Top Tech Support Jobs

Provides advanced technical support for end-user hardware, software, networking, accounts, and business applications. Troubleshoots Windows and Apple devices, manages Active Directory and Exchange accounts, resolves tickets, supports users across business units, and contributes to documentation and automation. Leads low-complexity IT projects, assists with purchasing, mentors junior staff, tests technologies, and coordinates with vendors and IT teams. Requires occasional travel, rotating on-call coverage, and evening or weekend support.

Provides third-tier technical support, troubleshooting escalated issues involving computers, peripherals, hardware, software, and AI tools. Maintains CRM, knowledge bases, intranet content, product documentation, manuals, and drivers. Analyzes customer and product data to identify trends, supports product quality improvements, collaborates with business and product teams, and assists with training and instructional video development.

Provides inbound customer support for window covering products through pre-sales and post-sales assistance. Responsibilities include answering product questions, entering sample, quote, new, repair, and remake orders, tracking shipments, troubleshooting issues using guides, and issuing credits. The role requires strong communication, customer relationship-building, analytical, multitasking, reliability, and basic computer skills.

Provides backup technical support for APIs and audience workflows, investigates production and staging issues using logs, metrics, Kafka, databases, and observability tools, troubleshoots advertising platform integrations, validates authentication and synchronization problems, follows runbooks, documents findings, and escalates complex issues to engineering teams.

Provides frontline technical support through phone, email, and ticketing systems; diagnoses hardware, software, and network issues; manages tickets through resolution; processes parts returns; escalates complex problems; monitors data center infrastructure; performs post-installation testing; documents incidents; and collaborates with internal teams and clients.

Validates and improves technical procedures for semiconductor inspection tools, manages issue-correction lifecycles, leads technical escalations, executes plans of action, and supports global follow-the-sun coverage. The role documents issues, gathers diagnostic information, engages customers and field teams, and develops expertise in E-Beam subsystems, high-vacuum systems, hardware/software integration, testing, and troubleshooting.

Provides live and non-live technical support for Cengage digital education solutions. Troubleshoots issues involving operating systems, browsers, plug-ins, internet connectivity, and mobile devices; uses administrative tools to analyze problems; documents interactions in a ticketing system; escalates software defects and communicates feature requests. The role also provides clear customer guidance and maintains current technical and product knowledge.

Lead and grow an infrastructure support team to maintain and optimize physical data center and GPU-based compute environments. Own incident and escalation management, improve support processes, manage ticket workflows and 24/7 shift logistics, and collaborate with product and engineering to ensure reliable hardware delivery and client communication.

Provide advanced technical support for Waystar's S4 product and broader product suite, diagnosing and resolving complex SaaS/cloud issues using logs and SQL. Act as SME, collaborate with engineering and product teams, maintain knowledge base, mentor junior staff, participate in on-call rotations, and assist testing and validation of releases.

Provides technical support for Graco contractor equipment through telephone troubleshooting, repairs, application assistance, customer service, product training, and field support. The role develops product expertise, communicates product issues to quality and engineering teams, maintains technical references, supports product modifications, and assists distributors, end users, and internal personnel. Occasional field travel and weekend work are required. Candidates must be enrolled in an engineering or technical program and be legally authorized to work in the United States without sponsorship.

Provide remote help desk and desktop support for employees nationwide. Troubleshoot Windows, Microsoft 365, hardware, software, wireless networks, LAN/WAN, and remote computing issues. Administer workstations and network devices, install drivers and peripherals, train users, document resolutions in ZenDesk, and collaborate on application problems. The role requires strong technical troubleshooting, communication, organization, and ITIL/ITSM experience while supporting Western Time business hours.

Provides remote and on-site technical support for Vertiv monitoring and infrastructure management solutions. Troubleshoots product and integration issues, leads root-cause investigations, supports customer meetings, develops service documentation, and participates in monitoring solution design and testing. The role also delivers technical training, manages support processes, researches parts and warranties, and collaborates with manufacturing, sales, engineering, and customers. Requires expertise in BMS/BAS, networking, industrial protocols, monitoring systems, and technical customer support.

