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The IT Service Management Lead will oversee the administration and enhancement of IT service management tools, ensuring adherence to ITIL processes and continuous service improvement. Responsibilities include customizing workflows, managing incident and asset processes, reporting on KPIs and SLAs, and training users on ITSM tools. The role demands collaboration with IT teams and stakeholders to improve IT service operations.
The IT Manager will manage the IT environment focusing on Microsoft 365 administration, device provisioning, vendor relationships, security management, and compliance with SOC 2 Type II requirements. The role includes overseeing configurations, improving workflows, managing security services, and supporting vendor negotiations in a small team environment.
The IT Operations Manager oversees support ticket management, optimizes processes, manages employee onboarding and offboarding, procures hardware, collaborates with vendors, and drives IT operational improvements, ensuring compliance with best practices.
The IT Support Specialist will assist team members with IT-related tasks, manage onboarding and offboarding, deploy hardware, maintain inventory of IT assets, and ensure security of endpoints, while providing training and support.
The IT BA Senior Consultant FICO will lead SAP FI/CO projects, collaborate with stakeholders, provide support to users, and ensure compliance with standards. They will manage change requests, deliver training, handle support tickets, drive process standardization, and stay current on SAP trends to optimize financial systems.
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