Top Customer Success Jobs

Own the post-sale lifecycle for strategic Onward platform accounts, including onboarding, retention, renewals, expansion, customer training, issue resolution, integrations, and business reviews. Build executive and operational relationships, monitor account performance, coordinate with internal teams, translate customer feedback into product requirements, and ensure customers achieve measurable value from the platform.

Manage a $5M+ ARR portfolio of 20–25 enterprise accounts, developing success plans, driving adoption, retention, executive engagement, renewals, and expansion. Lead business reviews and workshops, identify churn risks, forecast retention, negotiate upsells, advise on Contentstack implementations, mentor CSMs, use AI and customer-success tools, and collaborate cross-functionally to improve customer outcomes and commercial growth.

Own post-purchase customer success for real estate investor buyers. Responsibilities include onboarding, activation, account health scoring, retention and churn management, escalations, refund resolution, customer feedback analysis, reporting, and building playbooks from scratch. The role partners with sales, support, product, engineering, and analytics while directly owning retention metrics and working at least four hours daily with US Eastern Time.

Manage a portfolio of enterprise commercial accounts, serving as the primary executive contact and strategic customer partner. Drive onboarding, product adoption, retention, renewals, and expansion while monitoring account health and resolving escalations. Deliver customer training and quarterly Executive Business Reviews, communicate measurable ROI, and advocate for customer needs internally. Collaborate with Product, Engineering, Operations, Technical Support, Deployment, and Sales teams. The role is fully in-office in American Fork, Utah, with up to 30% travel.

Build and maintain relationships with key education accounts, supporting implementation, adoption, retention, renewals, and growth. Serve as a trusted advisor to school administrators and coordinate with sales, training, product, and support teams. Monitor implementation progress, customer health metrics, renewal opportunities, and account expirations. Use data to guide strategic account meetings and resolve customer issues. The role requires strong communication, product knowledge, project coordination, and account management skills.

Own the success, retention, and growth of a portfolio of health plan clients. Manage senior relationships, lead business reviews, monitor performance, identify risks, resolve operational issues with cross-functional teams, analyze client data, and execute account expansion opportunities.

Manage a portfolio of clients to ensure successful delivery and long-term value; coordinate cross-functional teams, execute account plans and business reviews, resolve service issues end-to-end, maintain CRM data hygiene, drive retention and expansion, support engagement marketing initiatives, and proactively identify and prevent client problems.

Manage a portfolio of B2B construction and data center accounts from onboarding through renewal. Build enterprise relationships, conduct business reviews, monitor account health, support implementation and training, drive product adoption, resolve customer issues, identify expansion opportunities, and communicate feedback internally. The role also includes CRM reporting, case study development, industry events, and customer-site travel of up to 25%.

Own strategic enterprise customer accounts from onboarding through renewal and expansion. Build executive relationships, lead QBRs, manage account health, coordinate internal teams, standardize deployments, support training and adoption, resolve complex challenges, and represent customer needs internally. The role also drives renewals, expansion opportunities, case studies, and executive advocacy across construction and data center customers, with travel to customer sites up to 25%.

Leads a team of Strategic Customer Success Managers serving complex enterprise accounts. Owns the strategic customer success playbook, customer adoption, value realization, renewals, retention, and portfolio growth. Builds executive relationships, aligns Sales, Product, and Services teams, monitors account health using data and customer insights, manages risks, and resolves escalations. The role also helps define Trimble’s strategic account model and establishes best practices for global construction technology customers.

Manage strategic customer relationships and drive product adoption, retention, NPS, expansion, upsell opportunities, and value realization. Identify account risks, coordinate cross-functional resources, improve customer support, support revenue predictability, develop customer advocacy initiatives, and assist with hiring and training Customer Success Managers.

Manage a portfolio of clients and brokers to ensure delivery and long-term value. Own execution of account plans, coordinate cross-functional deliverables, resolve service issues, drive adoption, retention, upsell, and maintain CRM data hygiene while supporting engagement marketing.

Manage and grow a portfolio of 20–40 strategic customers by building relationships, supporting onboarding and integrations, leading business reviews, driving retention and expansion, and sharing customer feedback with Product. Collaborate closely with Sales and Support to increase customer value and help scale OneSignal’s enterprise business.

