Passionate about precision medicine and advancing the healthcare industry?
Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
Responsibilities:Support the business and stakeholders with a number of information technology initiatives, including but not limited to the following: Addressing and mitigating technology-related issues for employees, i.e. desktop support Maintaining computer systems, hardware, printers, and computer peripherals, including inventory tracking User account administration including on and off-boarding of employees Evaluating and testing new technologies Working with software and hardware vendors Supporting and reporting to the IT Operations Manager with a number of business-critical initiatives Supporting executives with IT-related issues Maintaining AV and conference room technologies (TVs, Apple TV, Mac Mini, Crestron, VOIP) Phone and remote support for Tempus clients Work in Tempus’ ticketing system to communicate, track, and remediate actions taken, and create Wikis or How-To guides for employeesQualifications:Experience Installing and troubleshooting issues with software, including MS Office, Windows Server, and SaaS products (Google Suite, Dropbox, etc) Familiar with SaaS ticketing systems (Zendesk, ServiceNow, etc) Installing and supporting security products like endpoint and anti-virus/malware protection Basic network and VOIP phone system troubleshooting Administering identity management products (MS Active Directory, Okta, Google Admin, etc) Exceptional customer service and communication skills, including writing reports, business correspondence, user instructions, and procedures Proficiency in supporting both Mac OS-X and Microsoft Windows Experienced with supporting remote, on-site, and hybrid users Ability to work in fast-paced, agile environments, including off-hours support Minimum of 2 years in an IT related field and/or relevant customer service role Scripting language experience (Powershell, Macros, Python, Powershell, C++, Java, etc.) General familiarity with Microsoft SCCM General familiarity with Mobile Device Management (MDM) applications Google Suite Admin experience Previous experience coordinating with DevOps and/or information security teams Previous experience in the healthcare sector Professional certifications such as ITIL Foundations or Comptia A +. BS in Computer Science, Information Systems, or related field
CA: $33.50/hour - $48.07/hour
The expected salary range above is applicable if the role is performed from California and may vary for other locations (Colorado, Illinois, New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.
Additionally, for remote roles open to individuals in unincorporated Los Angeles – including remote roles- Tempus reasonably believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: engaging positively with customers and other employees; accessing confidential information, including intellectual property, trade secrets, and protected health information; and appropriately handling such information in accordance with legal and ethical standards. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Skills Required
- At least 2 years of experience in an IT-related field and/or relevant customer service role
- Experience installing and troubleshooting software, including Microsoft Office, Windows Server, and SaaS products
- Familiarity with SaaS ticketing systems such as Zendesk or ServiceNow
- Experience installing and supporting endpoint security and antivirus or antimalware products
- Basic network and VOIP phone system troubleshooting experience
- Experience administering identity management products such as Active Directory, Okta, or Google Admin
- Exceptional customer service and communication skills, including technical writing and documentation
- Proficiency supporting both macOS and Microsoft Windows
- Experience supporting remote, on-site, and hybrid users
- Ability to work in fast-paced environments and provide off-hours support
- Scripting language experience, such as PowerShell, Macros, Python, C++, or Java
- General familiarity with Microsoft SCCM
- General familiarity with Mobile Device Management applications
- Google Workspace Admin experience
- Experience coordinating with DevOps and/or information security teams
- Previous healthcare-sector experience
- Professional certification such as ITIL Foundations or CompTIA A+
- Bachelor’s degree in Computer Science, Information Systems, or a related field
What the Team is Saying
Tempus AI Compensation & Benefits Highlights
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision options with PPO choices, plus HSA/FSA and mental‑health resources. While plan costs can vary, the scope of coverage stands out across the offering.
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Leave & Time Off Breadth — Time off is presented as flexible or unlimited for many corporate roles, alongside paid holidays and sick time. Laboratory roles may follow separate structures, but many corporate teams benefit from flexible PTO models.
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Wellbeing & Lifestyle Benefits — Workplace perks such as snacks, onsite coffee bars, commuter benefits, gym discounts, pet insurance, and modern offices are available at select hubs. These amenities add everyday convenience beyond core insurance and leave programs.
Tempus AI Insights
What We Do
We bring together one of the world’s largest libraries of multimodal clinical and molecular data with a robust suite of AI tools to help physicians personalize care in real time, connect patients with therapies and clinical trials, and enable partners to accelerate discovery and development of new treatments. With ~8 million de-identified research records and 350+ petabytes of data, Tempus partners with more than half of U.S. oncologists and the majority of the top 20 global pharma companies. Our teams are pioneering work across oncology, neurology, psychiatry, cardiology, and beyond—transforming how care is delivered and therapies are developed. At Tempus, every role contributes to our mission: to help each patient benefit from the experiences of those who came before. For more information, visit tempus.com.
Why Work With Us
We’re looking for people who can change the world. People who question the status quo and refuse to shy away from tough problems. For builders who are never done building, and the learners who are never done learning. Passionate individuals with undying curiosity who want to take on one of the greatest challenges humanity has ever faced—head on.
Gallery
Tempus AI Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Most of the team follows a hybrid policy, with some roles allowing for a fully remote arrangement and some roles being onsite only.
