Top Customer Success Jobs

Manage strategic, high-value enterprise accounts to maximize Net Dollar Retention by driving product adoption, upsell/cross-sell, and reducing churn. Provide analytics and BI expertise, create success plans, advocate product needs to engineering, and deliver trainings and workshops to increase engagement and value realization.

Lead and build a Customer Success organization focused on retention, GRR/NRR, renewals, expansion, and customer health. Recruit and coach CSMs, implement health scoring, playbooks, KPIs, and forecasting, partner with Sales/Product/Engineering/Support, and use AI and automation to scale processes and drive long-term customer value.

Own the long-term success of a portfolio of high-value hospitality SaaS customers by driving adoption, retention, renewals, and expansion. Monitor customer health, conduct business reviews and success planning, and mitigate churn. Partner cross-functionally with Sales, Product, Engineering, Support, and Implementation while using CRM, customer success tools, AI, and analytics to deliver measurable business value.

Own merchant relationships throughout the customer lifecycle: onboarding, adoption, issue escalation and resolution, churn prevention, renewal, and upsell. Monitor end-to-end deliveries, use customer data to drive feature adoption and growth, advocate merchant feedback to internal teams, and collaborate cross-functionally to improve product and service delivery.

Own enterprise customer relationships end-to-end as a strategic advisor: drive onboarding, adoption, renewals, expansion, and customer health. Lead QBRs, manage escalations, forecast renewal pipeline, and collaborate across Sales, Product, Legal, Finance, and Support to maximize value and retention.

Manage relationships with assigned organizations to design and deploy promotional schedules that drive retention and activity. Serve as main contact for clients and internal teams, develop promotions and marketing strategies, ensure legal compliance and satisfaction, support deployments, identify risks/opportunities, and improve processes while managing timelines and budgets.

Manage relationships with assigned organizations to design and deploy promotional schedules that drive retention and activity. Serve as primary contact between clients and Arrow, coordinate with sales and e-gaming leadership, ensure legal compliance, support new deployments, track timelines, identify risks/opportunities, and contribute to process improvements and marketing/CRM initiatives.

Manage assigned e-gaming accounts by developing and deploying promotional schedules, liaising with organization and e-gaming leadership, supporting deployments, ensuring compliance, driving satisfaction, identifying risks/opportunities, and improving processes while managing timelines and budgets.

Manage a portfolio of clients as a strategic partner: build executive relationships, coordinate cross-functional teams (Accounting, HR, Payroll, Tax), monitor client health, lead renewals, drive retention and service improvements, and run executive business reviews.

Manage customer relationships for assigned eGaming accounts, design and deploy promotions to drive retention and activity, coordinate with sales and e-gaming leadership, ensure compliance, support new deployments, identify risks and opportunities, and implement process improvements while managing budgets and timelines.

Support a Senior Client Success Partner through shadowing, CRM administration, client meeting prep, and onboarding training. Perform Salesforce and ClearanceJobs Admin data entry, build client-facing materials, and develop product and client-facing skills toward owning accounts.

Serve as primary customer contact to onboard, train, and drive adoption. Monitor usage and KPIs, resolve issues, run business reviews, collaborate with sales/product/support, maintain CRM records, and support renewals/upsells. Travel up to 25%.

Lead customer onboarding, implementation, training, and adoption for the Mozart platform. Manage discovery, implementation plans, customer communications, troubleshooting, and cross-functional coordination. Drive adoption, gather feedback for product enhancements, run regular customer check-ins, and develop onboarding materials and playbooks to ensure long-term customer success and retention.

Manage onboarding and long-term retention for a portfolio of legal-industry clients. Serve as primary client contact, drive adoption, manage renewals/expansion, and conduct QBRs. Use Gainsight for health scores and engagement, and analyze usage/ROI via Salesforce, Splunk, and Power BI. Advocate customer needs to inform product roadmap and lead enablement for legal workflows.

Manage and grow client relationships for integrated media and data services. Onboard and enable customers, drive product adoption and renewals, consult on use cases and integrations, present results to stakeholders, coordinate internal teams to resolve issues, and identify upsell opportunities to achieve customer KPIs.

Global customer success lead for Harvey's law school program. Own product training, onboarding, activation, reporting, and CRM maintenance across 100+ schools. Build playbooks and a scaled tech-touch model, support signings and early activation, partner with Legal Engineers to drive product improvements, and act as the expert escalation for geo managers to ensure adoption and account health.

Serve as the global customer success lead for Harvey’s Law School program, owning product training, onboarding, scaled tech-touch playbooks, portfolio reporting, CRM maintenance, and activation across 100+ schools. Coordinate with geo managers, legal engineers, and stakeholders to drive adoption, capture learnings, and translate feedback into program and product improvements.

Lead global customer success and activation for Harvey's law school program. Own product training, onboarding, demos, CRM upkeep, portfolio reporting, and scaled tech-touch playbooks. Collaborate with geo managers, Legal Engineers, and stakeholders to drive activation, surface risks, and iterate on program improvements across 100+ schools.

Serve as the global customer success and activation lead for Harvey's law school program. Deliver product training and demos, onboard new schools, build scaled tech-touch playbooks, maintain CRM and portfolio reporting, support geo managers, drive activation milestones, and translate school feedback into product and program improvements.

Own technical onboarding, adoption, health, and retention for a portfolio of customers. Perform technical discovery, build POCs, troubleshoot integrations, surface expansion opportunities, and partner with Sales, Product, and Engineering.

Manage a ~30-account enterprise portfolio across US Central, guiding onboarding, adoption, and renewals. Run cadences (kickoffs, QBRs, health checks), monitor product usage, mitigate risks, drive expansion, and provide product feedback. Partner with Support, Solutions Engineering, Product, and Sales to convert technical success into revenue growth.

Serve as primary post-sales partner for strategic enterprise accounts: lead onboarding, success plans, QBRs, and renewals; monitor health and usage, manage escalations, drive expansion, and collaborate with Support, Solutions Engineering, Product, and Sales to translate adoption into measurable ROI.

Manage a portfolio of higher-education accounts to drive adoption, secure renewals, identify upsell/cross-sell opportunities, and deliver measurable outcomes. Build executive relationships, run data-driven business reviews, monitor customer health, represent customer feedback internally, and champion advocates for case studies and referrals.

Manage a portfolio of higher-education accounts to drive adoption, retention, and growth. Develop success plans, run data-driven reviews, build executive relationships, surface customer feedback to internal teams, and collaborate with Sales and Marketing to secure renewals, upsells, and advocacy.

Manage a portfolio of higher-education accounts to drive adoption, retention, and growth. Secure renewals, identify upsell/cross-sell opportunities, develop success plans, run data-driven reviews, build executive relationships, represent customer feedback internally, and champion customer advocacy.