Leads the North America customer success organization, managing support and strategic account teams. Establishes service standards, coaches employees, improves customer satisfaction and retention, monitors service KPIs, resolves root causes, and drives proactive account engagement. Partners cross-functionally with Sales, Operations, Technical Support, Marketing, Finance, and Product teams while promoting CRM, ERP, case management, reporting, and automation adoption.

Lead and grow a client success organization to drive renewals and upsells. Hire, coach, and evaluate teams; develop strategy, improve client satisfaction, collaborate cross-functionally, and meet regional renewal and growth targets while attending events and customer meetings.

Manage client relationships from implementation through post-release success, serving as the primary internal and external contact. Partner with Sales, Customer Solutions, Engineering, QA, and Product to deliver programs, define requirements, triage enhancement requests, mitigate risks, and communicate customer priorities. Monitor business metrics, support partner engagement and growth, and coordinate complex programs with limited supervision.

Own enterprise and strategic customer relationships across onboarding, adoption, expansion, and renewal. Define success metrics, demonstrate platform impact, lead training and business reviews, manage renewal forecasting and negotiations, identify expansion opportunities, and build scalable customer success processes and playbooks. Partner with Product, Marketing, and Data Operations on customer discovery, case studies, and events. Travel approximately 25% for customer meetings.

Own a portfolio of 300–500 dental practices, driving product adoption, retention, renewals, expansion, and churn prevention. Use customer health and product usage data to prioritize outreach, run digital one-to-many programs, manage reactive save motions, and forecast revenue retention. Partner with Onboarding, Support, Sales, Product, and leadership while helping develop scalable customer success playbooks, health scoring, and outreach cadences.

Support sales by developing processes, proposals, and campaign/system recommendations for smaller clients. Maintain knowledge base, lead best-practice projects, guide setup and pricing with operations, and contribute inputs to larger deliverables to improve sales effectiveness and client engagement.

Own a portfolio of customer relationships, serving as a cybersecurity and SecurityScorecard platform advisor. Drive customer adoption, retention, renewals, expansion, forecasting, and revenue growth with limited Sales involvement. Build relationships from daily users through executives, lead strategic account planning and QBRs, represent customer feedback internally, and identify new use cases. Travel to strategic accounts approximately 35–40%, including twice-yearly visits for accounts exceeding $100K ARR.

Own strategic enterprise accounts across onboarding, adoption, expansion, and renewal. Lead success planning, stakeholder engagement, training, business reviews, forecasting, negotiation, and advocacy. Build scalable customer success processes and playbooks while identifying expansion opportunities. Partner with Product, Marketing, and Data Operations on customer discovery, case studies, and events. The role requires strong communication, analytical skills, AI tool usage, and approximately 25% travel.

Supports client engagement and success in partnership with senior customer success managers and sellers. Responsibilities include preparing and analyzing account metrics, developing business reviews and dashboards, calculating ROI, coordinating onboarding, assisting with cost modeling, conducting client feedback sessions, researching solutions, and maintaining CRM records.

Manages a portfolio of Tier 4 customers by building relationships, driving platform adoption, monitoring customer health, leading business reviews, supporting renewals and expansion, and coordinating internally to resolve challenges. The role requires proactive account management, customer education, risk mitigation, strong organization, technical aptitude, and continuous development of platform and financial services expertise.

Manage strategic customer accounts as a trusted advisor, driving product adoption, value realization, retention, renewals, and expansion. Develop success plans, monitor customer health in Gainsight, mitigate risks, lead escalations, conduct executive business reviews, and advocate for customer needs. Collaborate with Sales, Services, Support, Product, Engineering, and Marketing while mentoring peers and improving Customer Success practices. Rocket Mobius experience is strongly preferred.

Build and lead the Customer Success function for a new SaaS business line while managing early customer relationships. Own onboarding, implementation, data cleanup, training, adoption, customer health, business reviews, renewals, expansion, escalations, and advocacy. Create lifecycle processes, playbooks, KPI reporting, HubSpot workflows, documentation, and a Voice of Customer program. Partner with Product, Sales, Marketing, Operations, Finance, and leadership, while translating AI model outputs for law firm executives and preparing for future Customer Success hiring.