Provides first-line technical support for Talkdesk platform issues, including incident intake, triage, severity classification, troubleshooting, escalation, SLA tracking, ticket management, and customer communication. Supports reporting, workforce management, and quality management applications, including configuration, access control, data verification, recording issues, system monitoring, and integrations. Maintains knowledge-base content and supports government and education customers.

Provides Level III technical support for classified and unclassified Safety Analysis System environments. Responsibilities include advanced hardware, software, and network troubleshooting; patching; account administration; vulnerability assessments; NIST/RMF compliance; security documentation; backup and disaster recovery testing; incident reporting; and mentoring junior support staff. The role works onsite with government security stakeholders and requires an active or obtainable DoD Secret clearance.

Provides Tier 1 desktop and service desk support for university staff, faculty, and students. Installs and maintains operating systems and software, troubleshoots hardware and networking issues, manages support tickets, prioritizes requests, resolves or escalates problems, and documents solutions. Collaborates with senior technical teams on issue resolution and completes desktop-related system upgrade, integration, and administration tasks. This is a high-volume call center role requiring on-call availability and travel to campus locations.

Provides empathetic phone-based technical support to RV owners, troubleshooting electrical, mechanical, plumbing, appliance, chassis, drivetrain, and other operational issues. Manages inbound and outbound calls, documents interactions and resolutions, explains coverage, and coordinates with service facilities and internal departments. Requires deep knowledge of RV systems, brands, models, construction, maintenance, and roadside assistance.

Provides on-site and remote technical support for sheet metal processing and laser machines. Troubleshoots, repairs, and diagnoses equipment issues; trains customers on machine operation and basic repairs; collaborates with internal technical teams; documents service activities; and manages tools, vehicles, equipment, and parts inventory. Requires customer communication, independent scheduling, occasional overnight travel, physical lifting, and safe operation of forklifts or overhead cranes.

Resolve customer technical issues within SLA, troubleshoot web applications and data-related problems, and maintain high customer satisfaction. Collaborate with R&D, Product, Customer Success, and Medical teams on complex escalations. Improve support processes, document solutions in the knowledge base, and contribute to troubleshooting methodologies. The role requires SQL and data analysis expertise, customer-facing communication, project management, and preferably programming and healthcare industry experience.

Provide Level 1 technical support through chat, phone, and tickets. Troubleshoot operating systems, servers, workstations, networks, storage, virtualization, hardware, logs, Active Directory, Group Policy, and connectivity issues. Document interactions and resolutions, meet support KPIs, deliver customer-focused service, and escalate complex problems to internal teams.

Provides first-level technical support for Apple devices and basic hardware, software, networking, account, and application issues. Sets up and maintains employee equipment, manages support tickets, documents resolutions, and escalates complex problems. Delivers customer-focused assistance to in-office and remote employees while maintaining clear communication and accurate records.

Provides outsourced IT support to small businesses and nonprofits, including end-user troubleshooting, virus and malware cleanup, data recovery, cloud migrations, server and Microsoft 365 support, network troubleshooting, cabling, and office technology setups. The role requires documenting service tickets, prioritizing requests, communicating with clients, collaborating with vendors, and supporting a broad range of Windows, macOS, networking, and infrastructure technologies.

Assist clients with account questions, provide technical support, document interactions, and collaborate within an office team in a structured environment.

Provide Tier I technical support for smart cooler vending operators. Receive and categorize support requests, guide customers through approved troubleshooting, assist with onboarding and app usage, gather connectivity and payment-reader information, document issues, communicate next steps, and follow up. Escalate complex connectivity, backend, hardware, payment integration, and vendor issues to Tier II support while maintaining clear customer communication and accurate records.

Provides technical support for Cohesity data protection platforms, including deployment, maintenance, monitoring, troubleshooting, performance tuning, and cluster expansion. Diagnoses backup issues across Hyper-V, VMware, Linux KVM, cloud platforms, and CentOS. Develops Python, Bash, and PowerShell automation scripts, analyzes logs and system diagnostics, supports APIs and PowerShell cmdlets, and communicates product improvement recommendations to engineering teams. Requires English and Spanish fluency and a staggered Tuesday-Saturday or Sunday-Thursday schedule.

The Technical Support Engineer provides technical support for property management solutions, troubleshooting issues, educating customers, and collaborating with teams for complex challenges.