Top Tech Support Jobs

Lead and scale a global technical support organization (Level 2/3) delivering customer-facing incident resolution, major incident command, I&O support, triage, metrics/dashboards, process improvements, tooling automation, and cross-functional escalations to ensure high service quality and customer satisfaction.

Provide Tier-2 support for CourseLeaf products: troubleshoot and resolve client tickets, perform non-development configuration, manage publishing/milestone processes, maintain client documentation, act as liaison with internal teams, and provide occasional weekend/holiday coverage. Specialize in at least two CourseLeaf modules and support routine installs, patches, and upgrades while delivering excellent customer service.

Provide technical support to open-source and enterprise customers across channels; troubleshoot Kubernetes and Argo issues; escalate to engineering; improve documentation, support playbooks, and scalable processes; develop deep expertise in GitOps and Akuity’s offerings.

Provide regional field and customer technical support for semiconductor metrology systems: diagnose, repair, install, upgrade, and train. Collect and analyze system performance and reliability data, manage escalations, support beta/new product introduction, create technical documentation, and coordinate service activities with field teams, engineering, and operations to maximize tool uptime and customer satisfaction.

Provide first-line technical support to customers via phone, troubleshoot issues, document solutions, escalate to Tier II when needed, assist with new user setups, and support customer service queues.

Provide phone and email technical support to business customers: troubleshoot issues, document tickets, perform business builds/suspensions/reactivations, ensure router configuration accuracy, route service requests, and contribute to team knowledge base.

Provide advanced technical escalation support for MDP/MPKG/ALD equipment and software, perform root cause analysis, support on-site repairs and NPI, publish technical documentation, coach field service, and collaborate with BU engineers to improve products and processes.

Provide Tier 2/3 technical support for Dynamics 365 Finance & Operations across cloud and hybrid ERP environments. Troubleshoot complex, high-impact cases using Visual Studio, Azure telemetry, SQL and AI tooling; collaborate with product engineering, mentor peers, create knowledge content, drive process and product improvements, and ensure secure, compliant handling of customer data.

As a Technical Support Engineer, you'll provide first line support to users, troubleshoot issues, guide product usage, and enhance documentation.

Provide technical support for precision measuring instruments and related software to internal teams and end users. Review product specs and changes, coordinate technical inquiries and recalls, support QA and compliance (ECCN, FDA), and assist sales/field service. Participate in product meetings and research competitor specifications.

Lead the API Support team, resolve technical issues for clients, design support processes, manage support engineers, and oversee incident response procedures.

The Technical Support Engineer resolves complex technical issues, engages with customers, manages cases, and ensures operational continuity while contributing to knowledge improvements.

The Technical Support Manager will lead the Product Expert team, providing high-quality customer support, driving team performance, and advocating for customer insights to improve the product roadmap.

Lead and enhance technical support by managing a team of support engineers, ensuring operational excellence, and driving technical improvements. Collaborate with engineering teams to resolve issues and improve product quality.

Provide technical software support to customers, troubleshoot issues, track ticket resolution, collaborate with teams, and improve support processes.

The Technical Support Representative III provides technical support to dealers, resolving service issues, troubleshooting, managing warranty claims, mentoring, and documenting problems.

The Controls Engineer will support remote troubleshooting of semi-complex systems, provide customer support, and improve productivity and customer satisfaction.

As a Search Engineer in Technical Support, you'll resolve technical issues, assist customers with Lucidworks products, and document solutions while collaborating with internal teams.

Provide first class technical support to Axon customers via email and phone, troubleshooting and resolving hardware and software issues while exceeding performance goals.

Provide Tier II support for RapidDeploy SaaS products via Zendesk; troubleshoot using Datadog, Application Insights, and FullStory; escalate bugs to Product/Engineering; meet SLA/KPI targets; participate in on-call rotations; and drive customer satisfaction and continuous improvements.

Provide Tier II technical support for a cloud-native public-safety SaaS platform via Zendesk. Troubleshoot issues using Datadog, Application Insights, and FullStory; escalate and promote bugs to Product and Engineering; meet SLA/KPI targets; participate in on-call rotations; communicate with cross-functional teams; and contribute to improving customer satisfaction and product reliability.

Provide phone-based technical support for pool equipment (pumps, heaters, filters, automation). Troubleshoot and diagnose issues remotely, decide when to dispatch field technicians, maintain call/service records, advise customers on installation, maintenance and product use, and collaborate with sales, engineering, product management, and field support.

Lead infrastructure and helpdesk teams to maintain availability, security, and performance of networks, servers, cloud/hybrid environments, backups/DR, and end-user support. Manage SLAs, incident response, vendor contracts, budgets, and cybersecurity initiatives while mentoring staff, driving improvements, and supporting projects across multiple sites.

Provide tier-1 and tier-2 troubleshooting for Avigilon Alta video and access solutions, diagnosing hardware, cloud software, mobile, and network issues. Reproduce customer environments, analyze logs and performance metrics, collaborate with escalation engineers and product teams, contribute KCS knowledge base articles, and provide real-time phone and multi-channel support to installation partners.

Provide first-line technical support for ServiceTitans financial modules, troubleshoot accounting integrations (QuickBooks, Sage Intacct), advise on accounting best practices, resolve complex financial workflow issues via phone/chat/email/screen-share, and help customers optimize invoicing, AR, job costing, and month-end processes.