IT Support Analyst I

IT Support Analyst I
Parma, OH (On-Site) Travel Throughout Ohio Required

CarePoint IT Services is a growing Managed Services Provider specializing in skilled nursing, rehabilitation, hospice, and post-acute healthcare organizations. We are seeking a motivated IT Support Analyst I to provide exceptional technical support to healthcare clients throughout Ohio. This position requires regular travel to healthcare facilities across Ohio for onsite support, project implementations, and technology deployments. Candidates must possess a valid driver's license, reliable transportation, and the flexibility to travel extensively as needed to support our clients.

Responsibilities

• Provide remote and onsite IT support to end users
• Troubleshoot Windows PCs, Microsoft 365, printers, mobile devices, and ChromeOS devices
• Configure and deploy computers, user accounts, and peripherals
• Support healthcare-related clinical and business applications
• Document issues and resolutions within the ticketing system
• Assist with technology deployments, workstation replacements, and onboarding projects
• Participate in a rotating on-call schedule for after-hours support

Qualifications

• 2+ years of IT Support or Help Desk experience
• Excellent customer service and communication skills
• Valid driver's license and reliable transportation
• Ability to travel regularly throughout Ohio

Preferred Experience

• Microsoft Intune, Entra ID (Azure AD), Active Directory
• Remote support and ticketing systems
• Network troubleshooting
• Healthcare or skilled nursing environment

What We Offer

• Competitive salary
• Health benefits
• Paid time off
• Professional development opportunities
• Exposure to modern Microsoft cloud technologies
• Supportive team environment
• IRS mileage reimbursement for business travel
• Monthly cell phone stipend

Why Join CarePoint IT Services?

At CarePoint, you'll work with a team that values integrity, teamwork, accountability, and service excellence. You'll gain hands-on experience supporting modern healthcare technology environments while building a rewarding career with a rapidly growing organization dedicated to making a difference in patient care.

If you're a customer-focused IT professional who enjoys solving problems and helping others succeed, we'd love to hear from you.

CarePoint IT Services is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.