaid internship supporting a partner migration: assist with payment terminal handling, inventory tracking, large-scale terminal reprogramming, basic deployment and troubleshooting, merchant application processing, and CRM data entry over a ~2-month project.

Lead deep technical investigations and resolve complex escalations for an AI-driven SaaS product. Partner with R&D and Product to identify root causes, implement fixes or workarounds, and drive tooling and training to reduce ticket volume. Mentor Tier 2 teams and improve support processes and knowledge sharing.

Provide multi-channel technical support for Shift4shop and Shift4 Payments by troubleshooting, diagnosing, escalating issues, documenting interactions, and following standard processes to meet service level requirements.

Provide multi-channel technical support for Shift4shop and Shift4 Payments customers: troubleshoot issues, document interactions, meet service-level targets, escalate priority problems, and follow standard processes.

Provide technical support for clients using the Interactive Brokers platforms, troubleshoot issues, and ensure effective communication between clients and internal teams.

The Technical Support Engineer provides technical support for Broadcom/Brocade OEMs and customers, diagnosing and resolving complex issues, maintaining communication, and documenting resolutions.

As a Customer Engineer, you will drive customer success through onboarding, technical support, product insights, and liaising between customers and engineering teams.

The Technical Support Analyst Intern supports DCIM software implementation, customer inquiries, and data migration tasks. Responsibilities include ticket management, troubleshooting, documentation enhancement, and software testing.

The Technical Support Analyst provides customer support for DCIM software, manages tickets, resolves issues, and collaborates with the engineering team. Responsibilities include data migration, documentation improvement, and customer training.

Escalation Engineers lead complex customer incidents, ensuring resolution through technical troubleshooting and cross-functional coordination while documenting solutions for continuous improvement.

The Technical Support Engineer provides expert hardware support to customers, develops communication plans, improves support structures, trains field engineers, and contributes to new product development.

Seek motivated individuals for a full-time role in technical support within a dynamic financial technology environment, emphasizing customer service and communication skills.

Technical Support Analysts provide remote and on-site support for a range of products, requiring technical expertise in various operating systems and networking. They track time, manage tickets, and participate in after-hours support.

The Senior Technical Support Analyst is responsible for providing advanced technical support, overseeing various technologies, and managing customer issues effectively. They must be ready for flexible schedules and have strong communication skills.

As a Technical Support Engineer, you'll bridge customer support and product development, tackling complex issues, developing scripts, and enhancing customer experiences while contributing to product stability.

The Technical Support Specialist provides remote troubleshooting for digital radiography systems and supports veterinary customers with hardware and software issues, demonstrating strong analytical and customer service skills.

Provide technical support for precision measuring instruments and related software to internal teams and end users. Review product specs and changes, coordinate technical inquiries and recalls, support QA and compliance (ECCN, FDA), and assist sales/field service. Participate in product meetings and research competitor specifications.

Lead and build a technical support organization, resolve complex platform and integration issues, design AI-first support systems and self-serve infrastructure, establish SLAs and feedback loops with Product and Engineering, and drive customer health, retention, and expansion through data-driven support processes.

Lead technical support for US coverage, own complex escalations, advise on product launches and incidents, partner with Product and Engineering, improve support processes, and represent Support on architecture, integrations, security, and reliability discussions.

Provide omni-channel technical support and triage for OpenGov products, troubleshoot data/ETL/API issues, document reproducible steps, deliver training, contribute to knowledge base, and use AI tools to improve resolution and efficiency.

Provide omnichannel technical support and training for OpenGov products: triage, troubleshoot, reproduce incidents, update cases in Salesforce Service Cloud, contribute to knowledge base, and use AI tools to improve response time and quality while meeting service levels.