Top Customer Success Jobs

Lead a high-performing team of Customer Success Managers, driving customer utilization, retention, and expansion across fintech and AI software products for SMB and mid-market healthcare customers.

Manage post-sale customer relationships for North American manufacturing accounts, drive adoption and utilization of robotic systems, coordinate cross-functional teams, align production planning, act as the customer advocate internally, and enable account growth through ongoing support and expansion strategies.

As a Customer Success Manager at PLACE, you will manage a portfolio of accounts, drive customer satisfaction, and proactively prevent churn while ensuring a high-quality customer experience.

The Customer Success Manager will build relationships with key stakeholders, manage client interactions, secure renewals, identify revenue opportunities, and track success metrics to achieve customer objectives.

The Client Success Manager will build client relationships, strategize for goal achievement, monitor campaign performance, and provide insights.

Support senior CSMs to manage strategic wealth management and enterprise clients: attend client meetings, handle day-to-day requests, coordinate cross-functional initiatives, identify expansion opportunities, and progressively assume ownership of accounts.

Own inbound support and customer relationships for an AI automation platform: troubleshoot complex integrations, onboard and train customers, feed product insights to engineering, build AI-augmented support workflows, improve internal tooling, and create self-serve documentation to reduce support volume.

Lead end-to-end implementations and onboarding for Pave's compensation platform, manage 30–40 customers, handle integrations, data migration, and configurations, provide strategic compensation advice, project-manage cross-functional work, and surface customer needs to Product and Engineering.

Manage a high-volume SMB book (50+ accounts) using low-touch, scalable programs to drive adoption, retention, renewals, and expansion. Own onboarding, training, scalable enablement content, automated activation flows, and cross-functional feedback to improve product and segment-level outcomes.

Manage onboarding, implementation, and lifecycle account management for hyperscale and large enterprise clients. Build and maintain client relationships, track account health and requirements, produce status reports and documentation, coordinate cross-functional teams, oversee QA metrics and testing, review SLAs/contracts, drive continuous improvement, manage strategic projects, and provide executive-level presentations and 24/7 support as needed.

Own and build the post-sales operating system: reporting, CS platform implementation and administration, health scoring, CSAT/NPS programs, data governance, customer communications, renewal operations, and automation. Partner cross-functionally to create a single source of truth and operational cadence that drives retention, renewals, and scalable delivery.

Support Customer Success Managers by coordinating customer scheduling, drafting executive-ready follow-ups, maintaining HubSpot data hygiene, monitoring usage/health trends, preparing customer materials, assisting renewals and onboarding logistics, and surfacing product feedback to improve retention and adoption.

Lead a portfolio of 50-75 mid-market Texas school districts to drive adoption, retention, renewals, and expansion. Manage onboarding, run multi-stakeholder discovery, execute churn mitigation playbooks, deliver training and scalable materials, and mentor junior CSMs while meeting revenue and churn KPIs.

Own onboarding and training for SurePass customers, manage implementations, provide Tier 1/2 support, create training materials, coordinate hardware deployments, and drive account growth and renewals through proactive customer engagement.

Serve as primary contact for enterprise clients, drive client satisfaction through proactive communication and relationship management, manage multiple accounts and projects, triage support versus enhancement requests, lead meetings, coordinate cross-functional teams, support onboarding, and ensure long-term client success in a payments-focused SaaS environment.

As a Senior Customer Success Engineer, you will design and implement automation strategies to enhance customer outcomes, unify technical documentation, and optimize AI support agents while serving as the first line of technical escalation during onboarding.

Lead post-sales strategic customer engagements for enterprise accounts, driving retention, adoption, modernization to containerized platforms, and GenAI data-protection use cases. Act as trusted advisor across executives and engineers, coordinate with architects, Support, Services and Product, develop account roadmaps, run risk playbooks, and enable AI Team Edition rollouts while mentoring peers.

Serve as primary customer contact to drive onboarding, retention, renewals, and expansion. Manage CRM, analyze customer data to reduce churn, coordinate field deployments, collaborate with sales and operations, and build customer engagement playbooks and automation to improve experience and operational efficiency.

Act as primary regional contact for strategic customers, build relationships, coordinate delivery of services and projects, resolve escalations, gather feedback, and support retention and growth alongside global account teams.

As a Customer Success Manager I, you will manage small business customer success, drive product adoption, and mitigate churn while increasing customer satisfaction.

Manage post-sale customer journey, ensuring client success, driving platform adoption, and building the customer success function from scratch.

The Customer Success Manager will manage customer relationships, ensure successful onboarding, monitor customer engagement, gather feedback, and collaborate with Sales and Marketing to drive renewals and upsell opportunities.

Support client-facing projects and stakeholder relationships by applying project management best practices. Maintain project documentation, coordinate onboarding/close-out, capture meeting notes, manage timelines, and support on-site activations. Ensure high-quality client communications, problem-solve risks, track utilization, and uphold operational excellence and professionalism.

Manage a focused portfolio of global, strategic accounts as a trusted advisor. Own lifecycle, governance, adoption, retention, and expansion; orchestrate cross-functional teams; design AI-powered customer programs and playbooks; lead executive reviews, consolidation/build-vs-buy conversations, and renewal/upsell motions; quantify ROI and drive adoption across regions while supporting technical issue resolution and acting as the primary customer liaison.

The AI Customer Success Manager will manage the customer journey, driving onboarding, customer engagement, product expertise, and account growth while building the Customer Success function from inception.