Top Tech Support Jobs

Provide first-line technical support over Slack and Pylon, debug integrations, write custom scripts, work with the API, capture product feedback for Product and Engineering, collaborate with Customer Success and Engineering, and help expand support processes.

As a Named Technical Support Engineer, you'll be the key technical contact for a single enterprise customer, ensuring optimal use of Roboflow's computer vision platform through relationship building, troubleshooting, and enabling customer workflows.

The IT Support Specialist manages system infrastructure, coordinates IT activities, resolves technical issues, and supports software installation and maintenance.

Provide remote and onsite technical support for complex equipment issues, collaborate with engineers, develop troubleshooting tools, and coach less experienced colleagues.

First-line IT support for corporate users: answer helpdesk calls, troubleshoot desktops and applications, reset passwords, monitor systems, document and escalate tickets, and follow SOPs. Work independently to diagnose issues across Active Directory, Exchange, Windows, Office, and network environments while participating in training.

Provide phone and email technical support for BioLite and Goal Zero products using Zendesk. Troubleshoot consumer electronics, process warranty claims, manage cases to resolution, maintain internal support documentation, escalate to Engineering/Quality/Warehouse as needed, and identify recurring issues to improve products and support processes.

Provide first-line IT support: answer helpdesk calls, troubleshoot desktop and application issues, reset passwords, monitor systems, document and escalate tickets, and follow SOPs to resolve user issues.

Provide Level 1 and/or Level 2 technical support for embedded, real-time, Linux, cloud-edge, and platform software environments. Duties include case intake, triage, diagnostics, issue reproduction, root-cause analysis, workaround development, documentation, knowledgebase contributions, mentoring, and escalation of defects, security, or compliance issues.

Provide hands-on Level 2 technical support for Gravitee customers: investigate and resolve support tickets, prioritize issues across international clients, create knowledge articles, and collaborate to improve processes and tools for API, event, and AI-agent platform deployments.

Provide Tier I technical support for Soft-Pak customers: troubleshoot and resolve hardware/software issues, assist with installation/configuration of Soft-Pak and third-party tools, manage password changes, document standard tasks, and learn basic IBM iSeries support. Maintain departmental procedures and strong customer communication.

Provide Tier-2+ technical support for the Axon 911 SaaS platform: troubleshoot system, network, and VoIP issues; use monitoring/observability tools to identify incidents; document and escalate bugs; collaborate with engineering, QA, product, and customer success; improve monitoring, support processes, and CRM workflows; and create knowledge base articles to enhance support and reliability.

Provide Tier-2/Tier-3 technical support for the Axon 911 SaaS platform: troubleshoot incidents, diagnose network/VoIP issues, monitor performance, escalate and collaborate with engineering, improve monitoring and support workflows, and maintain knowledge-base documentation.

Provide Tier-2+ technical support for the Axon 911 SaaS platform: troubleshoot platform, networking, and VoIP issues; monitor system performance; manage escalations; document bugs and create knowledge-base content; collaborate with engineering and customer teams to ensure reliability and SLA adherence.

Provide advanced technical support and guidance for NOV rig automation systems: troubleshoot and resolve client issues, maintain ticketing and monitoring records, perform root cause analysis, prepare damage and corrective action reports, identify reliability trends, coordinate with engineering/sales/workshops, support product notifications, and deliver training and documentation.

Provide Tier-1 technical support for licensed customers, troubleshoot networking and Windows client/server issues, isolate faults, diagnose application-layer problems, and communicate solutions clearly via active listening and probing questions. Support via multiple channels and document problem-resolution scenarios.

Provide reactive and proactive technical support to external customers: troubleshoot and resolve incidents, qualify and escalate to Tier-II, document issues and solutions, and create internal/external support documentation.

Provide reactive and proactive technical support to licensed customers: troubleshoot and qualify incidents, resolve or escalate to Tier II, document issues and solutions, work with networking protocols, SQL via CLI, Linux, SIEM, and ensure compliance familiarity.

Tier II/Product Specialist providing technical escalation support and solutions to clients and internal teams. Document and deliver technical training, troubleshoot systems, analyze malware and dumps, support Windows/Linux environments, manage incidents, and communicate status to customers, sales, and management.

Provide bilingual (Spanish) technical support for McAfee products: troubleshoot and reproduce issues, manage escalations, log and update cases in MAX, liaise with Tier II, document resolutions, create knowledgebase articles, and maintain product and threat knowledge.

Provide reactive and proactive technical support to external customers: troubleshoot and qualify incidents, document issues and solutions, liaise with Tier-II for escalations, and create support documentation for internal and external web pages.

Provide incident, event and request fulfillment support for a Git/Gerrit/Jenkins/Artifactory-based software toolchain. Monitor CI jobs and alerts, troubleshoot issues, perform downtime testing, document fixes, and hand over knowledge. Participate in team meetings and support day-to-day toolchain operations.

Develop, troubleshoot, and support Java/JSP/Servlets web applications and web services. Work on front-end (HTML/JavaScript/AJAX) and backend Java components, debug with tools like Fiddler, write complex database queries, mentor associates, and communicate with technical and non-technical stakeholders in a dynamic, process-improving environment.

Provide macOS and iOS technical support for a large work group: troubleshoot systems, test applications, assist team members with Apple devices and productivity apps, report status to project leads, manage calendars, and learn/adapt to new software.

Provide onsite training and technical support to Right of Way staff on systems, databases, and programs (60%); analyze and conduct specialized applications, systems, processes and programs (40%). Requires familiarity with SQL, MS Office, Access, Movie Maker, CorelDRAW, ArcGIS, and Adobe Acrobat. Local Phoenix candidates only; background check required.

Provide onsite technical support and training to Right of Way staff on existing systems, databases, and programs (60%). Analyze and conduct specialized applications, systems, processes, and reports (40%). Work requires understanding automated information systems and use of SQL, Office, Access, ArcGIS, CorelDRAW, Movie Maker, and Adobe Acrobat. Local Phoenix candidates only; background check required.